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Kudos0

Domain blacklisted by Norton Safe Web:

HI, my website is blacklisted. I did a reset in the wordpress I re-instal all the content... and when I do the scan the message keep going "Domain blacklisted by Norton Safe Web" My site has no malware, SSL installed. We are being blocked for no reason. 

The url of my site is: https://www.litenergies.com/

Thanks for the help.

Replies

Kudos0

Re: Domain blacklisted by Norton Safe Web:

Using Chrome browser, I get this block message. This is a Chrome message. Not from Norton.


Norton's Safe Web report here.   https://safeweb.norton.com/report/show?url=www.litenergies.com


Also multiple detections at Virus Total   https://www.virustotal.com/gui/url/c9306572a05b0a53b936857605ca3897202e9ebb535c205b6a12d1a052bf80f7/detection

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hello LitEnergies

Welcome to the Norton Community Forum.

Please register with the Safe Web.

http://safeweb.norton.com/help/site_owners

 
After you get your Meta Tag, please place it at the top of the Home Page in plain sight.

The Meta Tag is needed to get your site verified, then it can be re-evaluated after you have cleaned up the phishing line. Today, a lot of malware comes thru phishing attacks..

Please let me know when you have placed your Meta Tag in your Home Page and when you have cleaned up your site. Then I can notify the Safe Web Team that your site is ready for them.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hi LitEnergies

Kindly request you to follow the site owner verification procedure as instructed in http://safeweb.norton.com/help/site_owners.
Once ownership has been verified, your site will be queued up for rating evaluation.

Cops

Kudos0

Re: Domain blacklisted by Norton Safe Web:

File uploaded to root directory. 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

I just remove the entire files from the root directory, create a new db configure it, install wp but still chrome is blocking the site. Showing the same error.

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

I just remove the entire files from the root directory, create a new db configure it, install wp but still chrome is blocking the site. Showing the same error.

FWIW ~ for Chrome detection

maybe see >>>

https://safebrowsing.google.com/safebrowsing/report_error/?hl=en-US 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies

Hopefully, Safe Web flag will clear once you've verified site ownership.


Kudos0

Re: Domain blacklisted by Norton Safe Web:

I already done this so many times. 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies

Hopefully, Safe Web flag will clear once you've verified site ownership.


Yes. Norton File uploaded to root directory.  

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

I already done this so many times. 

FWIW ~ I've sent report.  
 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hello LitEnergies

From experience with helping with Safe Web, I find that placing the Meta Tag in your Home Page near the top in plain text works better then uploading the HTML file. I haven't notified Safe Web yet until I heard back about your Meta Tag. If you are not allowed to place Meta Tag in your Home Page, then place it on your site some place and let me know where. Once I hear about your Meta Tag, then I can have Safe Web re-evaluate your site. The Meta Tag is needed for site verification. It needs to be done before site re-evaluation.

I don't think that the Chrome blockage would stop Safe Web from re-evaluating.or be influenced by it. Please let me know about Meta Tag.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Currently there's no option in site dispute tab to verify the site again because re-evaluating is in progress. 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hello LiteEnergies

I can notify the Safe Web Team to re-evaluate your website. Have you placed your Meta Tag in your site near the top of your Home Page in plain text? Please let me know if you have placed your Meta Tag there. I can't check because the Site has a blockage currently. Once I know about your Meta Tag, then I can notify the Safe Web Team.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Re-evaluating is in progress

Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hello

I will get the Safe Web to finish the re- evaluating.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday

night after midnight EDT.

Happy Holidays

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Safe web marked the site Okay.

https://safeweb.norton.com/report/show_mobile?url=litenergies.com

But still i can see these errors on

https://www.virustotal.com/#/url/c9306572a05b0a53b936857605ca3897202e9eb...

Still my site is not opening on chrome and firefox.

Please help.

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

Still my site is not opening on chrome and firefox.

Chrome 

Firefox

Kudos0

Re: Domain blacklisted by Norton Safe Web:

What about firefox? and virustotal.com still showing me the error.

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

What about firefox? and virustotal.com still showing me the error.

RE: Firefox see Firefox pic here Permalink



RE: VirusTotal = talk to those vendors

Website scanning is done in some cases by querying vendor databases that have been shared with VirusTotal and stored on our premises, and in other cases by API queries to an antivirus company's solution. As such, as soon as a given contributor blacklists a URL it is immediately reflected in user-facing verdicts. 

https://support.virustotal.com/hc/en-us/articles/115002126889-How-it-works 

LitEnergies: Still my site is not opening on chrome and firefox.

What are you seeing? Google Safe Browsing page block? 

https://transparencyreport.google.com/safe-browsing/search?url=LitEnergies.com&hl=en 

Kudos0

Re: Domain blacklisted by Norton Safe Web:

I just emailed to VirusTotal.

Same error on chrome. .

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

I just emailed to VirusTotal.

I imagine BitDefender made the Phishing flag and the other vendors use their database.  $.02

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:
I just emailed to VirusTotal.

Same error on chrome. .

...as you know, above pic is Google Safe Browsing page block and has nothing to do with VirusTotal aggregate vendors report.  

Kudos0

Re: Domain blacklisted by Norton Safe Web:

I am confuse. Do i need to contact chrome team for this page block error.

Kudos0

Re: Domain blacklisted by Norton Safe Web:

LitEnergies:

I am confuse. Do i need to contact chrome team for this page block error.

I imagine you'd need to contact Google Safe Browsing because they're calling the browser page block.
https://transparencyreport.google.com/safe-browsing/search?url=LitEnergies.com&hl=en

I imagine you'd need to do what you've already done.
https://safebrowsing.google.com/safebrowsing/report_error/?hl=en

Maybe, see 
https://support.google.com/transparencyreport/answer/7380435?hl=en

VirusTotal, aggregate vendors reporting, does not call browser page blocks.  

Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hello

BitDefender Support.       https://www.bitdefender.com/support/contact-us.html

         Aegis Lab web guard:           http://www.aegislab..../Contact/message.php   

Have a Good Night and

Thanks.                        

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Domain blacklisted by Norton Safe Web:

Hi LitEnergies,

Thanks for reaching out.

As floplot and bjm_ have explained, the block page does not belong to Norton and your site is rated green in safeweb.norton.com. You may have to contact individual vendors and Google Safebrowsing to get your site cleared from their blacklist.

Cops

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