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Kudos0

Difficulty editing passwords in vault

Occasionally I need to edit a user name or password or the URL. I open the Vault and it gives me the option of editing entry details for the web site I am on however the result popup goes beyond the top of the screen and I cant move it down to read the result. I am using Windows 10 and Chrome v 57. I have attached a screen dump

[Admin Edit: Masked personal email address from attached screenshot]

File Attachment: 

Replies

Kudos0

Re: Difficulty editing passwords in vault

Hi Maz066-

Can I ask a few clarifying questions:

- Does this consistently happen for multiple sites?  If confined to certain sites, what domain names?  (I see from your screenshot that dccconcepts.com is one, any others?)
- If you resize the height of Chrome windows and not view it fullscreen size, does the placement of the current-site popup from the toolbar change?
- what screen resolution are you using?  Are you able to try using a screen resolution with greater height, and if able to use it, does it correct the placement of the popup in fullscreen Chrome?

Thanks,
 

Matt Powers
Symantec Corp.

Kudos0

Re: Difficulty editing passwords in vault

It happens on multiple sites (see attached). If I resize Chrome it brings the Norton pop-up down but not enough (see attached). I used several resolutions without any change. Currently I am on 1440X900

File Attachment: 
Kudos0

Re: Difficulty editing passwords in vault

Thanks - just a few more questions - are you using a high-DPI display?  typically they use a different scaling setting - are you using 100% scaling or something else?

See here for reference on that setting in Win10:
https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displa...

thanks,

Matt Powers
Symantec Corp.

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