• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Don't remember email

Hi, I was recently checking my bank account and saw £50 taken out for Norton Security (which I've had installed for about 2 years now?) Looking into this further I realized my version of Norton is on a recurring cycle which I want turning off. However it's prompted me over to the official website to login, but I don't remember creating an account in the first place, and therefore I have no email to enter in- I originally bought the software as a code, so I was wondering if there is anyway to verify my software with an account so I can turn off this unwanted feature, as I wasn't happy with the money simply being taken out of my account like that.

Replies

Kudos0

Re: Don't remember email

Please > Chat with Official Norton Support   --|-- Call Official Norton Support 


Users may enroll or cancel Automatic Renewal & remove payment info at anytime.

How-To: Update Norton account settings > https://support.norton.com/current/solutions/v52531049

Norton automatic renewal option does not equate to "best price" nor "loyalty discount".  Shop around for best price from reputable vendor. 


Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Kudos0

Re: Don't remember email

If they have your credit card #  then you must have set up an account and given them your number. Like many companies, they probably default to auto-renew and you have to specifically turn it off.
I think this is rude behavior for a company. They act like they are doing you a favor. But they all do it.

If they did not warn you ahead of time with an email that they were about to charge your credit card, then it's downright unethical.
I'm curious what Norton has to say about this.

Kudos0

Re: Don't remember email

Please review > Norton Automatic Renewal Service Help
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

This thread is closed from further comment. Please visit the forum to start a new thread.