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Kudos0

"DEVICE INFORMATION UNAVAILABLE" on my.norton.com account. Is this a problem on Norton's servers or on my account ?

Hi,

All is working well for me, including device activation or when checking remaining time on my license on Norton Security in Windows.

However, since a few hours there is an error showing up on my online Norton account (my.norton.com) with the following:

DEVICE INFORMATION UNAVAILABLE

We are unable to retrieve your device information at this time. Try refreshing the page. If that does not work, please try again later.

My question is: is this an issue on Norton severs ? Do you guys have the message error ? 

I'm guessing it's probably maintenance, but just wanted to check in case the problem was related to my account or something.

Here's a screenshot if that helps:

Replies

Accepted Solution
Kudos1 Stats

Re: "DEVICE INFORMATION UNAVAILABLE" on my.norton.com account. Is this a problem on Norton's servers or on my account ?

Hello VHSMSDOS

I would give it some time and then try again later. You can check this website and see if there are any issues in your location. It might also be possible that Norton isn't aware of any issues yet.

Please check out this link for Norton Status

https://status.norton.com/

If it doesn't clear up in a couple of hours, you can give Customer Support and have a chat. They might have some information about any server issues.

www.norton.com/contactcs   

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: "DEVICE INFORMATION UNAVAILABLE" on my.norton.com account. Is this a problem on Norton's servers or on my account ?

Hi,

I have followed your advice and wait it out. This morning everything's back to normal and working fine ! It was probably network maintenance.

It's cool that Norton have status page, it can be useful in case of doubt.

Thank you so much and have an amazing day 

Kudos0

Re: "DEVICE INFORMATION UNAVAILABLE" on my.norton.com account. Is this a problem on Norton's servers or on my account ?

Hello

You are very welcome. Glad that my suggestion has helped you.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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