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I attempted to resolve an issue with Norton support through chat today and it hasn't been resolved. Is there a way I can escalate this issue to get further assistance? I attempted to send an email to email@example.com and it as rejected.
Here's a summary of the problem:
I upgraded from Norton Internet Security to Norton Security today and when I log into my Norton.com account online, it indicates that Norton Internet Security has not been successfully installed from two of my computers. This is a problem in the Norton.com web site because Norton Internet Security has actually been uninstalled from the computers that the Norton.com reports that it has not been uninstalled from.
The support person who worked with me on my chat call was unable to resolve this issue and suggested that I should ignore it because it doesn't impact the performance of the Norton products on my systems. I told him I am willing to live with that for now, but I would like to formally request a solution to this issue.