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Kudos0

Event ID 16 - Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON!

I performed a clean install of Windows 10 April 2018 Update (created media using the Microsoft Media Creation Tool) on a brand new WD hard drive I bought and installed Norton Security!

Initially I didn't have any issues, but after some Windows 10 updates (not sure which one[s] specifically), Windows Defender is detecting and removing threats when it should be disabled since I have Norton Security installed! I could only access threat history by clicking on the notification warning me that threats has been detected and removed and not by opening Windows Defender which is problematic!!!

I alos noticed a lot of errors in the Event Viewer with ID 16 that reads: "Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON."

It seems to me that Microsoft released an update that re-enables and reinforces Windows Defender and it clearly causes issues when other Security products are installed!
 

Labels: Windows 10

Replies

Kudos0

Re: Event ID 16 - Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON!

Hello Arthur It appears your issue is indeed a Microsoft issue vice Norton. The system updates for Defender are more than likely corrupted during their install. One reference is here and noted it happens with other third party A/V software as well. The poster on the MS forums said:

Problem solved by setting the Security Center service logon to System. Don't know why this had been changed.

On my systems the ability to change this logon in services is not available as it is already set by default and cannot be changed. Contact the MS forums and ask them for a solution since this is something Norton cannot correct.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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