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Kudos0

Error to install on Windows 10

I try to install the last versión of Norton Security on Windows 10 (Home x64) and i have an error. The error don't show any code o referencial number.

I run Norton Remove and Reinstall and Norton Power Eraser to try fixing the problem but the error continue.

Attach  the error screen.

sorry for my bad english

File Attachment: 
Labels: Installation

Replies

Kudos0

Re: Error to install on Windows 10

I do not have a translation of your message, but it looks like your system is already infected by malware. This malware seems to be blocking the install of a security product. That is why you need to clean the system before installing a security product.

Do you have any other security software on this computer?  If so, did you try a full system scan with it?

I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://qmalwareremoval.freeforums.net/

After your system is clean, try installing Norton again.

Things happen. Export/Backup your Norton Password Manager data.

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