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Kudos0

Endless Backup Failures

I have been a satisfied Norton customer for many years. I have an HP PC running Windows 10.

Recently, the Norton software has indicated I'm at high security risk and it's urgent that I back everything up immediately. I've followed all instructions and step by step directions.

Initially, the PC apparently did not have sufficient memory. I purchased more memory TWICE at $39.99 (or similar) EACH.  No success backing up. Then I tried backing up to discs. No success. Finally, I purchased an Apple iCloud memory subscription at $0.99/month. I can see the newly added memory in "Devices and drives."

At last, a backup said "completed" at 100%. But STILL had Norton warning alerts, red X mark on icon, "backup at risk" on support screen.

The sayings that go something like, "don't keep trying a process that failed expecting a different result," AND "those who ignore history are doomed to repeat it" (Churchill?) are true. Stubborn optimist that I am, I must have tried backing up 6 times. Each time with renewed hope when the 100% complete message appeared.

Question: Do Norton backup messages EVER correpond with one another?

I am frustrated beyond words. So much money, time, energy wasted. Should I discontinue all Norton Subscriptions, demand refunds (or at least partial refunds covering the interim between the time everything worked just fine with the recent headaches) and find different security products? I have Norton on my PC, iPhone, and Android.

One other thing: Since doing the last failed backup, the PC is running at least 50% slower than before.

Help!

Replies

Kudos0

Re: Endless Backup Failures

Hello LYBL When you said:

I purchased more memory TWICE at $39.99 (or similar) EACH.  No success backing up. Then I tried backing up to discs. No success. Finally, I purchased an Apple iCloud memory subscription at $0.99/month. I can see the newly added memory in "Devices and drives."

Being a long time technician I've had numerous customers confuse "memory" for insufficient "storage space or hard drive space". Reading your statement indicates that is most likely the case on your part. If I may here are some suggestions to follow:

First ensure you are logging into your computer under an admin account. Next, use the removal tool here, and perform REMOVE ONLY of your Norton product. Next if you have "fast boot" enabled on your system it is highly recommended the setting be disabled due to shutdown conflicts. Here are the instructions on how to disable it in the event you are not aware of how. When disabled reboot your system.

Next clean up your system junk files, you can use the "run" command and type in %temp%, press enter and allow the system to open your system temp folder. Highlight and delete all the files in that directory. Next open an elevated command prompt (run as administrator), type sfc/scannow and press enter. Allow the system to check itself for corrupted system files and repair whatever is found. Reboot again.

And finally, log into your Norton account and reinstall your product directly from there. Live update should run once on its own. When its completed reboot your system. Re-check for the system performance issue and backup once again. Please let us know if this helped if you'd be so kind. We will assist further.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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