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Kudos1 Stats

FIrefox 41 and Norton toolbar

Sorry to complain but is taking too long to fix this thing. Since version 38 is the same story, that's not serious for a big company.

Labels: Firefox 42

Replies

Kudos0

Re: FIrefox 41 and Norton toolbar

Hello karlitos26

Have you seen the Announcements and Blogs about Compatibility and Firefox 41? Since Mozilla makes so many updates to the browser and changed the way the updates are made caused Symantec to have to rebuild the Toolbar from the ground up. The first phase for the Toolbar should be done very soon now. Once phase 1 is pushed out, then the Team can continue work on phase 2 of the Toolbar. Mozilla decided to make the big change just at the same time that Microsoft decided to release Windows 10 earlier than was planned. All the security companies had to rush out new things for Mozilla and for Microsoft at the same time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Hi floplot.

You said "The first phase for the Toolbar should be done very soon now.". The schedule for phase 1 in the support announcement was "end of October 2015" and still shows that date. That is today. What is the new schedule? I presume I'm not going to be emailed when phase 1 is released, and as far as I am aware the installation of the Firefox extension update is not automatic. So I have to periodically check for it. When will it happen?

I do understand that Windows 10 and the Mozilla upgrades have put a strain on the finite resources, but I don't see any of the other major security providers struggling.

Kudos2 Stats

Re: FIrefox 41 and Norton toolbar

My phase 1 is to get fed up waiting and meanwhile use Internet Explorer

My phase 2 is to get fed up waiting and either abandon Norton or abandon Mozilla

My phase 3 is to abandon both

Kudos0

Re: FIrefox 41 and Norton toolbar

Never ever using IE for browsing internet regularly. In that case I would chose Chrome or Opera.

Kudos0

Re: FIrefox 41 and Norton toolbar

Hello lan-J

If you subscribe to the Announcement, you will get an email when there is a update to that Announcement. If you subscribe to all the Announcements, then you will get an email for any addition to the Announcements.

Updates do not come out on the weekends. So that means some time in Nov. I can't give you any closer date than that since a closer date hasn't even been disclosed to us.. Sorry. I believe that the Announcement said around the end of October. Usually updates start being issued on a Monday night or Tuesday. But there is no set schedule for them like Mozilla gives you a schedule, but even that isn't an exact schedule.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

This finger pointing is no fun for us consumers.

Mozilla blames Norton for sticking with "a fairly Unstable technology". See https://support.mozilla.org/en-US/kb/norton-toolbar-wont-work-firefox-ve...

...Starting with version 41, Firefox has stopped supporting an old and fairly unstable technology called "Binary XPCOM" used by a small number of add-on developers. Mozilla has encouraged developers to update their add-ons in order to stay safe and compatible with the latest versions of Firefox (see this Mozilla blog post).

Because the current Norton Toolbar uses the older technology, it is temporarily incompatible with Firefox until Norton releases a fix. Norton is planning a fix for Norton Toolbar version 22.5 (see Norton's announcement).

In the absence of fix by the end of this month as foreshadowed, is there an ETA on when Windows users can use the toolbar again with a current version of Firefox?

Regards,

Kudos0

Re: FIrefox 41 and Norton toolbar

Well, today Nov. 1, 2015 Firefox updates Norton Toolbar to 2015.5.4.10 on Firefox 40, which I was still using to easily access my Identity Safe passwords, and now I can't.  Can't easily roll back toolbar, so I will have to update Firefox now.

For Norton to take even longer to re-program the Identity Safe/Vault is again ridiculous- as mentioned, no other software companies seem to have such a big problem with this work- the length of time that Norton is taking you would think they are writing a program for a complicated mission to Mars-

This is just beyond absurd.  I don't care about sympathizing about Norton's limited resources etc., as they are charging plenty of money for a product that doesn't work as advertised.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

FWIW, I am running FF 40.0.2 and have been using NTB 2015.5.4.10 for quite awhile.  That version of FF using that version of the NTB works just fine on my 22.5.2.24 updated N 360 system.

