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Kudos0

Duplicate computers under online backup account

whenever I check my online backup via the website I find 4 devices all with the same name, none of which I can delete or manage, if I choose delete nothin appears only the button 'done' & clicking that removes nothing, I'm also having problems backing up to the cloud as they all fail saying no internet connection - I have.

This began I believe after live update downloaded the patch which was pulled.

I have uninstalled (from the product's uninstalled then running NRT) & reinstalled but I still cannot remove the devices.

Windows 8.1 fully patched, fast startup turned off, Norton Security w/Backup fully upto date.

Tia,

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".

Replies

Kudos0

Re: Duplicate computers under online backup account

Hi Doctor9fan.

As this appears to be a problem on the Norton servers, have you tried getting in touch with a Norton staff member via the Internet Chat link?

Mike
Kudos0

Re: Duplicate computers under online backup account

Not yet, if I still cannot complete online backup will do so.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Duplicate computers under online backup account

Have managed to backup to Norton's online backup service, don't know whether servers were down or that the fact my ISP throttles uploads was to blame.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Duplicate computers under online backup account

I believe that there were some problems with the servers.  However I am glad your backup seems to have worked.

Have you resolved the issue of multiple devices?

Mike
Kudos0

Re: Duplicate computers under online backup account

No they're still on the manage backup website, even the new backup doesn't show any option to manage it as the boxes are greyed out.

My main concern was the inability to complete the online backup but will contact Norton about the extra devices.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Duplicate computers under online backup account

Well you could still contact Chat to see if they can help you get rid of these confusing ghosts..

Up to you.

Good luck.

Mike

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