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Extra storage space puchased and online back up now fails
After 1 year of succesful online back up usage, I've just paid to increase the storage space from 25GB to 75GB and the back up will not work: Error A2277. Having incrementally backed up (added different file types in Settings) I think their may be an error in pictures. But why? This was not a problem until I bought the extra storage space. Now I can't back up and when I phone the helpline I'm placed on never ending hold. Can somebody help this longstanding norton customer?