Are you posting in multiple locations that the NTB for FF 40 was updated today because you are seeing the following?  That Last Updated changes to the current date every day.  I don't know why, but it does.  That's why I questioned it in another one of your posts.

Please look in your LiveUpdate History to see when this version of the NTB was installed. My History shows around Sept 7th as the Norton Toolbar browser add-on update./

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

The frequent beatings are beginning to make me see the light.  The Norton Identity Safe is not worth all of this madness.  For a month now I have been converting over all of my passwords to the FF password vault.  The FF password vault even works when my internet is out, allowing me to work with my network items and remembering all of those passwords too.  Who knows?  By the end of all this I might just decide that I don't need the @##%@ hassle anymore and get rid of it.  I HATE storing all of my passwords online 'somewhere over the rainbow'.  Cloud my butt.  Everyone wants a piece of my $$ and that is how they are determined to get it.  I want my passwords on my own PC -- encrypted.  Right now, I still have that, but Norton had alluded to letting that fall by the wayside.  When they do, it will be the last time I use Identity Safe.

JMHO

Kudos2 Stats

Re: FIrefox 41 and Norton toolbar

Symantec promised to have the Toolbar available by the end of October, and not one employee offered an apology about missing the date!  In terms of Identity Safe from the October 28 message they stated they have not yet started to work on it nor would they even guess about a completion date.  Either Symantec has a very limited budget for software updates for Firefox or they just don't think Firefox is worth the effort.  I am very disappointed in Symantec not keeping their customers informed about the progress and their lack of preparation in providing this update.   That said I understand their number on priority is providing outstanding computer protection (which I believe they are doing).

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Thanks Yank, stupid I know but I did not realize Firefox had a password vault. That will ease my decision to junk Norton, only 2 months left on license. The toolbar with vault has always been a problem at each Firefox update but this has been the worst. Now I only need to decide on alternative anti-virus software.

Kudos0

Re: FIrefox 41 and Norton toolbar

You are correct- my mistake in thinking the NTB Toolbar update was for today.

Kudos2 Stats

Re: FIrefox 41 and Norton toolbar

 Just my  2¢ and because I like to play devil's advocate:

PaulGo:

Symantec promised to have the Toolbar available by the end of October,

I am sorry, but I do not see that "promise" anywhere in their initial announcement.  They have suggested the end of October - but did not  promise?

and not one employee offered an apology about missing the date!  In terms of Identity Safe from the October 28 message they stated they have not yet started to work on it nor would they even guess about a completion date.

I thought they (Norton) stated it would not be finished at the same time as the 1st phase, but never said they had not started working on ID Safe.  True they never guess on a completion date - that way they can not be held to one if their testing proves the fix does not work and further work is required. 

  Either Symantec has a very limited budget for software updates for Firefox or they just don't think Firefox is worth the effort.  I am very disappointed in Symantec not keeping their customers informed about the progress and their lack of preparation in providing this update.   That said I understand their number on priority is providing outstanding computer protection (which I believe they are doing).

I have to wonder why Norton has chased the many FF updates (every 6 weeks) that caused Norton (or other AV producers) to update their extensions for FF.  Why don't the users question FF why so many updates - so frequently?  Why does FF change the requirements for the updates for their extensions?  Can't they get it right the first time? 

I have to wonder what would happen to FF if the major producers of AV would say "I'm fed up with all your requirements for extensions, provide your own AV  product. for your browser.".

I really have to wonder why a free browser is permitted to drive AV producers to bend over to suit their requirements.  Maybe I'm crazy, but Chrome was not supported for the longest time (by Norton) and there are still other browsers which are not supported by AV producers - and they are not used.  If AV producers did not give in to FF's requirements, would FF still remain viable - if users wanted to remain protected.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Symantec knew many months ago about the change in programming language yet they choose to wait. Firefox has thousands,of compatible extensions which work with version 41. I recognized that they would not have Identity Safe ready at the end of October but it seems they have not even begun working on it. I feel Symantec should be more forthcoming with their customers in explaining the reasons for the delay.
Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

The same technology used by Symantec to implement their toolbar was being exploited by the damned maleware and virus scum.  Therein lies the core of the matter.  FF had no choice to do what they did or be hacked apart by the virus sharks.  I would have thought that Symantec would be all over that like white on rice.  I am disappointed in the delayed response, lack of communication, and lack of a timely plan on the part of Symantec.  I am disappointed that no one offered a plan to migrate the passwords temporarily over to the FF vault.  I have had to do all that work myself by hand, one site at a time.  All in all, this whole scenario has been a bad experience.

