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Kudos0

False Positive?

My father has started getting messages from users that the website I designed for him several years ago is suddenly being blocked by Norton Safe Web: https://safeweb.norton.com/report/show_mobile?name=commemoration.info

It says it's a dangerous site, but there's no listed reason or report available. It's using HTTPS, I was unable to find any malicous files when performing a web scan, and I manually reviewed the actual files and there is nothing suspicous, and no files with recent creation or modification dates (within past 3 months).

I tried doing the "re-evaluate as site owner" thing, and it's been stuck in that process for several days now. My father's site is small and personal, but his friends and work connections are now scared to visit this site. Please resolve this ASAP or at least let us know what is wrong.

Replies

Accepted Solution
Kudos0

Re: False Positive?

Safe Web moved to the new URL submission portal for Norton Safe Web URL submissions.
Safe Web portal - https://safeweb.norton.com/ 
Safe Web URL submission portal - https://submit.norton.com/?type=URL

My understanding is that the website ownership verification process is under review. 
Website ownership verification is not needed...at this time...for website rating review. 

Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL


Note: Out of an abundance of caution and in adherence with guidance provided by local authorities, NortonLifeLock has minimized the number of support agents in our offices at any one time to guard against COVID-19 concerns.

Kudos0

Re: False Positive?

Kudos0

Re: False Positive?

Thanks,

I'll try that submit.norton.com link now, but the "click here to submit a dispute" button on the Safe Web Report just takes me to the page I already completed several days ago that seems to be stuck in progress

Kudos0

Re: False Positive?

NortonLifeLock Community is primarily user to user support -

 but the "click here to submit a dispute" button on the Safe Web Report just takes me to the page I already completed several days ago that seems to be stuck in progress

Yes, Community hopes Safe Web pages will be reviewed, asap -

Safe Web moved to the new URL submission portal for Norton Safe Web URL submissions.
Safe Web portal - https://safeweb.norton.com/ 
Safe Web URL submission portal - https://submit.norton.com/?type=URL

My understanding is that the website ownership verification process is under review. 
Website ownership verification is not needed...at this time...for website rating review. 

Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL


Note: Out of an abundance of caution and in adherence with guidance provided by local authorities, NortonLifeLock has minimized the number of support agents in our offices at any one time to guard against COVID-19 concerns.

Kudos0

Re: False Positive?

Report a suspected incorrect detection to NortonLifeLock
This document instructs on how to report a false positive or a false negative to NortonLifeLock through the online submission form.

https://support.norton.com/sp/en/us/home/current/solutions/v126152382 

Kudos0

Re: False Positive?

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