• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Firefox 44 Release Candidate - Password Problem

I tried Firefox 44 - 64 bit release candidate 2 (Jan 21) and it unfortunately erased my Firefox passwords.   I tried going back to Firefox 43 but it did not recover the passwords.  I sent Mozilla feedback about this so hopefully the release version will not have this bug.  Fortunately I had the Mozilla directory (Appdata/roaming) backed up so after I reverted back to Firefox 43 I was able to recover my passwords.  This problem happened on both my laptop and desktop.  

Labels: Firefox

Replies

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

See what can happen to beta testers. At least you were wise and had a backup.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Firefox 44 Release Candidate - Password Problem

If you want to follow this on Bugzilla the link is shown below. The only work around (for me) to get my passwords into Firefox 44 was before the upgrade save the logins.json file and after the upgrade to Firefox 44 restore the logins.json file to the Mozilla Preferences directory in Appdata roaming.

https://bugzilla.mozilla.org/show_bug.cgi?id=1242176

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

This method should also allow a Firefox user to backup and restore passwords - it is an add-on for Firefox:

https://addons.mozilla.org/en-US/firefox/addon/password-exporter/

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Firefox 44 final is now out. 

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

I tried the final version (same as RC3) and I had the same password problem.   So far I have not read of others having this password problem, so it may be unique to my profile which I have been using from Firefox version 1. 

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Hello Paul

How about trying to reinstalling your profile for Firefox? Maybe that will help.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

I could create a new profile and use the add on extension "Password Exporter" to save and recover my passwords but it appears putting the logins.json file back in after the upgrade worked since I didn't have any problem going from RC2 to the final release of Firefox 44. 

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

When you use beta software, there can always be remnants of the beta code left behind if you just overinstall the released version. If you want to test betas, you should be using imaging software to backup your system before testing, then restore before installing the released version. Even uninstall and reinstall of the software can leave data behind.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

win764bit, ns22.5, ff44.0      been using firefox password mgr for several sites(no banking, etc)  everything was working good. updated to ff44.0   now the popup window for entering the master password does not appear making ff pw mgr unusable..i entered feedback of problem to ff. thanks

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

This bug has now been confirmed by Mozilla.  They have been receiving reports of other Firefox 44 users loosing their passwords. 

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Same problem here. It is the first time this issue happened updating FF. I solved restoring the old logins.json file (I saved the old profile) in the Users>your name>AppData>Roaming>Mozilla>Firefox>Profiles>xxxxxx.default directory. It is a Mozilla bug and not a Norton problem.

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Hi, did yesterday in the evening the upgrade and was really surprised when in the morning now more passwords were found. @PaulGo is the workaround with copying the logins.json working also with Firefox 44 ? Because in your second message you said so. Then I do not need to go back to Version 43 Thanks for a short information
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

After submitting the logs to bugzilla and reproducing the problem it appears Norton Identity Safe may have contributed to the Firefox passwords being deleted.

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Where did you see that Norton's ID Safe may have caused this? ID Safe is not even working with FF at this time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

This may be something that Identity Safe did while it was still working in the older versions of Firefox:

"I'm not sure why this is still happening on Fx44, it should only happen the first time a user upgrades to Fx42+. Some extensions set privacy.clearOnShutdown.passwords to True and that's probably what's happening here. Perhaps "Norton Identity Safe" did that at one time and I would be surprised if other enterprise deployments and third-party password managers set that pref in the past even if it shouldn't have had an effect anymore with privacy.sanitize.sanitizeOnShutdown = false.

I mention enterprise since it's one of the prefs that CCK2 suggests to override."

Read the following thread on bugzilla:

https://bugzilla.mozilla.org/show_bug.cgi?id=1242176

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

AFAIK All that ID Safe would change in FF is the option to use the FF password manager. There was never a mention of deleting any FF saved passwords.

The fact that around 10 users with the problem had Norton installed hardly proves any point. Given the number of FF an Norton users in the world.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Firefox 44 Release Candidate - Password Problem

Their probably is a lot more than ten users who lost passwords but many did not file a bug report.  Apparently a config parameter was altered this might have been caused by identity safe (or maybe something else).   I don't know enough about Firefox or identity safe to determine what caused the problem.  The only thing is I can state is that I am happy I was able to reproduce the problem and provide diagnostic information to Mozilla so they could identify and fix the problem.  Hopefully the hotfix should be available tomorrow so no one else who uses the Firefox password manager looses their passwords.  Unfortunately for people who have lost their passwords this will not recover their passwords unless they have a backup of logins.json. 

Anyway this shows how complex creating a bug free password manage is so to the hard working Symantec employees who are developing a new version I say - take you time to do it right!
 

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Hello

Please don't forget that now the extensions have to be approved by Mozilla. If the Norton "crapware" as Identity Safe is referred to by one of the Mozilla workers was the cause of this issue, why was the extension approved. Why did it show up in Version 44 and wasn't present in 43 or before? There were others who reported this issue also who didn't have Norton in their computers also.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

The current Norton Extension was not the fault.  The older unapproved version may have been the fault.  It may have set a parameter in the config file that was "activated" with the upgrade to Firefox 44.  I would put most of the blame on Firefox for not properly handling this bug when it was identified in Firefox 42.  As I previously stated I don't have any answers and it may be that along with the older Norton extension other extensions also contributed to this problem.     

