• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

A Fiasco upgrading to Windows 10 today 07-30-15

I consider myself somewhat techy so I was ready for the Free Windows 10 upgrade courtesy of Microsoft. I knew I was going to have some issues with some of my existing apps so I was ready to tackle them. However, I never image in my wildest dreams it was going to turn out to be a nightmare. After trying practically all day to make it work, I have giving up. First the system went into a crawl. So slow booting, then to open the start menu and Internet and apps that it was unbearable to sit and watch. Internet Security by Norton immediately recognize that I needed the Windows 10 version because the Windows 7 version was incompatible. I follow the link to download and install it. It downloaded very slow but it did. However when the installation begin about halfway, I got a message saying the Application stop responding. Then gave me some error that directed me back to Norton to reinstall it. The same happen. So I decided to ask support for assistance. The support technician went into my PC and remotely tried to install it. When he saw it was installing suddenly he left the Chat room. Guess what it stop again during the installation. Does anyone have this issue with Internet Security for Windows 10?.

Labels: Windows 10

Replies

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Hello Elbully

Welcome to the Norton Community Forum

Sorry about all your issues today. Perhaps this will help you. Please try this link to install windows 10

If you are having problems installing Windows 10, please try using this article.

http://time.com/3970922/microsoft-windows-10-upgrade/

I hope it will be of some use to you.

You will need NIS 22.5.2.15. for windows 10. However, I am not sure if you mean Norton Security 22.5.2.15.  NIS is for 3 computers. NS is for 5 devices. I think this KB will help you with your Norton product installation.

https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600EN_EndUserProfile_en_us

Good Luck

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

I apologize if I'm misunderstanding the situation; are you saying that the slowness is from your Norton product? Or just the Windows 10 update? If it is Norton that you think is causing the slowness, what leads you to that conclusion? Can you help quantify the slowness - how much longer (min, seconds) does it take to perform specific actions? Which Norton product and version do you have installed? As Floplot states, version 22.5.2.15 is the most recent version, and compatible with Windows 10. That might help with any issues you have regarding your Norton product. Thanks.
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Hello Tony;

Thank you for your reply and suggestion. I will post in the knowledge base this article I am replying to you. I probably did not explain it correctly as I was so frustrating with the re-installation of Norton internet Security.

Scenario 1.

The version I had of NIS was 21.7.0.11 prior to upgrading to Windows 10 from Windows 7.

After login in and entering my password as soon as the Start menu appears showing all my tiles arrange the way I had them configure.  Norton Internet Security immediately give me the following message “Application compatibility message” It asked me to uninstall “ IOLO System Mechanic” or” Skip and continue”. Since I use the other product to do more like tuning my system and not the Antivirus feature, I use it quite a lot and it works for me. I let Norton Internet Security protect me from Malware Virus and protect me from malicious Internet website sites etc.

I skip and continue to another screen from Norton Internet Security regarding accepting the Norton licensing agreement which I do “Accept”. Then immediately start downloading the new upgraded version 22.5.2.15. Windows 10 has many issues one of them is that all apps are running slow like at a snail pace. So after several minutes the download is completed. Right away start the installation very slow again. After more than 5 minutes or half way it gets hung up.  I get the following message “Norton Internet Security is not responding” The choices are “close the program “or “wait for the program to respond” . Obviously it never does, so I have to close the installation. I have done this twice with the same results.

Scenario 2.

This happened twice earlier yesterday and today. Just like scenario 1 one regarding compatibility message and accepting Norton licensing agreement while the installation is taking place I received an error message. I cannot remember it but something about unable or fail installation. It asks me to click on "Retry" “installing it which I did. It goes through the download process again and begins installation. The I get the same message for me to try it again. So you go around and around and never get out of that loop. I did not write it down the first and most critical error but it did have some number associated with it.

Tonight a day after using Windows 10 I still cannot get install Norton Internet Security? One of the support specialists tried to do it remotely but left the chat room as soon as he saw beginning the installing process that never finish. I wonder if Norton has someone that can figure this problem and help me. In 17 days my product expires and I am having doubts that they really got an upgrade for Windows 10.

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Hello; I thank you for the reply. Maybe I did not explained correctly the problem I am having but is not related to installing Windows 10. I am now familiar with it on my second day. I went to the Windows 10 help desk and read the issues everyone is having. They are working on resolving them like slow booting , restart process. Extremely slow to open any apps including Ms Word. Edge is very slow and many more issues with existing apps not working etc. They are getting plenty of feed back and I am sure they will release a newer version. My problem is been unable to re-Install Norton Internet Security. I have tried more than 4 times without a success. As I explained above to Tony it gets hung up during the installation about more than half way. It tells me that Norton Internet Security is not responding and need to Close the program. I do not know if the problem is related to Windows been very slow where the download and installation takes over 5 minutes that the system quits during the installation. I do not know if this is happening to me or others have the same issue. In either case I have not been able to get Norton Internet Security Re-Install with the Windows 10 upgraded version. thank you again.

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Hello ElbullyIT

One problem is probably System Mechanic. It has a live time part to it which is going to interfere with Norton products. I haven't seen the skip or continue message before. I would suggest that you install first NIS and then try installing NIS. Please try clicking on the Banner above and see if there is any information in Tony's Blog which may help you. His Blog is in 2 parts, so please read both parts.

If it doesn't help, please come back and let him know. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

So You think You had problems?? LOL

Windows 10 Upgrade made by PC TOTALLY USELESS, unbootable, and irreparable. A four month old $1,400, fast gaming rig that had been running perfectly destroyed by Microsoft Incompetence.

