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Kudos0

Firefox for Android Support

I have update to the latest Norton Password Manager on my Android 7 phone. I have the latest version of Firefox for Android. I cannot make NPM to work on Firefox and it still lists in the Firefox Add-on Norton identity Safe. Can anyone confirm if there is also an updated add-on for Firefox for Android and how to make it work? I try to go to the norton identity safe from Firefox menu button and choosing norton idnetity safe, there is an image animation and the old icon of NIM, but I cannot get a prompt to insert the vault password or an icon to fill up the forms on any web site. Thanks,

Replies

Kudos0

Re: Firefox for Android Support

Hello southamsailor. According to this article the FireFox browser is NOT supported on Android. Please review this for IDS on mobile setup.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.134 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Firefox for Android Support

The link you send as "this article" does mention Firefox, but refers to Norton Mobile Security, whereas the NPP is an independent app that NMS. Then on your second link you sent as "this" it explains how to install NPP on Android, but it fails to mention if the application only fills up credentials on its own provided browser or it also fills passwords on other browsers too (like the Windows 10 application). I do have other mobile apps, ergo not a browser web page, that do indeed use the NPP to fill up credentials. So it is designed to also work outside its own internet browser. Basically I need anyone confirming that NPP or the previous NIS is filling up their credentials in ANY Android web browser. Thanks.
Kudos0

Re: Firefox for Android Support

Norton Identity Safe has been rebranded to Norton Password Manager, there may be where the confusion lies with things. The link I provided indeed is for the new rebranded PWM and it is indeed an independent app which can be used with Firefox on mobile as Norton Mobile Security does not support Firefox as stated in the first link. PWM once you have logged into your online vault should work using the logins in your vault as with any other browser. I use Edge for android and have no issues with it as it is set to synch with other devices and the cloud vault.  Sorry for the confusion.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.134 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Firefox for Android Support

OK, it seems you have Edge on Android and Edge on your Windows desktop syncing to the Microsoft Azure Cloud your favorites, reading list and website passwords. This has nothing to do with Norton Password Manager. You are using pure Microsoft cloud technology there and Norton Password Manager does not use Microsoft cloud technology (or at least has its own cloud services that store your vault credentials). In short, you are not using an internet browser in Android integrated with the NPM on Android. You are then trusting your website credentials storage to Microsoft and not Norton. I am missing anything? Regards,
Accepted Solution
Kudos0

Re: Firefox for Android Support

See my previous post for a user trying to use Android FF and Identity Safe. It is not supported.

https://community.norton.com/en/comment/7821271#comment-7821271

EDIT

My contacts at that time said they were supposed to remove the extension from the Mozilla extensions store, as there was no intention to have an extension for Firefox. Are you saying it is still there? If so I'll pass that along to my contacts.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox for Android Support

Well, I am still having it available on my Add-ons, although if I try to search for it on the Firefox Add-ons store it is no longer available. Therefore I shall remove it, right? In any way, any other support for other Android web browser, thus the browser allowing for NPM to complete the credentials (not using the browser native cloud service to store the credentials)?
Kudos0

Re: Firefox for Android Support

Good news that it is no longer listed in the Mozilla Add Ons Store. Thanks for confirming.

Had you tried to install it on a previous Android FF version? That would explain how it is still in your FF extension list on your device. So you might as well uninstall it as it does nothing anyway.

Things happen. Export/Backup your Norton Password Manager data.

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