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Kudos0

"An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

Has anyone been able to approve Norton Password vault authentication requests from an Apple Watch? 

When I try to open the vault, my watch buzzes and displays a request from the Norton Password app. When I tap Approve, it responds with "An error occurred while unlocking your desktop vault."

It works successfully if I tap Approve from the iPhone or if I log in with the vault password from the browser, but being able to approve from my watch would be more convenient.

Other authentication apps, like Okta, seem to work fine.

Replies

Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

Does the Norton Password Manager, NPM, app work on the watch? As you note, Okta is an authentication app, that is all it does. NPM is first a password manager, that added a mobile unlock feature. It is possible that the Apple Watch version of iOS is different enough for the mobile unlock to be incompatible.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

iPhones automatically relay prompts and notifications to a paired Apple Watch, even if there isn't a specific Apple Watch equivalent of the app. When you respond to a request from the Apple Watch, I think it works almost like a remote control -- the authentication session itself is still between the iPhone and the server.

I don't expect Norton to develop a fully-independent Apple Watch app. It's possible that tapping Approve from the Apple Watch just doesn't work with this app, but I wanted to see if anyone else had tried it.

Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

We will have to wait to see if there are any other Apple Watch users here. I do not have one.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

All. It would appear according to this Norton article the Apple watch OS / devices are not supported.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

I see that the Supported Devices in the article that you linked don't mention the Apple Watch. Hopefully, this is something that they will consider as a future enhancement.

Kudos0

Re: "An error occurred while unlocking your desktop vault" appears when tapping Approve on an Apple Watch

Indeed. Drop a post over on the product suggestion board for the add. The team should pickup on it and maybe add the OS and devices to the app listing.

Cheers 

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions

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