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Kudos0

device missing from my.norton. warning "This Mac has been removed from your Norton account"

Hello, I use Norton Security for Mac for 3 devices. I had to uninstall and re-install the product from one device because it started to work with some problems since a few days ago. The new installation seems to work, and in my Devices page I found correctly 3 devices protected, but after few minutes on the desktop appears this warning: This Mac has been removed from your Norton Account”. Back to Device page I found 2 device protected and in Subscriptions page I found 3 licensed used.

Tried a couple of time to uninstall and install again but nothing change… same scene.

Someone suggested to enable the checkbox "remote management" in Product Settings, I haven't this option, "Product Settings" shows me 4 options: "Silent Mode", "Error Management", Automatic Upgrades" and Norton Community Watch"

Please, what happens? My computer is protected or not?

Thanks in advace

Replies

Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

Go to your My Subscriptions page and find the device with this issue. Click on the trash can beside that activation to free up the activation. Then go back to that device and restart it. Then open Norton and open your Norton product and look for/click on Help - Subscription Status. That should sync your product with your Norton Account.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

Hello, thanks for the answer, I followed your instructions and everything seems to works, but after few seconds appears the same warning, please see attached image.

cheers

rob 

File Attachment: 
Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

FILE ATTACHMENT: 
warning.pdf

How to post an image in the forums

Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

Sounds like it may be time to contact Norton Support to have them sort out your subscription issue.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.

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