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Devices missing from "View devices"
I have had a Nortons 360 - 10 user account for a number of years now and along the way I have used up all 10 licenses. Recently we have added new pc's to our office and I have removed the replaced pc's and transferred the licenses to the new machines.
Along the way however there have been certain pc's that were replaced that I can not locate in order to transfer licenses. Also, these missing devices DO NOT appear in the list of licensed devices when I look under the "Device Security - View devices" and "Device Security - Manage Licenses". This only shows 7 devices and 7 licenses, all of which I can account for.
When I take a look under "My Subscriptions" it says that I have used 9 out of 10 licenses. Unfortunately, the pc's that the missing two licenses have been installed on are long gone and nowhere to be found.
Does anyone know how I can clear out the two assigned licenses from pc's that (for all intents and purposes) no longer exist?