JMHO

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Well, it just isn't Firefox, Chrome's Norton Toolbar and Identity Safe don't appear unless you sign out of your Google account now.

I was more than disturbed by Symantec now saying Identity Safe for Firefox update is unknown.  I paid for these features in my NAV product, and Norton is still selling the product advertising them.  For this kind of delay they must have only one programmer working part time on this if at all. 

The Identity Safe is more important to me than the rest of the toolbar, and now I too will be manually transferring my passwords one by one to Firefox's password manager.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

I started yesterday using FF password manager and found it very easy to add passwords and not taking too long. (I opened the Norton vault via IE and opened each website one by one clicking OK to add to FF password manager). It is also an opportunity to thin out the passwords no  longer used. I'm not waiting for my 'incomplete' Norton to expire and now reviewing again the alternatives.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Correction, I did not mean open via IE I meant open via favorites. (Its an age thing !!)

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Silly me.   I would have thought if Mozilla was so problematic, that someone from Norton would have picked up a 19th century invention called the telephone and talked to Mozilla.  For the sole purpose of developing a working relationship, in order to benefit Norton customers and keep stupid s**t like this from happening.   

I guess I'm too optimistic, I thought a large company like Norton would be proactive in fixing problems, before they became problems.    I guess I was wrong. 

I have to wonder, does Norton take this same reactive approach in stopping viruses???   If so, how is Norton any better than the free AV software out there???

Maybe I was also wrong about which AV software to buy?   

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Does anyone know how well protected the FF password vault is?  I use a randomly generated password to make it very hard to hack, but that would only assume that the rest of the software encrypted my passwords well enough.  I really don't know the quality of FF's password vault.  Does anyone here have any info on that?

Is there a better alternative?

Kudos0

Re: FIrefox 41 and Norton toolbar

Norton support has just told me that the patch is completed but they are waiting for Firefox approval and will issue it as soon as the approval is given (assuming it is !). In other words they still do not yet know when.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Symantec is a little bit late on releasing a patch for Firefox 41. Now FF 42.0 is available to download and there is a 64 bit version as well. Are we going to see a compatible plug-in for that too? From what I've seen, Norton won't even recognize FF 42.0 64-bit as a browser! 

Note: the instructions on how to enable the FF plug-in are outdated! https://identitysafe.norton.com/client?product=nsbackup&layouttype=ESD&year=2015 

Kudos0

Re: FIrefox 41 and Norton toolbar

Hello tzon89

Your link is not for FF. It shows Internet Explorer 11 instructions.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: FIrefox 41 and Norton toolbar

floplot: Hello tzon89 Your link is not for FF. It shows Internet Explorer 11 instructions.

maybe you opened link in IE
https://identitysafe.norton.com/client?server=1

Kudos0

Re: FIrefox 41 and Norton toolbar

Secure your Internet Explorer browser with the Norton Toolbar

That was copied from your link. I use IE 11.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: FIrefox 41 and Norton toolbar

I just upgraded to Firefox 42, so I hope that's the one we're talking about now.. lol.
Kudos0

Re: FIrefox 41 and Norton toolbar

I just got the Norton update and now Identity Safe work with Firefox 42 (32 bit). 

Kudos0

Re: FIrefox 41 and Norton toolbar

floplot:

Secure your Internet Explorer browser with the Norton Toolbar

That was copied from your link. I use IE 11.

Thanks.

Hi Flo,

FWIW, The supplied weblink is fine - The website that it directs to "senses" the browser that's being used and "adjusts" itself accordingly...

