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Kudos0

Firefox disabled Norton Security Toolbar extension

Firefox 54.0.1 disabled Norton Security Toolbar extension.  It says to ask vendor for a signed version to add on.

What can I do? 

Replies

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

When I ran LiveUpdate this morning (download about 50+MG) it disabled Norton Security Toolbar in Firefox, also put a red "X" on taskbar icon for Norton and now no click or right click functions work on Norton icon on taskbar, must actually go to menu, bring up main Norton window and still some things don't work, like settings.

Windows Home Premium 1603-64 bit, Firefox 54.0.1 32-bit, worked fine yesterday and at boot up this morning before Liveupdate.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

follow-up: I also have same Norton on my Windows 7 32-bit system and it updated and works fine, not disabled in firefox 54.0.1, no red "x" on Norton icon, click and right click functions work.

Kudos1 Stats

Re: Firefox disabled Norton Security Toolbar extension

On the problem computer, did you run LiveUpdate again a few times, restarting between LiveUpdate runs?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

After reading the post above about Live Update, I manually ran Live Update and it had that big download.  I restarted my laptop.  And now Firefox is OK with Norton Security Toolbar working.

Whew !

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

I have run live update 5 times and restarted 5 times, only change is the red "x" turned green on icon but you still can't get any functionality after clicking, and by the way the version said 22.10.0.83 after the very first live update (the big one), but will keep trying

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

and by the way I no longer get any updates when I run live update it says none available or not  needed or something I forgot, just goes green again

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

NOT SOLVED FOR ME

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

So MyName13, are you saying your Norton Security Toolbar is no longer disabled in firefox 54.0.1 ?  Are you able to right click the Norton Taskbar Icon (with green checkmark) and get a list of functions like run liveupdate, check for new version, run quick scan, etc and actually click them and they work ?  Can you open Norton Security and hit settings and get a response?  I cannot

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Been working on this since 7:30 AM EDT hopefully get back to it later may have to use Norton Remove and Reinstall Tool

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Yes, freebird - I just right clicked the taskbar icon and ran LiveUpdate (new updates) and ran Quick Scan. No problem.  I can also open Norton and have no problems with any feature. 

I hope you find what is causing your own problem.  I know how frustrating that can be.  Good luck.

Maybe open your own new topic so you get attention.  People might think this is closed.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

I am having same issue with Google Chrome saying extension for toolbar is corrupt

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

having same issue with Google Chrome!

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

calchick2

Did you run LiveUpdate and restart a few times to get the complete update to the new 22.10 Norton version?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

freebirdwil

It does look like you have done enough updates to get the new version fully installed. It is normal if you run LiveUpdate multiple times in a row, that eventually you will get to No Updates Available. That is what we are looking for when we suggest multiple runs of LiveUpdate.

It would appear something may have gotten muddled with the Toolbar. Did you try disabling the extension, restart your computer and then try re enabling the extension?

If the above does not help, unfortunately, you may have to go the Removal and Reinstall Tool route. You sound like you may be familiar with this, but if you need help, just let us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Yeah I'm making progress, able to use taskbar icon right click for update but still shows Norton Security Toolbar as disabled no-go in Firefox 54.0.1....how bout you ?

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

peterweb...it disabled it automatically and I have no options to enable or delete

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Sounds like time for Remove and Reinstall. Something definitely corrupted with your install.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Piggybacking on this thread.

I had just started Firefox earlier (54.0.1 32-bit) and the message alerted that the Norton Security Toolbar had been disabled.

In the add-ons I find the following message:
Norton Security Toolbar could not be verified for use in Firefox and has been disabled.
The Norton Toolbar version is 2017.9.2.2.

First thing I did was run a live update, where it downloaded about 50MB of updates (I wish Norton would tell what updates they are installing and not just say 1 of 6).

That did not work, so I went to a chat session with a support technician on the Norton website, and in a broken and confusing English he advised me to turn off the Norton Firewall, run the live update, restart the computer, run live update again, and then enable the Firewall.

Why would the support guy ask me to disable the Norton Firewall?  Norton should know when live updates want to access their own servers and that shouldn't require to open mt computer to vulnerabilities...

Anyway, I did as requested:
the live update downloaded and installed 2 updates, and after the reboot, live update returned without updates. but the Norton Toolbar is still disabled.

Norton is currently on version 22.10.0.83

edit:

I thought I could remove the tool bar in the add-ons, but that option is not available since Firefox disabled it.
I also don't think remove reinstall should be necessary. Norton should be able to have their add-on signed and verified and kept in running order.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

I'm in the same predicament. Downloaded the latest big update, applied patch, tried live update, downloaded one more update, restarted computer, shut off computer, turned on computer. No dice. Toolbar still grayed out and cannot enable in Firefox.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Also, seems like quite a few "corrupted" installs. If the only means is to remove and re-install Norton, no thanks. Guess I'll have to live w/o the toolbar. FWIW, Internet Explorer installed the toolbar fine, but I don't/won't use IE.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Strikes me that Mr. Kaspersky may have out foxed M, Norton????????

