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Kudos0

Diagnostic Report reports Win10 is not up to date

This is a fresh installation of Win10 on a brand new SSD.

I installed NSwB 22.5.2.15 yesterday after installing and updating Windows.  NSwB Diagnostic Report reported that Windows may be missing security patches.  More Windows updates were installed today and Diagnostic Report is still reporting my OS may be missing security patches.

How do I either get Norton to report correctly or update Windows?

I do not have this issue on my other machine that upgraded from Win7, nor did I have this issue on this machine after upgrading from Win7.

NSwB 22.5.2.15

Win10 x64.

Thank you.

A little bit of knowledge is... well a little bit of knowledge.
Labels: Windows 10

Replies

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

hi Krusty

Seeing your report I have just run mine and don't see the same problem as you.

There used to be a similar tool in previous versions of windows but I have not found it on my system yet, if it exists.

I did try running "Troubleshoot common computer problems" from the Control Panel System and Security. Strangely under Administrator mode it reported fixing an Update problem!

On the Norton Report I do have an extra line not showing in your screenshot which says Latest Windows Hotfix Date - 201500811.

I have had two major updates from Windows in the past week and another when I reinstalled Windows Office.

Michael

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I've just finished reinstalling Win10 all over again and Norton is still showing the same thing.  When I look in Windows Update History it shows a graphics driver failed.  The driver has installed successfully but it does not show up in Windows Update History.  I believe this is the cause of Norton reporting Windows is not up to date but there appears to be no way to convice Norton that it is.

I am not in the habit of ignoring a security program but it looks like I may have to in this case. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

hi Krusty

I was a little concerned about my graphics driver before installing Windows 10 as I have Nvidia installed. Up until the second stage of the installation the screen resolution was quite strange, the circle which appears during the installation was oval. Part way through this Windows restarted and the circle appeared as such. This must have been Windows installing the updated driver which completed with no problem.

Michael 

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi Michael,

Just curious - I have a NVidia GeForce 6150SE nForce430 on one of my systems that Win 10 lists as not display compatible issue when Win 10 does the preinstall check. What concerned you in regards to NVidia?

Krusty13 - sorry for the interruption.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Krusty13

I just ran the report and did not get any warning. I have the same information as you show in the details, except for the location info.

I too have received several updates over the last week. Anything is possible with MS, so could there be some localization issues with their updates?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

hi Yank

The concern was that Microsoft and Nvidia were working against each other before the release of Windows 10 and had not solved the problem upto about the time the downloads were to be released.

I believe the problem was that the then current Nvidia drivers were not compatible with Windows 10.

During the upgrade process Windows would try to update the driver to one that was supposedly compatible when that happened it would not install or the installation became corrupted and the Nvidia graphics would not work/was disabled. I understand it was quite a long running saga with the Insiders versions of Windows 10.

I think it was a couple of days after Microsoft started the download of Windows 10 that it was announced that the problem was solved.

As I said by the time I upgraded to Windows 10 everything went smoothly and the new driver installed part way through the process.

Michael

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I upgraded to Windows 10 x64 Home on 7/30 and then did a clean install a week ago. No problems what-so-ever with the clean install. Everything seems to be running fine and I have no messages or errors from Windows. All my Windows  Updates are installed successfully. NS is installed and it has turned off Defender etc. When I check Windows Security, everything is fine. 

Yet, NS Diagnostics Report gives me the following error:

"Problem : Your operating system may be missing key or performance patches.

Solution: Run Windows Update to make sure your computer has the latest security and performance

patches."

Apparently, this is a bogus error message? How do I get rid of it other than just ignoring it?

Thanks     

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

hi Krusty

It is sometimes good to know you are not alone.

Michael

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

hi Krusty

It is sometimes good to know you are not alone.

Michael

Hi Michael,

Yes, absolutely! 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Krusty,

Thanks for the link. I do have the latest Nvidia driver installed. Guess here is no fix for the Diagnostic Report false positive.

Just ignore it?

Spot

Kudos1 Stats

Re: Diagnostic Report reports Win10 is not up to date

SpottedDog,

That's what I'm doing for now.

If I hadn't of run Diagnostic Report I would never of noticed any issue.

PS:  My dog is called Spot. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Krusty,

(Dalmatian?)

I guess sooner or later a "fix" will turn up.

Thanks for the quick help.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

(Dalmatian?)

No, he's an Aussie Cattle Dog cross, which well does have Dalmatian in its blood line now that I think about it.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

@Spotteddog,

Are you sure you want this thread marked as solved?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

After I did it, I thought no, it's not really solved.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hello

A new NVidia driver came out today. However, I thought I had read some where that Windows 10 had to install the drivers as part of Windows updates. I remember this because I never liked installing their drivers because they were always behind the times with their drivers.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I've just used the Reset feature that is built into Win10, updated Windows and reinstalled NSwB.  This time there were no failed updates showing when I ran Diagnostic Report yet Norton still claims my Operation System is not up to date.

Clearly this is an issue with Norton.

