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Kudos0

easypdfcombine

Hi, I use Windows 10 on a late 2012 imac and firefox as a browser. I also use firefox on all my other devices and they're all signed into the same account.

The other day I downloaded easypdfcombine which happened to hijack firefox on the windows imac (only), at least for now.

I uninstalled firefox and deleted the Mozilla profile folder (which now contained a folder called easypdfcombine)  found at %Appdata and ran a Norton system scan, which found and deleted some threats. This is the prcedure for removal I found on the internet. It is insufficient because:

Then I reinstalled firefox, and when I opened it for the second time, there was easypdfcombine again. Also no use using the Norton toolbar because easypdfcombine will still appear on top of it.

So, I figure easypdfcombine must place itself somewhere outside the profile folder and keeps interacting with the browser.

I fear of course also that it will end up infecting firefox on my other devices, as well as other browsers on this device.

Any help greatly appreciated

Thxs

Replies

Kudos1 Stats

Re: easypdfcombine

Contact Norton Support and ask for the Norton Virus Protection Promise.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: easypdfcombine

Thank you Mr Web! I had repeated the above procedure and now it seems gone. I wonder if maybe I had inadvertently done the quick scan instead of the total scan in the first run.

Kudos0

Re: easypdfcombine

Good news. Thanks for letting us know.

I have no experience with Windows on Macs. On PCs there is a feature of Windows called Fast Startup. With that turned on, your system does not get a complete shutdown needed for completing updates and malware removals. If you restarted the Win 10, not shutdown and startup again, that may also have cleared your issue.

Things happen. Export/Backup your Norton Password Manager data.

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