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Kudos0

False positive Fixed website

Hi Guys,

Please help, how do I get our website re analyzed to be a clean website again.

I thought it was already done, but some people are still being blocked on Norton's Australia Mobile and PC app.

www kozplumbing.com.au

Can anyone help with why we keep having this issue?

Thanks

Natalie

Labels: Virus Scan

Replies

Kudos0

Re: False positive Fixed website

https://safeweb.norton.com/report/show?url=kozplumbing.com.au

I thought it was already done, but some people are still being blocked on Norton's Australia Mobile and PC app.

Maybe, @floplot can help.

Kudos0

Re: False positive Fixed website

Hello STEPHEN

I am using the latest version and Chrome blocked the site in Google and at the actual web address also. One reason might be because you do not show https:// in your web address.  Chrome requires and I think that Firefox does also. It said something about connection was reset. I don't know if that was the reason for the blockage or not. Norton doesn't seem to be blocking your website. It is still Green OK in your Norton Safe Web report and Google listed your site with a Green OK also.

I'm new with Win 10 also, so it could be me. This computer is about 5 weeks old, but I haven't had this problem with any other site so far.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positive Fixed website

kozplumbing.com.au resolves to https://www.kozplumbing.com.au/ for me on Chrome and Firefox. YMMV

Kudos0

Re: False positive Fixed website

Hello bjm

I was referring if I clicked on the link showing up in Google, I  was and  am blocked.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positive Fixed website

So, you're reporting that Google Safe Browsing blocks kozplumbing.com.au/?https://transparencyreport.google.com/safe-browsing/search?url=https://www.kozplumbing.com.au/=en

OR maybe you're reporting WebPulse blocks kozplumbing.com.au/?
https://sitereview.bluecoat.com/#/lookup-result/kozplumbing.com.au

Kudos0

Re: False positive Fixed website

Hello bjm

Chrome blocks that site, so when I click on the website in that first listing where it shows the actual website. For example in your screenshot, there is a listing for K-Oz Plumbing. Below that line, there is Stephen's website.. I click on that listing and I am blocked.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positive Fixed website

Submitted URL:  http://kozplumbing.com.au/

Suggested category:  Business/Economy

Your comments:  Safe Web reports http://kozplumbing.com.au/ is Safe

Reviewed:  July 31, 2019 7:04:39 AM UTC

Based on your recommendation and after careful evaluation of the Web content submitted, a Web Content Analyst has recategorized this URL as Business/Economy.

Thank you, 
Symantec WebFilter 
Kudos0

Re: False positive Fixed website

Thank you , does anyone know someone who can tell me exactlywhat is causing the issues ?

Kudos0

Re: False positive Fixed website

Hello bjm

Thanks once again. You checking with BlueCoat solved the issue for me. I can now get to the website. BlueCoat is a part of Symantec now for those of you who do not know. Perhaps your customers have the Norton Core and were blocked by that until bjm had the site cleared by bluecoat.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positive Fixed website

So is the website it ok now, you are not being blocked ??

Kudos0

Re: False positive Fixed website

Hello Stephen

I can now connect to your site, but I am in the USA.  I was blocked when you first posted your thread.                                                   

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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