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Kudos0

False Positive?

Installed an older version of stand-alone NIS on a couple PC's (a while ago), where Windows Defender is used as AV program. Received a message on all PC's, advising me that a trojan was found and quarantined.

The address was:

C:\Program Files (x86)\Norton Identity Safe\NortonData\2014.7.11.42\Definitions\WebProtectionDefs\20180416.301\Identifiers.xrr

Was this a false positive?

Replies

Kudos0

Re: False Positive?

Hello vienna10 Did you install an older stand alone identity safe or a full Norton product? If the latter is the case the older version MAY NOT be disabling certain functions within windows defender. Please clarify for us.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: False Positive?

Norton Security has turn into a pile of steamy crap for me, i have had to reload it 4 times in 3 months and it keeps telling me to finnish setting up account when i aready have done that

Kudos0

Re: False Positive?

Sorry hearing that. First off what OS are you using? What Norton product are you installing, name and version? We still need to know whether you are using an older stand along identity safe program OR a full Norton product. Something is conflicting or not compatible.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: False Positive?

Since the installs differ on each PC, but the message was the same on each and the same day, I'll just list one install

Windows 10 Pro, Version 1803, OS Build 17133

Windows Defender

NIS stand-alone Version 2014.7.11.42

I believe the Norton defs. are updated daily, as the subdirectory under "WebProtectionDefs" changes, with the current one being "20180419.303"  

Kudos0

Re: False Positive?

have used Norton in business and private for many years and always been happy with it. Unfortunately, there have been a few issues that have irritated me to the point where I found it better to be without it.....

Kudos0

Re: False Positive?

This install of yours "Windows 10 Pro, Version 1803, OS Build 17133" is a Windows Insider preview build and the NIS stand-alone Version 2014.7.11.42 is quite old. This link shows the version of IDS is not offered for Windows any longer. An old program coupled with an insider build of Windows 10 in my view are the mitigating issues. My recommendation is to remove the old IDS and install a full version of Norton or another A/V product.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: False Positive?

Have been waiting for the mention of Insiders. Firstly, had already exited Insiders, secondly, we are one week away from the next major update, which will most likely be 17134. The testing for this update must surely have been done.

Installed the older version as there were too many problems with the current one. Had reported some of the problems, such as fields left empty, or filling incorrectly 6 months ago, but nothing has been fixed since. It was a great program once, but a mess now

Kudos1 Stats

Re: False Positive?

SoulAsylum:

...the NIS stand-alone Version 2014.7.11.42 is quite old. This link shows the version of IDS is not offered for Windows any longer. An old program coupled with an insider build of Windows 10 in my view are the mitigating issues

Hi vienna10:

Further to SoulAsylum's comment, also see Norton's June 2017 official announcement at Standalone Version of Norton Identity Safe (2014) No Longer Available in the Norton Toolbar / Norton Identity Safe board.

What is your default browser?  There was a complete redesign of the Norton browser extensions (Norton Identity Safe, Norton Safe Web and Norton Safe Search) in recent months, and Norton Identity Safe (IDS) is now available to the general public as a free web-based browser extension for Firefox, Chrome and Microsoft Edge (see links below).  I don't use Norton Identity Safe so I can't provide any feedback on how well these new web-based extensions are working but I believe IE11 is the only major browser that still has Norton Identity Safe built in to the old-stye Norton Security Toolbar that requires the purchase of a Norton security product.

Firefox:   https://addons.mozilla.org/en-US/firefox/addon/norton-identity-safe/
Chrome: https://chrome.google.com/webstore/detail/norton-identity-safe/admmjipmmciaobhojoghlmleefbicajg
Edge:     https://www.microsoft.com/en-us/store/p/norton-identity-safe/9ntwhg6bplj6
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.7.3 * NS Premium v22.14.0.54 * MB Free v3.4.5 

Kudos0

Re: False Positive?

Vienna, insider builds DO matter when running with production software. I've been an insider with MS W10 since its inception, I speak from knowledge. As far as build 17134 being the new release candidate for RTM, here is some fresh news on that subject. That build ALSO has a bug stopping it from being the candidate for release. Again my suggestion is moving forward with another product which supports IDS, either Norton or another reputable company. OR as lmacri posted there are extension for other browsers. I personally run NSBU and don't have any issues at the present time.  

https://www.neowin.net/news/another-windows-10-bug-in-build-17134-may-again-delay-the-april-2018-update

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: False Positive?

thanks for the info, but I'm well aware of all changes.

My original problem has resolved itself after after the updated Microsoft Defender Definitions.

The workaround for me is to use Windows IE for any logins and Chrome for everything else. This works well and once it stops, I may revert back to Norton Antivirus.

Besides all that, most of my PC's are in Microsoft Insider builds, so Norton is out of the question anyway.

Thank you all for trying to help

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