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Kudos0

False Positive on Legitimate Website- please unblock

Via testing, I've identified that the Norton Toolbar is blocking video content from playing on the domain skillport.com, (along with several related subdomains that launch from that site when accessing courseware).    

I'm running fully patched/updated Win10Pro/Chrome; I was able to isolate the problem to the Norton toolbar (when the Norton Security Toolbar was disabled, the content would launch; when the Security Toolbar is enabled, the content will not play).  

The Skillport portal is part of Skillsoft, and they offer online books and video based IT/Security training content.  I'm able to access the skillport webpage successfully, but the Norton Toolbar blocks content from playing on any of the courseware launched from the interface.    

Also, if you place an option for users to whitelist specific sites, this would reduce the workload on Norton.  I was not able to find any whitelist option in the toolbar.  For example, I also use adblock extensions but I can whitelist specific sites in these browser extensions.  

Thank you,

Replies

Kudos0

Re: False Positive on Legitimate Website- please unblock

Update- I just tested this on Firefox (current version).  The Norton Security Toolbar does not affect the skillport.com site on Firefox; Chrome is affected.  

Kudos0

Re: False Positive on Legitimate Website- please unblock

Hello RandomlyGenerat...

Welcome to the Norton Community Forum

Chrome uses extensions. Do you have the latest Chrome Extension for Norton? Please see this link.

 https://community.norton.com/en/blogs/product-update-announcements

Clear out Chrome history caches. Have you tried disabling the toolbar while doing the coursework or putting on Silent Mode in Norton Settings?

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False Positive on Legitimate Website- please unblock

Thank you for the response; as per my original post, I am running the latest Norton Security Toolbar; the site works when I disable the Norton Toolbar.  The site does not work with the Norton Toolbar enabled.  The Skillsoft/Skillport is legitimate.  

I'd recommend two possible options: the best is having a user option in the Norton Security Toolbar to whitelist specific sites; or to ensure that the Norton Toolbar does not interfere with the skillport.com site.  Overall workload would be less on Norton if they add a whitelist type feature instead of handling site requests on a case by case basis.    

Best regards,

Kudos0

Re: False Positive on Legitimate Website- please unblock

Hello

I will see if the Safe Web Team can help you.

Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EDT

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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