PS :  It would be nice if Symantec could acknowledge this issue even exists.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi @Krusty13 & @Spotteddog,

I have sent you private messages requesting logs. Could you please check your inbox when you find time? Thanks.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I have had this same problem with my Windows 10 Pro edition for my desktop but not with any of my laptop Windows 10 Home editions. I have installed windows 10 pro at least 6 times all different ways such as from update, clean install and refresh/reset windows. No matter what I do Norton security still reports windows not up to.  I called both Microsoft and Norton and they both took remote control of my system and found no issues with their software. Both MS and Norton said it was the others program not working correctly. This is frustrating as it must be one or the others issue to fix. Please help if possible

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

stephkins:

I have had this same problem with my Windows 10 Pro edition for my desktop but not with any of my laptop Windows 10 Home editions. I have installed windows 10 pro at least 6 times all different ways such as from update, clean install and refresh/reset windows. No matter what I do Norton security still reports windows not up to.  I called both Microsoft and Norton and they both took remote control of my system and found no issues with their software. Both MS and Norton said it was the others program not working correctly. This is frustrating as it must be one or the others issue to fix. Please help if possible

@Gayathri_R may contact you by Private Message about collecting some logs.  Please check your Inbox along the top right of the forums if you receive a PM.

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Thanks, I have checked my inbox but no PM yet. I could post log but I am not sure where to find it.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

 Hello stephkins

You won't hear from Gayathri until after the weekend.  If logs are wanted from you, the Admin will give you all the instructions in the Private Message. It might be late tonight depending on the different time zones involved.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Thank for the heads up.

While I was waiting I reinstalled win 10 and NS but used a ATI video card instead of my Nivida card. That made no difference.

I then tried fresh install with changes to motherboard bios such as disabled fast start and disabled onboard device. No change

Wonder what it could be

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hello Sunil or Gayathri_R

Can you help stephkins please? He has offered to send in logs for Diagnostic Report issue.

https://community.norton.com/en/comment/6617491#comment-6617491

@Sunil_GA

@Gayathri_R

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi @Gayathri_R,

I have replied to your PM and have uploaded the requested logs.

Thanks,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Thank you for the files, @Krusty13. And thank you @floplot, for notifying.

@stephkins - I have sent you a private message requesting logs. Could you check your inbox when you find time? Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Thank you I have sent you PM with file you requested.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Diagnostic Report says for Windows 10

Operating System

Problem:

Your operating system may be missing key security or performance patches.

Solution:

Run Windows Update to make sure your computer has the latest security and performance patches.

This section provides key operating system details including version, timing of last update, and more.

Feature

Details

Operating System

Microsoft Windows 10 Pro

Date Installed

8/22/2015

Country Code

1

OS System Language

1033

ANSI Code Page

1252

System Locale

0409

Internet Explorer Version

11.0.10240.16431

Path

C:\WINDOWS\system32;
C:\WINDOWS;
C:\WINDOWS\System32\Wbem;
C:\WINDOWS\System32\WindowsPowerShell\v1.0\;
C:\Program Files (x86)\QuickTime\QTSystem\;

OS User Language

1033

The system has been totally updated. Your system is up to date.

Anyone seen this yet.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Same problem here, but instead of a red "X" I get an orange "!". I also get often a blue "i" information message about connectivity problems, although my internet connection is working perfectly.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I am seeing the same red X here with Windows 10. False positive I believe that needs to be fixed.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hello

Please see this Announcement.

https://community.norton.com/en/forums/hot-fixes-issues-norton-225215

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hello Gayathri

There are several more users saying they have the same problem. Not sure if you are still sending PM's or not.

@Gayathri_R

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I've sent them private messages with instructions to gather logs. Thanks, Flo.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Recently my Surface Pro 2 tablet had the same result with the Diagnostic Report advising that Windows Updates were missing as other users have noted.

Over the weekend I needed to do a complete install of the original Windows 8 set-up then upgraded to Windows 10 installed NSwB and ran a Diagnostic Report which did not report the same problem with Windows Update everything is green and ticked.

I mention this as I guess the problem could be the possbility of a corrupt Windows 8/8.1 installation a bad Windows 10 upgrade or something wrong with Norton.

Unfortunately from my situation it's not possible to say which is the cause as everything has been refreshed/reinstalled in the past few days.

Michael 

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Observing an interesting warning notice with the Diagnostic Report ...

Problem section's (browser) detail ...

Windows Update (configuration settings screens) ...

Installed updates list ...

Any ideas or explanation as to why the warning notification is being generated in the report?

Thanks,
John

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

It's one of the known Hot Fixes & Issues - Norton 22.5.2.15 too.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi Dave,

I thought I'd seen this being talked about  somewhere (here) a while back, but danged if I could find it...until you kindly pointed it out to me.

FWIW, This is a new development for me (just found it out today on my main personal notebook while I was doing some biweekly maintenance).  I'll be curious to check my other two Win-10 systems tomorrow to see if they're also doing it (now)...

I wonder what brings it on?

I also notice that the redcoats aren't saying much about it (other than for a "Yup - It's busticated ..." )

Sorry about the new post - Maybe a friendly Mod will merge this one with your original...

