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Kudos0

Error Installing NIS

Hi guys, I need help what can cause problem, I'm using couple of years NIS on windows 7 ultimate. Couple days ago I uninstalled NIS and I have problem to install again with download manager what I got from my service provider, always got a same error(Unable to continue -  An error report with no personally identifiable information is available to send to Symantec). On the same computer i have windows XP and I installed without problem NIS with same download manager.

File Attachment: 

Replies

Kudos0

Re: Error Installing NIS

what I got from my service provider, 

Are you getting your Norton from your ISP? If so, our resident Comcast Guru  @yank  might be able to help here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error Installing NIS

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: Error Installing NIS

Yes, my ISP sent me a link from which I downloaded "Norton Download manager"

Kudos0

Re: Error Installing NIS

This is not version for service provider, I can install this version from link what you sent me but for activation needs 25 character product key. NIS from ISP have 13 character product key.

Kudos0

Re: Error Installing NIS

Hi seads,

Please have a look here for your 13 digit activation PIN.

C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt

Copy it down and use the following link for the download for NSS:

www.norton.com/latestnss

Be sure to do this while logged into your Primary Comcast Account and using your Residential Modem.  After install and activation be sure to run LiveUpdate manually rebooting when requested until such time as LiveUpdate responds with no updates found.

Kudos0

Re: Error Installing NIS

yank:

Hi seads,

Please have a look here for your 13 digit activation PIN.

C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt

Copy it down and use the following link for the download for NSS:

www.norton.com/latestnss

Be sure to do this while logged into your Primary Comcast Account and using your Residential Modem.  After install and activation be sure to run LiveUpdate manually rebooting when requested until such time as LiveUpdate responds with no updates found.

Here's a tip for Comcast users that I have not seen before. You have to be on your home Comcast connection, no need to log into anything. Go here:

https://idp.comcast.net/idp/startSSO.ping?PartnerSpId=www.symantec.com

It will give you your PIN (don't download anything), no login required. It also gives you the download manager stub I suggest using the full installer instead www.norton.com/latestnss

Kudos0

Re: Error Installing NIS

FWIW - If you are a Comcast customer, when you click on the link provided above, the screen will flash the following - which is in fact part of the Comcast log in.

If you are not a Comcast Customer, you will receive the following if you click the above provided link:

Bottom line remains - you must be logged into your Comcast Account in order to download the Norton Download Manager.

Kudos0

Re: Error Installing NIS

Thank you guys for your support, but I'm not comcast customer, Firstly I tried to install norton via link(www.norton.com/latestnss), after installation it sent me to activation page to enter service pin(I thought that is it-problem solved), but it did not recognize my pin, I knew my pin OK, but I had to check again, I reboot my computer and boot windows XP. I remove NIS with Norton removal tool and install again and activation passed normally again with my pin. I did not know what to try.

Accidentally, I found on Windows XP Norton folder(C:\Documents and Settings\All Users\Documents\Norton\{NIS_SOS_2.1.17_19.1.0.28}) with some files. In the downloadinfo.txt was writing(If you need to install Norton Internet Security Online on a different computer, copy the folder C:\Documents and Settings\All Users\Documents\Norton\{NIS_SOS_2.1.17_19.1.0.28} to that computer, then double-click the Install NIS2012.1_xxxxx.exe icon to install the product.). I copied files on WIndows7 partition, reboot my computer to Windows7. Finally, I installed NIS on windows7. At the end, solution is simple, but I will never know why I got this error when I started file "Norton download manager" on Windows7, on the other side same file started on windows XP without problem.

Kudos0

Re: Error Installing NIS

Hi seads,

Sorry for assuming (I hate that word) that you were using Comcast, I should have asked for your ISP before giving Comcast instructions, my bad!

So you are using an ISP different from Comcast.  Care to tell us who your ISP is?

The folder you found with NIS_SOS is the folder containing your download. 

BTW SOS stands for the Symantec Online Services. These versions are normally obtained from your service provider via a download link they provide and are handled differently license wise than the retail versions of Norton. One of the differences is they use a 13 digit PIN in lieu of the usually 25 digit Product Key.

Kudos0

Re: Error Installing NIS

For a note it is always better to re-check the installed folder dictionary of Norton (mainly at /c drive) to ensure that you have completely delete your Norton product if you need it to. As in common software which you delete most of the time don't tell full 100% so by deleting their installed (place) folder it can be removed permanently. 

Kudos0

Re: Error Installing NIS

yank:

FWIW - If you are a Comcast customer, when you click on the link provided above, the screen will flash the following - which is in fact part of the Comcast log in.

If you are not a Comcast Customer, you will receive the following if you click the above provided link:

[CC LOGIN IMG]

Bottom line remains - you must be logged into your Comcast Account in order to download the Norton Download Manager.

I get something else. Perhaps it varies from region to region? #3 is your screenshot.

  1. GET https://idp.comcast.net/idp/startSSO.ping?PartnerSpId=www.symantec.com
    302 Found to:
    
  2. GET https://login.comcast.net/login?r=comcast.net&s=sso-pf&continue=https://idp.comcast.net/idp/gajEO/resumeSAML20/idp/startSSO.ping%3Fresponse=1&pf_sp=www.symantec.com&ipAddrAuthn=1&passive=0&forceAuthn=0
    HTTP/1.1 302 Found to:
  3. GET https://idp.comcast.net/idp/gajEO/resumeSAML20/idp/startSSO.ping?response=1&cima.ticket=[LONG_CODES_HERE]%2A%2A
    [various session cookies set]
    HTTP/1.1 200 OK, javascript form submission
  4. POST https://ssae.symantec.com/Portal/Signup
    HTTP/1.1 200 OK, javascript form submission
  5. POST https://webdl.symantec.com/

Finally #5 leaves me here (with no passwords/usernames of any kind entered and opened in an isolated cookie free inprivate browser session):

Kudos0

Re: Error Installing NIS

Hi @yank, I'm using Norton from service provider "Crnogorski Telekom from Montenegro". They send a link via e-mail. This is link for "Norton Download Manager" (http://xsas.symantec.com/93639010/AAAAZW00002VM0010Bq/WUs/+/Aalm003N/&~/...), and when I start this norton downaload manager, it appears error((Unable to continue -  An error report with no personally identifiable information is available to send to Symantec).

Kudos0

Re: Error Installing NIS

Hi seads, I can't seem to find a lot of info on that Telecom (and most is not in English).

However I did attempt to download the link you provided and it did download and I got the following details on it:

and the following for Origin - there was no info on the Activity Tab

It appears you may have to contact the telecom company for help and or send the report to Symantec and see if they respond. Sorry, but it appears I am not going to be any additional help.

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