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Kudos0

Expired Subscription

My trial subscription expired. I could not make the renewal information in the purchase confirmation email work, and did not ask for support until it was too late and then only with online support. I spent several online chat/help sessions and phone calls trying to relink to my "off line computer". The only solution offered is to upload all 5 GB of data again. I have a finite monthly bandwidth and my ISP charges $15/GB for overage. I want to be able to relink and resume my incremental backup to the original data uploaded.

Replies

Kudos0

Re: Expired Subscription

My trial subscription expired. I could not make the renewal information in the purchase confirmation email work, and did not ask for support until it was too late and then only with online support. I spent several online chat/help sessions and phone calls trying to relink to my "off line computer". The only solution offered is to upload all 5 GB of data again. I have a finite monthly bandwidth and my ISP charges $15/GB for overage. I want to be able to relink and resume my incremental backup to the original data uploaded.

Kudos0

Re: Expired Subscription

Hello Fred,

Can you please provide the following info?

    • Is the computer marked as offline still actively online with no changes to it besides the subscription expiry?
    • Was the Norton Online Backup client removed from that computer (If no do not remove it)?
    • If you answered Yes to the first and No to the second, is that computer always showing offline or does it come back online for a short while?
    • What operating system is this running on?

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