Kudos2 Stats

Re: Firefox disabled Norton Security Toolbar extension

Try the easy thing first this morning -  Uninstall Firefox.  Do not yet reinstall.  If you can, run Norton's Performance "File Clean-up" and "Optimize Disk".  Run Live Update. Restart the computer.  Download and install the newest Firefox version.  Restart the computer.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Firefox has notified me that the norton security toolbar could not be verified and hence it has been disabled. No idea what to do to rectify this problem

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

What OS version is everyone using? If Win 10, do you have the Creators Update. I am not seeing the issue but I do not yet have the CU.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

I have Windows 10 on a new Lenovo Yoga laptop I bought this May 2017.  I purchased Norton Security Standard, download.  On my prior laptop I've had Norton that was renewed for many years.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

@peterweb

I am having none of the above situations running WIN 10 Creators Update (NS Premium) with either FF 54.0 or FF 54.1.  FWIW, my Norton Security Toolbar is 27.11.0.1 (different from RobertBu mentioned).

Hate to beat a dead horse to death, but have the WIN 10 users verified Fast Start is disabled?

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Ok, I am having a problem with my older laptop.  I have not used my 4-year old Toshiba laptop for a few weeks.  I started it up, and the Norton task bar icon has the orange ! and does not work,  I have no virus protection.  Firefox is working fine with the Norton add-on.

I rebooted the laptop and am trying to open Norton to manually run Live Update.  It did not open.  I rebooted again, and opened Norton from the Windows app list, it took about 5 minutes but did open.  I triggered Live Update and had over 119 mg of downloads and install.  At the last 16th update it displayed a red "failed" and it forced a reboot.  After, I still had the orange ! on the Norton task bar icon.  I opened again with the windows app.  It did open and forced me to "fix" it which is now running the quick scan and performance features.  

UPDATE:   After the forced scan and performance features (no problems found) the "fix" was done and Norton was OK.  I ran Live Update again and got 2 updates.  Everything is OK.   Firefox is also OK.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Yank, I have fast start up enabled.  No problems.  This is a old problem when Windows 10 first came out and was something I reported.  Not a problem today.

Kudos1 Stats

Re: Firefox disabled Norton Security Toolbar extension

MyName13,

"a few weeks" - I am not surprised it was slow and not only throwing Orange !'s and Red X's.  There were at least  ":a few weeks" of updating that needed to be  done in Norton, Windows, and whatever  other programs you have fighting for the CPU and RAM usage. 

"Norton did not open" - I have found it best (especially when I do not use my laptop for a few weeks) to just be patient, go get a cup of the beverage of your choice and let the system come up completely and do whatever is necessary in the back ground before trying to open Norton (or any other program) and add more usage to the CPU/RAM.  Once things have settled down, then go ahead and open prgrams, do updates etc.

Your experience with the Orange! and the RedX was expected - as your definitions were out of dat, quick scans were overdue and probably a few of the auto background events were overdue.  The Orange! and RedX are intended to get your attention and "force" downloads, scans, etc.  It is Norton's way of letting you know something is wrong and needs fixing.

What you describe above with the warnings, fixes and what happened sounds like Norton is actually doing what is supposed to do - alert you, force a fix and then bring a smile to your face when all is good.

Glad to hear all worked out OK for you and thanks for sharing.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

The error Firefox gives is: "Norton Security Toolbar 2017.9.22 (disabled). Norton Security Toolbar could not be verified for use in Firefox and has been disabled. Some extensions could not be verified."

(More info:) "If an unsigned add-on is disabled, you won't be able to use it and the Add-ons manager will show a message that the add-on could not be verified for use in Firefox and has been disabled. You can remove the add-on from Firefox and then reinstall a signed version from the Mozilla Add-ons site if one is available.

If a signed version is not available, contact the add-on developer or vendor to see if they can offer an updated and signed version of that add-on. You can also ask them to get their add-on signed.
*****************************
There is no Norton Toolbar in the Mozilla Add-ons site.
NORTON NEEDS TO GET THEIR ADD-ON SIGNED.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

I'm using Windows 7.

I'll try MyName13's suggestion later (uninstalling and re-installing FF)

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Yank, I guess like a dog, you have to take your laptop out for a walk every now and then.  You know what happens if you don't.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

LKat, it seems the Live Update gives you what you need to get Firefox working with the signed version.  It did that fixing things for me on 2 laptops.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

MyName13 - I will try that. Thank you.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Tried MyName13's suggestion and... success!

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

me too

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

MyName13:

Yank, I guess like a dog, you have to take your laptop out for a walk every now and then.  You know what happens if you don't.

