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Kudos0

eBay Login isn't filled in by Norton Autofill

Until a while ago (seems like forever now but probably only a few weeks) autofill stopped filling in the eBay login screen.

It was working fine for many years without a problem but now refuses to fill in my name and password.

I have tried;-

Changing the autofill settings, they are as they should be and the same as my other autofills that work and the same as they were when it was working.

Changing the web page address in the autofill settings.

Changing the password in the autofill settings (& eBay).

Deleting the autofill for eBay and creating a new one.

I clear cache and history regularly and have many times trying to fix this.

I am using Norton internet security Version 22.5.5.15 with Chrome version 49.0.2623.87 m

I have a problem with PayPal login when launched from eBay (to pay for an item) but that’s a different issue.

I don’t seem to have a problem with autofill for any of the other sites I use it with.

Can anyone help?  Surely I can’t be the only one with the problem, Can I?

Thanks for any help anyone can give.

Regards

Gypo

Replies

Kudos0

Re: eBay Login isn't filled in by Norton Autofill

If all other logins work properly, it is possible that e-Bay changed something on their log in page.

You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: eBay Login isn't filled in by Norton Autofill

Same Issue here, upgraded chrome to chrome 64 and about that time Norton Quit Auto filling Ebay.   (Not sure if that had anything to do with it or not) ..

One temp fix is to use Internet Explorer it still works there!

Kudos0

Re: eBay Login isn't filled in by Norton Autofill

Hello

Did you upgrade the Chrome toolbar extensions also and enable them? Do the same procedure that peterweb said to do in the post above yours.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: eBay Login isn't filled in by Norton Autofill

Did all that, even had Norton try remotely and couldn't get it to work so the tech filled out the form above....we will see if it gets fixed.

Kudos0

Re: eBay Login isn't filled in by Norton Autofill

My issues are exactly as Gypo above with the same versions. The Chrome toolbar version for Norton Autofill is 1.0.5 and is as far as I am aware enabled because it works with all my other logins. My default web browser is Chrome but occasionally I have to use IE because a particular site for some reason works better with IE and not because the autofill function works. It all logs in properly with IE for eBay.

I can provide further details if required.

Kudos0

Re: eBay Login isn't filled in by Norton Autofill

Hello John

Please fill out the site report as Peterweb has instructed in the post above. Please see

Permalink  Perhaps eBay has changed something on their website. You could also try deleting the information you have for eBay and then filling it in again as if it were a new site. If it works for all other sites, then it has to be something about the eBay site.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: eBay Login isn't filled in by Norton Autofill

I have the same problem: Autofill no longer works with Chrome on eBay but still works with IE.(current version in both cases. and the Xfinity version of Norton)  When this issue first occurred several weeks ago I notified Norton via the process cited in prior post to this thread, but so far there has been no response from Norton and the problem still exists. Perhaps if more users report this problem, Norton will fix it.

Kudos0

Re: eBay Login isn't filled in by Norton Autofill

Hello Jim

A new version of the products just came out yesterday in a phased in manner. If you are using NSS, that new version isn't ready yet. Perhaps when it comes out for Norton Security Suite, it may fix the Chrome issue. We have had others complaining about PayPal and about eBay not auto filling in. Here is the description of what it fixes for just about everyone else. Your version may be a little different.

Link for information about 22.7

https://community.norton.com/en/blogs/product-update-announcements/norton-227-product-update-available-now

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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