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Kudos0

Do I need to have normal color vision to tell if Norton Security is working properly?

I just paid for and installed Norton Security Premium suite. Only after starting the program and reading the product manual did I discover that the status of the various programs within the suite (whether they are working properly or need my attention) is indicated by a color change (green, orange or red) of the icons in the Norton Security Suite panel. I am red/greem colorblind and cannot tell a green from an orange or red icon. Does the Norton Security panel indicate status with anything other than color? Even after watching the video tutorial in the help menu I am unsure. If the only sure indication for all the icons is color change, then I have just wasted my money.

Replies

Kudos2 Stats

Re: Do I need to have normal color vision to tell if Norton Security is working properly?

Can you see the tick on the Norton tray icon?  That's all you really need to see.  If Norton has an error condition you will see a cross, or 'X'.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Do I need to have normal color vision to tell if Norton Security is working properly?

And apart from the (red) cross in the taskbar icon......in the main windows you will see a warning message that something needs attention. You can then click on the button next to it to solve the problem.

It's not only colour-bound.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Do I need to have normal color vision to tell if Norton Security is working properly?

Hello

It may take a little longer, but you can go thru the History Logs under Security and read the words which will describe what's going on. Of course, if the icon disappears from the Task Bar, then you will know something is wrong. Also, if the program doesn't open up, you will be able to see that also.

If you do have any problems, you can try Customer Support and explain the situation and have a remote session and have them check it out and fix it.

www.norton.com/contactcs

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Do I need to have normal color vision to tell if Norton Security is working properly?

If you double click the Icon it will open Norton and show the status.

Kudos0

Re: Do I need to have normal color vision to tell if Norton Security is working properly?

Jim, a single click works.

A little bit of knowledge is... well a little bit of knowledge.

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