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File restore failure- restore in progress - server preparing restore
I am trying to restore my files to my new laptop and after the successful first lot, the rest simply remain at restore in progress - server preparing restore. I have spoken to the callcentre support (Removed), and they cancelled the requests i had made and we tried to download just one small file (a spreadsheet). after waiting 5 days, they are still telling me they have to wait for this request to complete and they dont know how long it will take. I cannot believe this has taken so long (14 days in total now) and my business relies on these files and I just can't believe no-one can help me further at Norton. Please can someone help it's costing me endless time and money.