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Kudos0

Extreme Page Faults by Norton

Hi so I've had Norton's installed for years and renewed license a few days ago.  PC has suddenly become sluggish and when I check task mgr I see massive resources being consumed by Norton while I'm actually trying to use the PC.  Surely there must be something wrong with Norton if I'm getting 330million page faults?  I have looked up definition of page fault but this quantity is extreme by measurement of any other program I have installed.  Please refer pic.

Labels: Windows XP

Replies

Kudos0

Re: Extreme Page Faults by Norton

Hello Acko. What is the total installed system memory? If you have a lot of  hard page faults and page reads this would indicate insufficient system memory. Have a look at this article from MS regarding page faults. You may also need to increase the size of your page file in settings. I always round the min value to the nearest gb then double the max value. XP may not be quite forgiving as 7 and above so play with it. Another note is Chrome having high page faults while utilizing the most memory in the screenshot you provided as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.529 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Extreme Page Faults by Norton

Hello

Norton is in Maintenance Mode now for XP and Vista. SoulAsylum would know if that has anything to do with your issue.

Have a Good Night and

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Extreme Page Faults by Norton

Hi floplot thanks for reply.  I read the article about Maintenance mode for XP prior to posting but these symptoms only became noticeable in last few days after renewing license.  I already had the latest version installed prior to that without noticing this problem.  On the same day I installed new Norton extensions in Chrome but I am having trouble with the Norton Safe not working after setting up the Safe per prompts.  I have a large existing Safe and I am unable to access from Chrome at the moment as can't find the button for it or how to trigger it.  I can still access thru Norton Security application though.  Chrome says the Norton extensions are installed.  I also remember when installing extension there was question about "collecting anonymous statistics" which I said "yes" to and I think thats exactly when the problem with all the page faults started.

Kudos0

Re: Extreme Page Faults by Norton

Hi SoulAsylum thanks for reply.  System has 3.2 GB Physical RAM but because its 32 bit only recognises 3.0GB.  It's possible your onto something with page file I will change it and see what happens.  However the page file has not been changed for a long time and this problem has only just become noticeable.  I have 3 x 1TB Hard drives + 1 x 250GB SSD and had re-configured when SSD installed so only it had page file set at "system recommended size" which worked out to 3GB but it was saying above it wanted 4.5GB so go figure that one.  The page file on HD's was set to "no page file".  I have reset them all to "system recommended size" which it now says using 12.5GB for all drives.  We will see what happens 

File Attachment: 
Kudos0

Re: Extreme Page Faults by Norton

Acko, since the SSD is not the boot drive on the system don't set a page file for any of your drives except C: Set a custom page file of 4800 and double the max and save. Make sure you reboot the system. Additionally, XP doesn't set "TRIM" on an SSD and can make a huge difference in overall system performance, here is some great info for you.

Here is how to post a screenshot to the forums as well. Makes things a lot easier for everyone involved with the thread to view.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.529 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Extreme Page Faults by Norton

Acko:

...I have a large existing Safe and I am unable to access from Chrome at the moment as can't find the button for it or how to trigger it.  I can still access thru Norton Security application though.  Chrome says the Norton extensions are installed.  I also remember when installing extension there was question about "collecting anonymous statistics" which I said "yes" to and I think thats exactly when the problem with all the page faults started.

Hi Acko:

See Sunil_GA's  Sept 2018 announcement Norton Identity Safe is now Norton Password Manager.  The new Norton Password Manager is now available as a separate extension on the Chrome Web Store at https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg?hl=en for users with the latest Norton v22.16.0 (released 12-Oct-2018) and Chrome v69.

I don't use Norton Identity Safe / Norton Password Manager (or Google Chrome) so I'm not certain about expected version numbers, but the screenshot of your Chrome extensions shows you have Norton Identity Safe v1.0.5.  According to the thread <here> that version of Norton Identity Safe dates back to Oct 2014 when Norton v22.0.1 was released. When was the last time your Norton Identity Safe was updated, and are you using Norton v22.15.1.8 (the last version for XP and Vista, released 13-Sept-2018) and an unsupported Chrome v49 browser (the last version for XP and Vista, released March 2016)?  I'd suggest disabling all your Norton extensions and see if your system performance improves.  Your poor system performance and/or high page page faults by nortonsecurity.exe might be related to the old, unsupported software like your Chrome browser and Norton Identity Safe and less to do with a lack of available RAM or the size of your page file.

SoulAsylum:
What is the total installed system memory? If you have a lot of hard page faults and page reads this would indicate insufficient system memory. Have a look at this article from MS regarding page faults. You may also need to increase the size of your page file in settings....

Just for comparison, here's what Process Explorer is displaying today for my 32-bit Vista machine (3 GB total RAM, 250 GB SATA HDD, no Norton extensions in my Firefox ESR browser) with Norton Security v22.15.1.8, sorted by Page Faults.  My machine was booted up at 6:00 AM (~ 8 hours ago) and even though the Page Faults are relatively high for the nortonsecurity.exe instance owned by the System (i.e., the instance that manages real-time protection) this process also has a relatively high amount of CPU Time consumed and I/O Reads versus other processes.

The MS TechNet blog article The Basics of Page Faults that SoulAsylum referenced notes that:

...when investigating page fault issues, it is important to understand whether the page faults are hard faults or soft faults.  The page fault counters in Performance Monitor do not distinguish between hard and soft faults...

I'm assuming that, like Sysinternals Process Monitor, my Sysinternals Process Explorer image above doesn't distinguish between a hard page fault (when the page is not located in physical memory because of insufficient RAM) versus a soft page fault (where the page is resident elsewhere in memory e.g., in the working set of another process, it is resident as the result of a prefetch operation, etc.).
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: Extreme Page Faults by Norton

From the TechNet article, this is how MS suggests determining issues with page faults.

To track paging, you should use the following counters: Memory\ Page Faults /sec, Memory\ Cache Faults /sec and Memory\ Page Reads /sec.  The first two counters track the working sets and the file system cache.  The Page Reads counter allows you to track hard page faults.  If you have a high rate of page faults combined with a high rate of page reads (which also show up in the Disk counters) then you may have an issue where you have insufficient RAM given the high rate of hard faults.

Acko can get the sysinternals suite here, then run its process explorer and compare. If he can post a screenshot it would help tremendously as well. This is how to post a screenshot into the thread Acko.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.529 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos1 Stats

Re: Extreme Page Faults by Norton

Hi guys thanks for the replies. I will need a while to digest and try all the suggestions as have a few non-pc things happening. The initial mod to the swap file seems to have made a big change to the PageFaults for the better. Sorry about the PDF. Would u believe after previously posting JPG of screendump next time I tried it refused to allow a JPG and insisted on PDF. I followed same process as suggested in link "how to post screendump" without having seen it.

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