Be well,
John

Kudos0

Re: FIrefox 41 and Norton toolbar

Same here.. yay.. now just waiting on that part 2 so I can use its password manager instead of FF's.
Kudos0

Re: FIrefox 41 and Norton toolbar

Anyone else get, "Norton Identity Safe could not be verified for use in Firefox.  Proceed with caution." on the add-on page in Firefox?    BTW, I'm on FF 42 and NIS version 2015.5.6.76.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Mad Scientist: Anyone else get, "Norton Identity Safe could not be verified for use in Firefox.  Proceed with caution." on the add-on page in Firefox?    BTW, I'm on FF 42 and NIS version 2015.5.6.76.

Please review >  Firefox 41 and 42 Support for Norton Toolbar
Please review >  Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox Knowledge Base
RE: Norton Identity safe could not be verified for operation with Firefox.
Proceed with caution message: indicates new version 2015.5.6.76 signature needs to be verified by Mozilla.
Norton is working with Firefox to get the Toolbar verified soon and a separate patch will be released to address this.

Kudos0

Re: FIrefox 41 and Norton toolbar

Where do you get new version 2015.5.6.76 of Norton Toolbar and Identity Safe for Firefox?  Just updated Firefox to 42 and prior Norton Toolbar that Mozilla has disabled is there.

PaulGo said he got the Identity Safe to work with Firefox 42 but I don't know how that's possible.

Kudos0

Re: FIrefox 41 and Norton toolbar

Ron1:

Where do you get new version 2015.5.6.76 of Norton Toolbar and Identity Safe for Firefox?  Just updated Firefox to 42 and prior Norton Toolbar that Mozilla has disabled is there.

PaulGo said he got the Identity Safe to work with Firefox 42 but I don't know how that's possible.

2015.5.6.76 is delivered via LiveUpdate HOTFIX for v22.5.4 users.   If you're running v22.5.4 run LU several times until no updates and restart.  Maybe cycle Firefox a few times.  I saw option dialog to add new add-on after second cycle of Firefox.
Yeah, PaulGo is a head scratch. 

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

To get the new version 2015.5.6.76, run Live Update in Norton.  It should download and install automatically.  However you'll have to close down Firefox to apply the patch.

BTW, "Work" is subjective.  The Norton toolbar appears to be back and it has Identity Safe included, however done of the username/passwords auto-load in any of the webpages I tried.   So I would classified it as "Showing up" to work, not actually working.

Kudos2 Stats

Re: FIrefox 41 and Norton toolbar

floplot  The link I posted previously is apparently generic, it will detect your browser and display the appropriate instructions. The instructions when visiting the link from Firefox are outdated and apply to versions earlier than 29.0 (after which the interface was changed radically). 

@ Everybody    There is another minor problem with the FF add-on: If you open Identity Safe and then click on the 'settings' icon, you will notice that the FF browser is marked as 'not installed'. Maybe this is going to be fixed with a later patch. 

Finally, it would be nice if Norton designed the toolbar with the option to be displayed as a single button (such as in Chrome) instead of consuming a whole row for only two buttons. 

Kudos0

Re: FIrefox 41 and Norton toolbar

I got the toolbar to work after a live update. The toolbar also works with the 64 bit version of Firefox.

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

tzon89:

@ Everybody    There is another minor problem with the FF add-on: If you open Identity Safe and then click on the 'settings' icon, you will notice that the FF browser is marked as 'not installed'.

It's been that way for a long time.

Oddly today it works;

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

For many it seems to be a mixed bag as to whether or not the browser status reports correctly in IDSafe Settings. For whatever the reason, it's generally worked "as advertised" on my systems...

Status display with all browser NTB versions installed and enabled ...

Status display (with my current default election of keeping the) FF NTB disabled ...

Kudos0

Re: FIrefox 41 and Norton toolbar

Have you tried to see if Identity Safe actually works?

Kudos1 Stats

Re: FIrefox 41 and Norton toolbar

Ron1:

Have you tried to see if Identity Safe actually works?

It does not work in Firefox yet with the newest version of Norton Toolbar.

This link https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-42-support-norton-toolbar

discusses the limited compatibility and the future return of Identity Safe (Vault).

Windows 10 Pro 64-bit / Norton Security v.22.17.x

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