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Kudos0

Desktop Display

Last night I ran my weekly scheduled 'Full System Scan'. Usually after a few minutes of display inactivity my Windows 10  slideshow program kicks in. Last night I got a message on my display that 'an error had prevented the slideshow from starting'. I've never had this message before. This morning my desktop shortcut icons were functioning improperly. You double click on an icon and the link activates for about 5 seconds and then shuts down. I have even tried running the icon as the 'administrator' and no luck. However going to the Internet Explorer and clicking the stored Favorites link works fine. I don't know if this is a Norton's issue or maybe it's a Windows 10 issue it's just a coincidence that it occurred during and after a Full System Scan.

Thanks, Peter Bryant

Replies

Kudos1 Stats

Re: Desktop Display

Have you restarted your computer?   If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Desktop Display

I tried another security scan and that didn't help or find anything wrong. So I had an ingenious idea of trying a 'System Restore'. The restore point went back to 5/29/2016 and everything started working correctly. I have no idea what caused the problem. I live in Florida, the land of thunderstorms, and we may have had a small power surge that got me or maybe a Windows or Norton update that my computer, a Dell, didn't like. Anyway thanks for all of the assistance.

RaptorPete

Kudos0

Re: Desktop Display

Just a warning about System Restore and Norton. Watch very closely how your Norton product works. If you did not disable the Norton Tamper Protection,NTP, feature before running system restore, you may have to reinstall your Norton. System restore cannot replace active Norton files with NTP active. So your product may have mismatched Norton files. At the very least, be sure you try to run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

If you need to reinstall Norton, the easiest way is to download and run the Norton Removal and Reinstall Tool from   www.norton.com/nrnr

Be sure you read the Before you Begin section and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Let us know how you get on.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Desktop Display

I did run the 'LiveUpdate' annually and then did a Quick Scan and everything so far appears to be working properly.

Thanks everyone for all of the help.

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