Like so many others, my upgrade install got stuck and was taking forever. After staring at a totally black screen for over four hours I gave up and shut down and rebooted. Game Over. Unlike most others who did this, my OS did not revert to 8.1. I should have just left it  running and gone to sleep. There are several reports of the Upgrade taking as long as nine hours. [There is a Reddit Thread, and several other forums including Microsoft  if you are interested in how widespread the upgrade sticking issue was.]

[Believe me - I tried EVERYTHING to fix it. NADA. I  could go on for pages explaining my attempts via recovery,BIOS,etc., but I won't. My theory is that it partially installed W 10 but wiped out my drivers before it could install new ones. The upgrade started showing a totally black screen just as it was starting to install drivers. Trying reset or refresh required a Windows 10 installation disc (evidently the recovery partition had not been installed. I even tried reinstalling W 8.1 from my retail disc set but my dvd would not function. My only hope of saving that PC is getting an external DVD that comes with it's own driver installation disc, but that Installation set was used on a PC that had a hard drive failure, among other things and I no longer have it. (I'm not sure if W 8.1 auto de-registers when you install it in another PC or if you need to de-register on the machine it was first installed on. Also I have forgotten my Microsoft password and my security code was stored on that PC and external HDD. All my data and everything had been backed up to two duplicate external HDDs,so at least I didn't lose all that. I use two external HDDs beacause a year or s ago a seven month-old IOMEGA external HDD totally failed.)]

Luckily I had recently acquired a Kindle Fire and was able to buy a new PC from Amazon, and have it shipped overnight. I am handicapped and rely extensively on my PC for survival.  I swore a million times that I would never again try to upgrade to W 10. But, I was not overly impressed by how my new PC was working. For example, iTunes would not play and installing several security products did not turn off Windows Defender.I was able to stop real-time scanning but Action Center said it was still on, which troubled me. Other than that it's a nice mid-level gaming rig. So I said WTF, and Upgraded my new PC to W 10. The upgrade was successful and took less than an hour :-)

I made a USB Recovery drive-the first thing I did on the new PC. Will that 8.1 Recovery Drive work on Windows 10 to restore Windows 8.1? I copied the Recovery Partition on to it. I do not have another USB drive to make a W10 recovery drive, and won't be able to get one for a few days. I'm afraid to risk making a W 10 recovery USB atm. Is it advisable to make a new W10 recovery USB and wipe out the 8.1 recovery? I would have no issues recovering to 8.1 and upgrade again, so I guess the issue for me is whether a W 8.1 Recovery Drive will work in W 10 to restore W 8.1.

Also because of the inability to totally shut down Windows Defender, I installed a security program that can work along a second real time program. I discovered this AM from reading it's forum that it's firewall is not yet compatible with W 10 OMG. (Bing has now hijacked my default search engine in FireFox-probably cuz of that. Can't get rid of it via FF Options. LOL.  Is NS causing any major issues with W 10?

Does anyone know Bill Gates address so I can send him a bill for my new PC?

So there sits Bill Gates with his umpteen billion dollars and this handicapped, forced early-retired fixed-income guy is out $1,450 cuz of Microsoft.

President John F Kennedy was right: "Life is unfair." ** But you don't have to be a genius or a President to know that. You only need to be an aware human being :-)

(Not knocking Bill Gates-he is an awesome philanthropist - just wish he'd throw $1,400 in my direction :-)

Sorry for the semi-rant.

**J.F.K. Press Conference, March 21, 1962.

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

I'm on my 5th new Windows 10 ID and it happened again. I tried the removal of my Norton then a re-install. So far the problem has cleared itself and I have my Windows 10 menu back. We'll see what happens down the road.

Kudos1 Stats

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Too late for most of you but anyone not yet upgraded to Windows 10 might usefully wait a few weeks more -- aren't they supposed to be issuing the first major update to Windows 10 next month, the equivalent of a Service Pack, so maybe the installer will be upgraded too and so it can be a single operation and not install and then a major upgrade?

I thought they have said that installation will be simpler and no jumping around to establish your bone fides -- you just use your valid current KEY to activate like installing Windows 7 and earlier ......

I'm hold back at present even on my testbed.

Hugh
Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Update: One day later the Windows 10 Critical Error (no menu) came back. Tried the removal and reinstall of Norton again. This time the windows problem did not go away.

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Update 2: What happens to me (version 22.5.2.15 - supposedly win10 compatible) is if I uninstall then re-install Norton the problem will clear after a few minutes. However, if I turn the machine off and restart, the problem will come back at a random time. I can find nowhere that I can download and try the new version to see if it works. This does not encourage someone to renew their subscription.

Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

 However, if I turn the machine off and restart, the problem will come back at a random time.

That would be consistent with hybrid (fast boot) starting which is bypassed if you click on Restart.

The hybrid start uses a saved image for part of the startup and if that were "corrupted" or "contaminated" from before it might still be so ....

Just a thought.

You can turn off the hybrid start/fast boot possibly under Power Options. Certainly if you disable Hibernate function that automatically disables Fast boot at least in recent versions of Windows.

Hugh
Kudos0

Re: A Fiasco upgrading to Windows 10 today 07-30-15

Hello wwoods132

The latest version is 22.5.4.24. There is now a new Norton Remove and Reinstall Tool. It sounds like using that tool is not getting the job done. After you get your Norton program back, have you been running Live Update until you have all the updates. You may have to reboot and run Live Update a few more times until it says there are n o more updates. Then check Help>About and see what version you are on. The current version has fixed a few issues like the problem with iPods not working with iTunes.

Also as Hugh says, you should use restart. If you want to shut down the computer for the night, then I would suggest disabling Fast Startup.

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.