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Kudos0

Exterior Hard Drive back up

My computer backs up every night to an exterior hard drive.  I never had a problem until I left for vacation for one week.  I closed down the computer.  When I returned Norton needed for me to run the back up but only 3% was completed.  It said that I have 2.98 MB free of 298GB.  I delete tons of stuff I did not need on both the C drive and E drive.  It still will not back up.  My question is:  Should I delete everything on the exterior hard drive and start from scratch.

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Kudos0

Re: Exterior Hard Drive back up

Hi dblackshaw,

I apologize for not replying sooner.  There were some recent updates to Norton products which have occurred while you were away.

I would run Live Update and restart the computer.  Make sure your Norton product is at the current version (22.5.4.24).

Once the product is up to date, try manually running the backup again.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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