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Kudos0

Encrypted Files Found

When I try to backup my computer, it runs through all the files, but then stops at the end.  Where the file name normally is, there is simply a blank slot. Below that is IFRToolLog.txt, which says failed. Can anyone help?

File Attachment: 

Replies

Kudos0

Re: Encrypted Files Found

Hi mallen1120.

Welcome to the Norton Community Forums.

Have you run a Norton backup successfully before?

What Norton product are you using?  It might also help to know what operating system you are using....

The image you have posted looks odd to me.  What I would try is to use the "What" part of the backup definition to exclude the file IFRToolLog.txt (which you will find in the root of the drive you are trying to back up I believe) and then try running the backup again.  Hopefully that will get rid of the warning and you can then rest easy.

Mike
Kudos0

Re: Encrypted Files Found

Hello

Maybe the problem is that Norton has a hard time backing up encrypted files since it can't read them unless they are files that Norton encrypted.  This is just a guess on my part.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Encrypted Files Found

Norton will always refuse to back up any file it deems to be "encrypted".  As far as I am aware it is not that it has a hard time, it will not try.

Mike
Kudos0

Re: Encrypted Files Found

Andmike:

Norton will always refuse to back up any file it deems to be "encrypted".  As far as I am aware it is not that it has a hard time, it will not try.

Wow! - That's a pretty significant revelation ... Does it also hold true for encrypted Office files (like Word, Excel, etc.) and encrypted ZIP files as well? 

Kudos0

Re: Encrypted Files Found

Hi avjohnnie. 

As far as I am aware N360 and NSBU will not backup any file or folder that it thinks is encrypted.

You might like to try it.  Just create an encrypted Word file, then create a test backup set to backup that one file.  See if it works.  If you do the test, please post back here and let us know what happens.  I would hate to be giving out faulty information.

All the best.

Mike
Kudos1 Stats

Re: Encrypted Files Found

Thanks AndMike...

I guess I'm not quite that curious - being primarily interested in this topic purely for expanded informational purposes. But I take it that your position on the matter probably involves your own empirical evidence of substantiation?  Although I do have NB (in the form of NSwB) I do not use it, due mostly to other scope-limitations of which I was already previously aware.  And suffice it also to say that I use another backup solution.

But your earlier comment regarding file omissions due to encryption certainly caught my attention... Is this officially (or unofficially) documented anywhere - I've skimmed over both the Norton Online Backup and NSwB documentation and found no such reference.

I also find the mode of failure the OP experiences very interesting.  Why should the backup task error-out, so to speak?  Shouldn't it instead just report the omitted files (and reason) and otherwise conclude its operation normally?

FWIW, the OP's issue sounds to me like it could stem from a SID related issue with the involved files.  I'll also add that it's been a long time since I've used any of Norton's (or Symantec's) Backup solutions, so I've absolutely no recent experience with them on which to draw...

I will however be following this thread with peaked interest (hopefully) to learn if a causation is determined and a solution is found.

Thanks!
John

Kudos2 Stats

Re: Encrypted Files Found

Encrypted text file?

Give me a break, what exactly is a encrypted text file that still has a .txt extention?   Even if you were to paste encrypted text or unicode into a text file, it's still a text file. 

Encrypted files need to be backed up too, the simple fact that a user may need to encrypt something means that not only is it sensitive or private but it's pretty darn important.

Dave

Kudos0

Re: Encrypted Files Found

Hi John and Dave.

To be quite honest I have never personally tried encrypting a Word file and seeing what happens but I have seen a lot of cases where a file that Norton believes to be "encrypted" has not been backed up.

I think there was something in one of the earlier manuals about it but there does not seem to be in the current NSBU product manual.

Normally the failure reported just seems to apply to the file in question and usually all the other files are in fact backed up.  However I cannot be sure what has happened in this case and we have only had one post from the OP (we in fact seem to be hijacking his thread a bit).  My suggestion was merely to exclude this one file and see what happened.

If the file is where I think it is then I am slightly puzzled at what the OP is trying to backup and whether Norton is in fact the product for him but that is probably another matter.

In response to Dave.  I agree a .txt file should not be seen as encrypted.  But all I was suggesting was to exclude the file and see what happens.  I suspect that the files is a log file that may be constantly updated by its parent software and that this may be giving Norton odd messages.  But again I am working on very limited information.

We possibly need to wait for mallen1120 to inform us a bit more...

Mike
Kudos0

Re: Encrypted Files Found

Hi Andmike,

I believe I'm using the standard Norton Security Suite (the one that a Comcast subscription supplies). I have run successful backups with this computer since August of 2014, and this problem started recently. I'm running 64-bit Windows 8.1. However, I can't seem to find the txt file, both in the Norton search, and by a strict search through my computer's files and folders. Any ideas as to how else to try and find this file?

Kudos0

Re: Encrypted Files Found

Hi mallen1120.

Thanks for that helpful reply.

I would suggest that you look in the root of your C: drive for the file.

Can I also ask you to look at your installed programs and see if you have the Intel Manageability Engine installed.

You say that you have used this computer for some time, but have you made any notable changes recently?

The .pdf that you posted showed arestore.exe and arestore.loc being backed up apparently from G: but also as I read it the backup is being made to G:.  Have I misread what you posted? Is that what you asked Norton to do?

I look forward to hearing back from you.

Mike
Kudos0

Re: Encrypted Files Found

Hi, Thank you for the advice! You were right, I did end up finding the file in the C: drive. The first thing I did when I say the txt file was to check for the I.M.E., but, as of yet, I haven't found it. I assume I'm not looking in the right places as that seems to be were everyone points for this particular file. Notable changes-wise, I don't believe so. There may have been a windows update or something of the sort that I've forgotten, but nothing major. The backup is being made to G:, but neither G: nor F: (port used for mouse) are included in the backup.
Kudos0

Re: Encrypted Files Found

Thanks mallen1120.

Now that you have found IFRToolLog.txt, can you exclude it using the "Add or excludes files or folders" option on the "What" tab of "Manage Backup Sets"?  I assume that you are conversant with this bit of Manage Backup Sets if things are being backed up from the root of your C: drive.  Once it is excluded it will be interesting to see if the Backup runs clean or not.

If you are still looking for the "Intel Manageability Engine" to see if you do have it on your device, have you looked in the "Programs and Features" section of Control Panel?

Mike

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