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Kudos0

Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

So I downgraded from Windows 10 back to Windows 8. My norton security is gone. The icon for it in the task bar is unavailable, but if I search for it, an icon for it does appear. Clicking on it does nothing. I tried downloading it again, but a message said I had to uninstall the current version on my system. I did that, but it seems that it was already uninstalled. So now, I'm without security and can't download it again. What do I do?

Note: I'm using a Windows Surface with Windows 8.1

Labels: Windows 10

Replies

Accepted Solution
Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

hi GemLake

Have you tried to run the Norton Remove and Reinstall Tool (NRnR) which can be downloaded from the link below:

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

or the Norton Removal Tool (NRT) which can be downloaded from the following link:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

In addition do you have the fast start up turned off?

Michael

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

We are experiencing the same problem except we are using Windows 7. We tried the uninstall solution, but a box popped up saying "no product found"--our subscription is good for another year though.

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

hi Janice

Have you tried to just download and run the Norton Removal Tool (NRT) which clears out Norton files and keys etc. that a normal uninstall does not do for any program, there are always bits left on your computer just uninstalling a program.

I think the NRT does not need to have the program installed to carry out it's function and will just run.

Michael 

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

Hello

Welcome to the Norton Community Forum

Please try http://www.norton.com/latestns  to install your Norton Security again.

Please remember to run Live Update after install restarting as requested.

Please come back and let us know how it went.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

Tried it. There isn't any product to remove. Thank you for the advice.

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

This hasn't worked either. It just made me restart my tablet. I did try reinstalling norton after, but same problem as before.

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

Okay, I figured it out. The 2 solutions you all gave me were right, but the links didn't lead me to the right thing. They ended up being download managers. I looked on norton's website for the removal tool. Link: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133...

After that restart your computer. Instructions to what to do next automatically open in your browser.

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

I had this same problem and I used the link for Norton Removal Tool (NRT) and it worked! The one for Norton Remove and Reinstall Tool(NRnR) did not work.

Kudos0

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

Hi GemLake,

Please navigate to C:\ProgramData and delete the Norton and NortonInstaller folders.  After that try to download using the link the floplot provded:  http://www.norton.com/latestns 

Please let us know how things go.

Kudos1 Stats

Re: Downgraded from Windows 10 back to Windows 8. Norton disappeared. Can't unistall or reinstall.

Same here, but with Windows 7.  Once I ran NRT, I was able to go into downloads and install Norton.  NRnR did not work for me either.  Thank you!

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