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Kudos0

Error installing 360 Standard!?

Norton 360 Standard. Win 10 64-bit.

I made an installation error on Chrome, and probably need to do it again?!-

I purchased from Norton/downloaded, and clicked on the lower left icon to install/Manage... Now I have an installation email (click here...) in my Gmail?

I viewed Privacy, and Manage disappeared? I closed Chrome, and completed manage from desktop/ Quick Scan/ Reboot/ Live Update Install (OOPS!). 

Now Safe Search doesn't work (no Search box on Home Page?) - 

I also have An 360 Installation Files Folder on Desktop (should I Delete to Start over...).

What now?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!

Replies

Kudos0

Re: Error installing 360 Standard!?

Hello. I use Opera GX with the Chrome extension for Safe Web from the Chrome Store. Previously, I also had Safe Search installed alongside SafeWeb. Neither would work until I removed both. Rebooted and then reinstalled the SafeWeb ONLY extension. 

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Error installing 360 Standard!?

Kudos0

Re: Error installing 360 Standard!?

Do you get Green... check mark bubbles, next to safe sites?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Kudos0

Re: Error installing 360 Standard!?

Do you get Green... check mark bubbles, next to safe sites?

Yes, with Safe Web extension = On 

Kudos0

Re: Error installing 360 Standard!?

I removed both Norton extensions/ rebooted/ installed Safe Web only, but still don't get Green Check marks ( I did get a pop-up asking if I wanted to share... with Norton- I replied No?)?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Kudos0

Re: Error installing 360 Standard!?

I too have lost my Safe Web green indicators on searches in Chrome  

Google Chrome is up to date

Version 80.0.3987.149 (Official Build) (64-bit)

Norton Safe Web

3.11.3.9

 In fact, the Safe Web icon in the address bar is always showing grey, indicating all sites as untested.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error installing 360 Standard!?

Hmm, wonder why Safe Web works, for me. 

80.0.3987.149 
3.11.3.9

Kudos0

Re: Error installing 360 Standard!?

My Safe Web icon is a grey box with a big question mark.

If I  click on it/settings/, icon shows a green check mark, that goes away when closed  (with or without Share... enabled)?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Kudos0

Re: Error installing 360 Standard!?

Maybe Safe Web really isn't working, or being protected...?-

I did a Google search, and Opera browser isn't supported by Norton (or any other major AV)!/

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Kudos0

Re: Error installing 360 Standard!?

Do you have another Windows user account on the affected computer? I tried another account on my computer, and the Safe Web icons were there for Google searches. So the issue has something to do with the Chrome profile for a given user. I'll keep looking.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error installing 360 Standard!?

No I don't have another account.  I'm single, and no other users on my computer.

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!

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