Kudos1 Stats

Re: Firefox 44 Release Candidate - Password Problem

It appears the older version of Norton Identity Safe contributed to this bug:

"OK, it all makes sense now. After a lot of investigation and fiddling with various versions of Norton I think I understand the whole story now.

To start, bug 1089695 isn't the problem as it was correct at the time of landing and worked properly (respecting both prefs) for Fx42 and Fx43. See https://hg.mozilla.org/mozilla-central/rev/fb4f42bbeb01#l2.44 and it's check for Sanitizer.prefShutdown ("sanitizeOnShutdown"). Note though that the migration pref (privacy.sanitize.migrateClearSavedPwdsOnExit) didn't get set to true unconditionally, only if Sanitizer.prefShutdown && Sanitizer.prefDidShutdown doesn't have a user value. This made it different than most one-time migrations in that it could happen after the first time running the Fx42 code. It was waiting to run at startup when the conditions were right. I think that may have contributed a bit to the problem, at least for users who had already run Fx42 and/or Fx43 before.

The main problem is that the refactoring in bug 1089695, specifically https://hg.mozilla.org/releases/mozilla-release/diff/9a6d45264eb2/browser/base/content/sanitize.js#l1.898 , which removed the check for privacy.sanitize.sanitizeOnShutdown before doing the migration code. That landed in Fx44 which explains why the reports are just coming in now. Note that the indentation in sanitize.js is incorrect since that landing.

I confirmed that a 2015 version of the Norton extension (with binary components) set the privacy.clearOnShutdown.passwords pref to true via one of its DLLs while not necessarily setting privacy.sanitize.sanitizeOnShutdown to true. That explains why Norton users are affected by the regression introduced in bug 1089695.

I'll proceed with a hotfix now. I think the fix that landed here on inbound is sufficient for in-tree fixes."

https://bugzilla.mozilla.org/show_bug.cgi?id=1242176

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

From reading the Bugzilla messages on this bug, they have indicated the bug is resolved and the Firefox 44 update should be coming out shortly.

Kudos1 Stats

Re: Firefox 44 Release Candidate - Password Problem

The Firefox developers asked me to test the 44.0.1 release candidate and I am happy to say it appears they have resolved the password bug. 

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

PaulGo:

The Firefox developers asked me to test the 44.0.1 release candidate and I am happy to say it appears they have resolved the password bug. 

Hi PaulGo:

Thanks for posting about this issue.  Firefox v44.0.1 was officially released today (08-Feb-2016) and the release notes at https://www.mozilla.org/en-US/firefox/44.0.1/releasenotes/ list the following as one of the bug fixes:

"Fix a rare bug which triggered the removal of stored passwords (1242176)"
-------------
32-bit Vista Home Premium SP2 * Firefox v44.0 * NIS (2014) v21.7.0.11 * MBAM Premium v2.2.0

Kudos1 Stats

Re: Firefox 44 Release Candidate - Password Problem

In the bug discussion although they call it a "rare" bug"  they though it significant enough to stop the upgrading of Firefox 43 to Firefox 44 until 44.0.1 came out because anyone who met the criteria for the bug got their passwords permanently deleted.

Avi Halachmi (:avih) 2016-02-08 06:26:53 PST

So who exactly is affected by the fix?

As far as I understand it only affects update to 44.0, so whoever updated and got hit
cannot restore their passwords, and whoever updated and didn't get hit will also not
get hit in the future.

So the fix for 44.0.1 will only affect those who still didn't update to 44?
 (I'm not saying it shouldn't get fixed, just trying to understand whom would it help).

  Robert Kaiser (:kairo@mozilla.com) 2016-02-08 07:45:38 PST

(In reply to Avi Halachmi (:avih) from comment #72)
> So the fix for 44.0.1 will only affect those who still didn't update to 44?

AFAIK, yes, and that's also why we stopped updates to 44.0 some time ago and will
only turn them on again when we push 44.0.1 - about 2/3-3/4 of our users
seem to have not updated yet.
Kudos0

Re: Firefox 44 Release Candidate - Password Problem

PaulGo:

In the bug discussion although they call it a "rare" bug"  they though it significant enough to stop the upgrading of Firefox 43 to Firefox 44 until 44.0.1 came out because anyone who met the criteria for the bug got their passwords permanently deleted.

Hi PaulGo:

I'd have to agree that "rare" is not accurate.  After reading your posts in this thread I checked the Firefox board in the Mozilla Support forum and found multiple threads from users who had their Firefox passwords wiped when they upgraded to Firefox v44.0.
-------------
32-bit Vista Home Premium SP2 * Firefox v44.0.1 * NIS (2014) v21.7.0.11 * MBAM Premium v2.2.0

Kudos0

Re: Firefox 44 Release Candidate - Password Problem

Hi PaulGo:

I just noticed the word "rare" was quietly removed from the release notes at https://www.mozilla.org/en-US/firefox/44.0.1/releasenotes/ today .  The first bug fix now reads:

"Fix issue which could lead to the removal of stored passwords under certain circumstances (1242176)"
-------------
32-bit Vista Home Premium SP2 * Firefox v44.0.1 * NIS (2014) v21.7.0.11 * MBAM Premium v2.2.0

This thread is closed from further comment. Please visit the forum to start a new thread.