Cheers!
John

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I do have the same issue with Norton Internet Security Online (ISP(Telenor)) release. Version 22.5.2.15

My logs are currently displayed in Norwegian.

Log: (red)

Operativsystem

Problem: Det kan hende at operativsystemet mangler viktige sikkerhets- eller ytelsesoppdateringer.

Løsning: Kjør Windows Update for å sørge for at datamaskinen har de siste sikkerhets- og ytelsesoppdateringene.

I dette avsnittet finner du viktig informasjon om operativsystemet, inkludert versjonsnummer, når siste oppdatering ble utført mm.

Funksjon Detaljer

Operativsystem Microsoft Windows 10 Pro

Dato for installasjon 30.07.2015

Landskode 47

Systemspråk i operativsystem 1044

ANSI-tegntabell 1252

Systemplassering 0414

Versjon av Internet Explorer 11.0.10240.16431

Bane C:\ProgramData\Oracle\Java\javapath;
C:\WINDOWS\system32;
C:\WINDOWS;
C:\WINDOWS\System32\Wbem;
C:\WINDOWS\System32\WindowsPowerShell\v1.0\;
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;
C:\Program Files (x86)\Windows Live\Shared;
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;

Brukerspråk i operativsystem1044

--------------------------------------------------------------------------------

I also have another issue.

Log: (orange)

Maskinvareenheter som ikke fungerer

Problem: Norton Internet Security Online har registrert maskinvareenheter som ikke fungerer.

Løsning: Du bør konfigurere disse maskinvareenhetene. Kjør Enhetsbehandling

I dette avsnittet vises maskinvareenheter som ikke fungerer.

Datatype Problem med enhet og beskrivelse

Enhetstype Standard PS/2 Keyboard

Enhetsstatus Enheten finnes ikke eller virker ikke som den skal, eller alle driverne til den er ikke...

ID for hurtiginstallering ACPI\PNP0303\0

Enhetstype Microsoft PS/2 Mouse

Enhetsstatus Enheten finnes ikke eller virker ikke som den skal, eller alle driverne til den er ikke...

ID for hurtiginstallering ACPI\PNP0F03\0

--------------------------------------------------------------------

Seems to be an issue with PS/2 keyboard and mouse drivers.

Been checking for errors, driver updates (vendor ones) etc. All drivers are current and up to date.

--------------------------------------------------------------------

DxDiag info: (if needed)

------------------
System Information
------------------
Time of this report: 9/16/2015, 00:48:01
Machine name: XXX
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150819-1946)

Language: Norwegian Bokmål (Regional Setting: Norwegian Bokmål)
System Manufacturer: Gigabyte Technology Co., Ltd

System Model: To be filled by O.E.M.
BIOS: BIOS Date: 08/26/14 18:07:01 Ver: 05.06.05
Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16212MB RAM

Page File: 9611MB used, 9031MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

This issue still is not solved with v22.5.4:

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I can confirm the same as well with newest version. Still not fixed. Windows 10 64 bit.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi,

We are still working on this issue. We will let you once a fix is ready. Thank you.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Glad to hear Norton is aware of the issue and it's being worked on; I wasn’t even aware of it until I saw this thread. It seems to be a benign problem from a performance standpoint, but when a product gives false results you begin to wonder about the product in general.

On mine and my wife’s computer it also shows we have a high number of Startup Programs, but that’s an accurate finding!

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

I recently refreshed the Windows10 installation on the system which was showing this issue - I did the refresh because it came to my attention that there was problems with creating new Windows User accounts on the system (basically it would create the accounts, but not allow the users to log into them)

I found numerous postings about this problem on the web, but none of the suggested fixes seemed to correct the problem - until I came across a post on the Microsoft Community by someone else having this issue...

http://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-10-cant-add-another-user/6cd430b1-4789-46c3-ac66-93c0b1797a17?page=3&auth=1

The suggestion (by a Microsoft Engineer) to use the Windows10 Media Creation Tool to fix the (now apparent) corruption not only "fixed" the User account creation issue (for me), but it also addressed and seemingly "fixed" the Norton Diagnostic report (for me) as well...

Just thought I'd share this bit of information...

Cheers!
John

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Hi there,

Did this ever get resolved? Has a patch / update been released yet? Only, as at 1st November 2015, I still have this issue.

Any advice on this to resolve would be welcomed.

Thanks

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Not sure about the patch yet. Have to check if someone else get it and fix it.

New fresh install of Windows 10, in my case Windows 10 Pro did fix this issue. Not sure if this will help you at all, but at least it works this way.

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Thx. I was wondering if "Norton" above would have any suggestion too.

I've done so many refreshes in the past, because of correcting other issues, I'm now a little tired, and hoped Norton may have a fix now. :-) often they are quite quick.

NIS says "Protected", so I should have no cause for concern; the systray icon has the "x" on it though - a bit distracting.

Perhaps I'll wait on...

Kudos0

Re: Diagnostic Report reports Win10 is not up to date

Mine was fixed on my Windows 10 x64 desktop installation but is still not working on my tablet (x86). I also noted on my desktop that it reports "semi-automatic" when I click the green check mark to view details. What does that mean? My settings are "automatic", not the other option that says "notify". 

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