• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Excluded files deleted

I am beyond annoyed by this point.

I have an .exe file which Norton keeps deleting because of its reputation. I have already tried putting it on the excluded list, but whenever I try to activate the file, Norton deletes it. It's not quarantined, it just gets rid of it entirely.

Is there any way I can manually tell it to knock this off?



Re: Excluded files deleted

If you are 100% sure the file is safe, you can follow these instructions from the Product Manual (Norton UI >  Help > Product Manual):

Turn Norton Firewall on or off

Smart Firewall monitors communications between your computer and the other computers on the Internet. It also protects your computer from common security problems. When the Smart Firewall is turned off, your computer is not protected from Internet threats and security risks.

If you need to turn Smart Firewall off, you should only turn it off for a specified duration, after which it is turned on again automatically.

Turn Norton Firewall on or off

1 In the Norton main window, click Settings.

2 In the Settings window, under Detailed Settings, click Firewall.

3 On the General Settings tab, in the Smart Firewall row, move the On/Off

switch to Off or On.

4 Click Apply.

5 If prompted, select the duration until when you want the Firewall feature to be

turned off, and click OK.

Disable or enable Norton Firewall from the Windows notification area

1 In the notification area on the taskbar, right-click the Norton icon, and then click Disable Smart Firewall or Enable Smart Firewall.

2 If prompted, select the duration until when you want the Firewall feature to be turned off, and click OK.

Hope it helps.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS

Re: Excluded files deleted

FWIW ~ https://community.norton.com/en/forums/clarification-wsreputation1-detection
Files reported as WS.Reputation.1 may not necessarily be malicious, and may be a false positive detection. Should you be uncertain as to whether a file has been reported correctly, submit the file to https://www.virustotal.com/en/to be scanned with multiple antivirus engines.

If you believe a file has been mistakenly detected by WS.Reputation.1, you can submit a dispute at https://submit.symantec.com/false_positive/.

For information > from Norton pop-up > More Details > Copy to Clipboard and/or from Norton history > More Options > Copy to Clipboard > paste here.

This thread is closed from further comment. Please visit the forum to start a new thread.