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Dissatisfied customer for multiple reasons...can you help?
I've bought your online backup service 6-8 weeks ago to backup ~75 GBs worth of data (so yes, I bought an extra ~50 GB per year). Thusfar, I've struggled with using your service and have been very disappointed for the following reasons:
1. Slow 'Download-a-file' web page response - I initially uploaded thousands of pics (~60 GB) of data...and when I clicked File Actions / Download a File, the web page would NEVER render a directory structure showing files and directories (either IE, FF, or Chrome). This concerned me because how would I ever access this data if I really needed it?
2. Phantom Data Backed Up - As an experiment, I purged all of my data. So now....I have 0 files successfully backed-up on line, yet the sytem says I STILL have 34.25 GB used of 75 GB.
I am a multi-year customer on the Internet Security side....but frankly, I'd like my money back on this purchase. In lieu of online, I am going to be a TB external drive.
I'd appreciate a response.