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Kudos0

Facebook Scan Not Working

Good Morning,

Just tried to do a Facebook scan from within my NS and it doesn't work. It shows a message (After redirecting to my Facebook page) 'Your account is not currently protected by Norton Auto scan'

I tried clicking the 'Auto Scan On' button, page refreshes and still shows 'Auto Scan Off'. Attempted to activate by clicking the Norton scan app button on left side of Facebook page but still no joy.

I know Norton has had some problems in the past with Facebook page scanning so could anyone out there confirm if they are seeing the same problem as I. It was about a month ago I tried this particular scan when I first upgraded from NIS and it worked then.

Windows 7 Home Prem, Ns V.22.2.0.31 IE 11, Malwarebytes Free.

Replies

Kudos0

Re: Facebook Scan Not Working

Same problem here, on Firefox 37.0.2. I got the message you described above a few days ago in Facebook notifications.

I used to have a problem with Norton Facebook Scan but I solved it by enabling "third-party cookies: from visited" (instead of "never") from the 'Options' menu. I didn't like though that I had to allow cookies for the auto-scan to work.

Now Norton Scan won't work no matter what my settings are.

Windows 8.1 64bit

Kudos0

Re: Facebook Scan Not Working

I have the same problem. My Operating System is W7 Home Premium 64-bit, Service Pack 1.

I recently installed Norton Security 2015 Version 22.2.0.31 after previously using NIS.

Browser IE11

Malwarebytes Free and SuperAntiSpyware Free

Kudos0

Re: Facebook Scan Not Working

Same problem.  Windows 8.1   Norton 360 v21.7.0.11

Kudos0

Re: Facebook Scan Not Working

Hi all and thanks for your replies.

Looking at a few other recent threads and also on the NIS board, it has been mentioned there also and one of our trusted Guru's had indicated that Symantec are aware of this problem with the Facebook scan problem so they must be working on a fix. I only use the Facebook scan occasionally so will wait till it gets sorted.

Regards

Kudos0

Re: Facebook Scan Not Working

Same problem here.  One with windows 8.1, one with windows 7.  Both running Firefox  37.0.2 and Norton Security.

Kudos0

Re: Facebook Scan Not Working

Hello All

This has been reported to Norton on Sunday May 10.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos1 Stats

Re: Facebook Scan Not Working

Hi Everyone,

Sorry for the inconvenience. We are aware of this problem and we have reported it to the concerned team. We will update this thread once we have more info on this.

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Facebook Scan Not Working

Hello Sunil

Thank you on behalf of Facebook users for contacting the concerned team.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

I have marked 'Sunil_GA' post as accepted solution as ı feel there is nothing more to do than wait for a coming fix. (Also like to keep floplot happy and on my side ;) ). LOL

Regards

Kudos0

Re: Facebook Scan Not Working

Hello brummie

I needed that laugh :) :)

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

I did see that post Flo thanks. Have a good weekend ;)

Kudos0

Re: Facebook Scan Not Working

Hello Brummie

Thank you. You have a good weekend also. Have you seen my announcement in Tech Outpost?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

No, I will take a look thanks.

Kudos0

Re: Facebook Scan Not Working

Facebook auto-scan still not working on NIS despite he workarounds suggested.  Two weeks and counting now!

Kudos0

Re: Facebook Scan Not Working

Hello

Ask Facebook about this issue also.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

As you have suggested I have sent the following message to Facebook: 

"Norton's Auto-scan of FB pages has not been working for a couple of weeks.  Norton have been informed and so far not solved the problem.  Perhaps FB can do so?"

Kudos0

Re: Facebook Scan Not Working

Hello

I do know that Facebook and Norton have been working together to get this problem solved so Facebook needs some prodding also to get this resolved.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Facebook Scan Not Working

Just given Facebook a prod, hope this jolts them into life, especially if more people report from their site.

Kudos0

Re: Facebook Scan Not Working

Facebook AutoScan still not working weeks later !!!!  Get off your thumbs Norton and FB and solve the problem!

Kudos0

Re: Facebook Scan Not Working

Hi Juanjo99,

I don't know if you have already done so but please report the problem from within your Facebook too, the more reports the better.

Regards

Kudos0

Re: Facebook Scan Not Working

I moaned at FB on 22 May (see above)- but it has had no effect on either FB or Norton!  :-((

Kudos0

Re: Facebook Scan Not Working

It would appear a solution will NOT be quickly had to address this issue.

Kudos0

Re: Facebook Scan Not Working

Hi, MuskiesFan4Ever. Given that Symantec is concentrating on making all versions compatible with Windows 10, it's likely not a high priority, atm.

Windows 10 Home X 64
Kudos0

Re: Facebook Scan Not Working

Face book not working for at least 3 weeks. Now trouble with power eraser. How can you trust Norton when they cant keep or fix their own stuff. Cant wait to see what happens when windows 10 comes out.  

Kudos0

Re: Facebook Scan Not Working

Had two messages from FB stating they are working on it :(

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