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Kudos0

File Insight problem

I have had to reinstall windows 10 due to an update that messed the system up. Since refreshing, my PC has been doing some strange things, one of which is playing games with file insight. When installing software such as iTunes, file insight keeps popping up with a "needs attention" message and says that the iTunes.exe is a rare file. However, when the program is installed, the message turns green. I have never noticed this before and am convinced that it's due to some sort of software conflict somewhere. Please could someone help with this issue.

Replies

Kudos0

Re: File Insight problem

Hello jimmie1978 Add the file/program to your exclusion list, under "items to exclude from scans". IF the files are trust worthy and known to be safe.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: File Insight problem

@jimmy, Was Norton installed when you refreshed, or did you uninstall and reinstall after the refresh? If it was installed, corruption may be possible and simply uninstalling and re-installing will more then likely correct the issue. White listing things instead of getting to the heart of the matter, is not a solution, if there is an issue from the refresh, because if there was damage that occurred during it, you will end up doing this often for applications that should already be trusted/known, and or may experience other issues as you go.
Kudos0

Re: File Insight problem

The issue he has is with "insight" illumination. A new version of programs such as iTunes which have not had a full system insight scan will always prompt for attention. IF the user knows these programs are safe and have used them before excluding them will remove the nuisance. Further one can run an insight scan which will also tell the system what files are trusted and should not further be scanned continuously. Respectively, removal and reinstallation will be the last solution :-)

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: File Insight problem

SoulAsylum:

The issue he has is with "insight" illumination. A new version of programs such as iTunes which have not had a full system insight scan will always prompt for attention. IF the user knows these programs are safe and have used them before excluding them will remove the nuisance. Further one can run an insight scan which will also tell the system what files are trusted and should not further be scanned continuously. Respectively, removal and reinstallation will be the last solution :-)

I was aware with what module he was implying. I looked at what he stated.

Removal and re-installation on a system that has been refreshed due to already present issues from a corruption caused by windows updates is fully recommended, any possible future events then are curbed. To be quite honest, i have seen many refreshes make things worse and normally advice clean installs of the OS as well as the Product, but not knowing the extent of the users knowledge and experience and or willingness to do so, recommended the removal and re-installation of the product. If the user had not seen issues as such before and did so after the refresh, looking a little deeper into the query is warranted over a band-aid fix.

I am thorough on how i approach security and OS corruption, if not fixed correctly, can lead to exploitable circumstances, so no disrespect meant here. Itunes is a well known and used product, it is not a 3rd party app rarely used by others. It should not have been flagged even if the file was only a week old "new release". 

Kudos0

Re: File Insight problem

Gents, suggestions have been made. Its now up to the originator to apply them then lets see what the results are. :-)

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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