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Kudos0

Deselected Files Still Being Scanned

I'm trying to exclude certain folders/files from being scanned by Norton Security, in particular OneDrive folders/files.  So I create a custom Folder Scan and use the folder tree to select the files I want scanned.  I do not select any files associated with OneDrive.  I run the scan and noticed that OneDrive is being scanned.  I double check my removing the folder from my current scan and select only folders I want scanned again excluding OneDrive, yet each time the scan runs, it includes OneDrive folders.  What the heck is going on?  Why doesn't Norton read the fact that I haven't selected any OneDrive folders whether at the root of C or buried somewhere else in my folder tree.  Appreciate any insight.

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Accepted Solution
Kudos1 Stats

Re: Deselected Files Still Being Scanned

Hello

Please list folder you do not want scanned in these settings under configure. This can be found in Settings>Antivirus>Scans and Risks

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Deselected Files Still Being Scanned

floplot....Many Thanks.  Your suggested solution worked.  Weird that Symantec would offer two ways to scan and ignore certain folders/files yet your suggestion was the only one that worked.

So I'm assuming the deselection is permanent so as each time a scan is run the deselected folders will NOT get scanned?

Again....Thanks!

Kudos0

Re: Deselected Files Still Being Scanned

Hello

Nothing is ever perfect, so let's say that folder shouldn't get scanned. If there is a program update, you should check your settings as sometimes settings change or get eliminated.

Glad you got your issue solved and that I could help you.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Deselected Files Still Being Scanned

When you set up the custom scan, the exclusions there would have been recognized only when you ran the custom scan. But the next time a regular background scan ran, the exclusions would not be seen. 

Setting the exclusions floplot noted will affect all scans done on your system, including when you access the files that are excluded. That is why you only want to do this if you are absolutely sure the files are safe.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Deselected Files Still Being Scanned

Tks peterweb.  I suspected as much and appreciate your confirmation.  I store on OneDrive and Microsoft has its own file protection system for those files, so I don't need Norton taking the time to scan them on every Full Scan I run.

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