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Kudos0

Firefox 10 - identity safe / toolbar gone

Hi, I've just updated my Firefox  (10.0.2) and Norton 360 (6.0.1.2) on a WIN7 machine recently and since have lost all my login data and Norton Toolbar.

I've run live update multiple times and have not seen Norton Toolbar Compatibility Update appear. Rebooted and restarted Firefox multiple times, nothing working. And of course have checked my add-ons and the toolbar does not show up in the list.

When I try to re-configure identity safe it detects that I am logged in and tells me to logout to create a new profile ... again, this seems to do nothing to help.

Help!

Replies

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi, I've just updated my Firefox  (10.0.2) and Norton 360 (6.0.1.2) on a WIN7 machine recently and since have lost all my login data and Norton Toolbar.

I've run live update multiple times and have not seen Norton Toolbar Compatibility Update appear. Rebooted and restarted Firefox multiple times, nothing working. And of course have checked my add-ons and the toolbar does not show up in the list.

When I try to re-configure identity safe it detects that I am logged in and tells me to logout to create a new profile ... again, this seems to do nothing to help.

Help!

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi Ghandy,

Welcome to Norton Community,

Could you check the CoFFplgn.dll version from Engine folder C:\Program Files\Norton 360\Engine\6.0.1.2

If the version is 2012.6.0.1,  It means that, FF10 Patch is applied into your system.

Could you Uninstall and reinstall FF10 then check the issue again?

Let us know how it goes?

Thanks,

Senthil

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi

Can confirm the CoFFplgn.dll version is 2012.6.0.1

Uninstalled  and reinstalled - no difference - still showing as logged into identitiy safe, no toolbar, nothing in add-ons

Cheers

Ghandy

Accepted Solution
Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Sorry for the issue you are facing.

Can you try following options:

Option1:

In following location,  we will have install.rdf file, Open this file in Notepad and check Min version 3.6 and max version 10.*

If you have max version is 9, then change it to 10.* and check this issue again?

<em:minVersion>3.6</em:minVersion>
        <em:maxVersion>10.*</em:maxVersion>

Location for  install.rdf file C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

Option2:

If Norton toolbar is not listed FF->tools->Addons->Extension, We need to make sure the entries in  Extensions.ini file are correct or not.

Check this  N360 folder name under C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}

 E.g N360_6.0.1.2 

And add these(mentioned below) in Extensions.ini  entries (if it is not there ), with Exact Product version N360_6.0.1.2  which you have seen above 


ExtensionDirs]

Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\IPSFFPlgn

Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox

Extensions.ini file present in this location,  %appdata%\Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file

Restart the system and check Norton Toolbar is listed or not.

Thanks,

Senthil

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Problem solved and everything is working fine now.

Thanks very much for helping me with this, I would have looked for a long long time for that solution!

Cheers!

Ghandy

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi Ghandy,

You are most welcome. Glad to know that your problem is solved

Thanks,

Senthil

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

I am having the same issue, but when I check I have version 4.1.0.32.  What can I do about this?

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi Choyng,

Welcome to Norton Community,

I think you are using N360 V4, We have released FF10 patch support for N360 V5.2.0.13 and N360 V6.0.1.2, In order to get that FF10 patch, please use Norton remove and Reinstall Tool to install latest N360 V6.0.1.2 and run live update until it "shows no more updates required", then Restart your system whenever it requires.

Norton Removal tool link: www.norton.com/nrnr and follow the instructions which are mentioned there.

Before using the tool  take a backup of Identity safe data

Export Idsafe data to .NPM format ( Go to NIS main UI->Settings->Identity Protection->Log into identity safe->Backup Identitysafe data)

Import your Identity Safe data (Go to NIS main UI->Settings->Identity Protection->Log into identity safe->Import data) using .NPM file which you have taken while export

Note: You can upgrade to N360 V6 with free of cost until you have valid subscription.

Let us know how it goes?

Thanks,

Senthil

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Thanks so much!  That worked for me! 

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Hi Choyng,

Great.   Thanks for the update.

Thanks,

Senthil

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

I've also "lost" the Norton toolbar, but, on a PC using latest XP, when updated to Firefox 11.

My version of Norton is supplied via Comcast (Version:  5.2.0.13, Media SKU:  21164128, ...Vendor Name:  Comcast).

Is there help for me (and other Comcast users)?

Thx!

Kudos0

Re: Firefox 10 - identity safe / toolbar gone


Option2:

If Norton toolbar is not listed FF->tools->Addons->Extension, We need to make sure the entries in  Extensions.ini file are correct or not.

Check this  N360 folder name under C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}

 E.g N360_6.0.1.2 

And add these(mentioned below) in Extensions.ini  entries (if it is not there ), with Exact Product version N360_6.0.1.2  which you have seen above 


ExtensionDirs]

Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\IPSFFPlgn

Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox

Extensions.ini file present in this location,  %appdata%\Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file

Restart the system and check Norton Toolbar is listed or not.


Dlls are correct versions in the correct location and the install.rdf files clearly indicate max version of 11.*.

I have executed the above procedure countless times...uninstalling N360 with the NRT and leaving no trace of FF behind thru various reg cleaners.

Each time I make the initial (e.g. post-uninstall) extensions.ini edits, FF will load the toolbar. However, neither IPS or the toolbar appear in add-ons view. I can browse and access toolbar functions. I can restart FF repeatedly and the toolbar remains...with one exception.

If I edit FF add-ons in any way, once I close the session, the extensions.ini file is amended and entries for toolbar & IPS are deleted.

It is very perplexing. I've installed a trial of latest NIS and even Comcast's NBS.  All goes well and I soon as I have all the updates, FF displays the toolbar...until I edit add-ons.

This bug occurred when I inadvertently approved install to 11. Is there some FF preference which has disabled the Norton plug-ins?

I appreciate any advice, just please don't ask me to repeat the above procedure...at least not without an additional step(s).

Insanity: doing the same thing over and over again and expecting different results. -- A.Einstein

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

Thanks i have the same problem and the max set to 9 but how can i edit this file in Notepad as it wont allow me access. I am on my own machine with Administrator level priveledges or at least i think i have.

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

I gather you're referring to install.rdf files located in the coFFPlgn & IPSFFPlgn folders in ProgramData\Norton\...\...\

To edit those, you need to change N360 Administrative Settings and disable Norton Product Tamper Protection

Kudos0

Re: Firefox 10 - identity safe / toolbar gone

I am totally lost with the discussion of file locations.....9....10..... I just don't understand!

Every time my computer updates, including Firefox, I lose my tool bar with all my log-ins. I am so frustrated. Could someone give me directions 'for dummies'?

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