I'm debating if I should fire up my Vista Laptop - last run in April of this year.  If you don't hear from me for awhile I have taken that laptop on a long walk - now where did I put that leash? 

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

YES, and can't use toolbar/vault in CHROME or FIREFOX!  both disable the extension toolbar!  Only IE works and I hate IE it is slow

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

For me, I don't think the problem is with Firefox but Norton. I uninstalled Firefox and reinstalled it and I have the exact same situation. All my Live Updates are up to date, icon is green checkmark, all clicks & right clicks and all functions work including settings, but it is still disabled as un-signed by Firefox. This is in Windows 10 Anniversary Edition. It is not disabled in my Windows 7 computer. I think I got a bad update when I initially ran live update for the large update to Norton Version 22.10.0.83. Is there anyway to roll back the update or do I need to do the Norton Remove and Reinstall Tool. I hate doing these things as more often than not they create additional problems and it becomes a never ending problem.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Update to my post about 4-year old Toshiba (that I had not used for a long time).  Firefox was still 53.0.2.  All the Live Updates were for before the new Firefox update.   Just moments ago I got a message that Firefox had an update.  That is when it was going to update to 54.0.1.  After that updated, Live Update had the big patch of 55 mg.  So that installed and required a reboot.  My fingers crossed, I half expected the error to show up on the restart.  Nope.  All OK. 

So the Live Update patch does not get triggered until Firefox is updated to 54.0.1  With the Live Update done right after the Firefox Update, the add-on error did not show up.  It seems the problem showed up with my new laptop because Live Update was not done after the Firefox update, my laptop was turned off , then on much later.  NOTE:  Live Update did not trigger to run automatically when I did start-up my laptop - if it had it may have resolved the Firefox right away and I'd never know Firefox had the add-on problem. 

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Freebird - here is the link.  There is a handy little video, too.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_End...

I would be sure to have product key handy.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

On Remove and Install...an unrecoverable error has occurred click for info on removing manually...it's always something, I think I'm gonna live with Norton Security Toolbar disabled

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

@ freebirdwil - When you re-installed Firefox, was there a pop-up at the bottom asking if you wanted a complete fresh install, removing add-ons? I clicked yes and the add-ons and extensions were removed (but cookies, bookmarks were saved).

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

No there was not

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Strange.

Unfortunately without that fresh install that the pop-up had, the toolbar will be grayed out (I checked mine before doing the fresh install and my toolbar was still deactivated).

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Just a quick update:

Win version 7, Firefox version 54.0.1, Norton Security version 22.10.0.83, Norton Security Toolbar version 2017.9.2.2.

I decided to try MyName13's suggestion of uninstalling Firefox and reinstalling it.

During the uninstall (I was already on version 54.0.1) I did not have any pop up questions about what to uninstall and what to keep . (safe bet would have been for me to back-up the Firefox settings, but I neglected to do that)

I then went with chrome to download the latest Firefox version (which of course is still the same 54.0.1 ) and reinstalled it.

Started up Firefox, and lo and behold, I get all the open tabs I had before , bookmarks are all there , Passwords are all here too , and the Norton Security Toolbar is enabled again .

Additional clean-up and optimize as well as live update and reboot was not needed in my case .

I wish I knew who the culprit was that caused the add-on to be disabled: Norton or Mozilla.

Either way, Thanks for the suggestions and the help. I hope that others get their toolbar working again too.

I do admit, that there was a time that I actually kept the toolbar disabled on purpose, although the reason for that escapes me at the moment, but I later went ahead and enabled it. I still do not use the safe search...

HTH

P.S. I do remember that there were Firefox versions that had a pop-up asking if you wanted to keep (or delete) profile files, and then there were pre-48 or pre-42 versions (can't remember which) that deleted the profile files regardless... period... and you lost all your saved passwords and other data like bookmarks and settings...

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Hi @freebirdwil,

Sorry for the trouble caused. Please let us know if you are still facing Norton Security Toolbar disabled issue in Firefox browser? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Firefox disabled Norton Security Toolbar extension

Yes still disabled, everything else works including Identity Safe Vault saving, filling-in, editing, etc live updates, don't notice any deficit from having it disabled.  When I ran the big update to the new Norton Version about a week ago I noticed it failed and I had to run it again, that's why I suspect Norton not Mozilla, but I saved profiles and re-installed firefox anyway, didn't lose anything but still disabled. Tried 3 times (with separate downloads each) to run Norton RandR Tool it won't run error right on start, again seems like a Norton thing, but it now could be a combination. I am buried in projects and have to accept what works right now. I will never use chrome or google products, yes including youtube, I'm a researcher and security consultant mainly defense, government, type stuff, don't use social media, only Microsoft products. If I had the time I could clean out Norton and Mozilla and rebuild this whole thing but as I said buried. Very curious about previous poster who said he deleted mozilla without saving profiles and still got it all back but then he said he did it with chrome so I'm not going that way.  Thanks for your concerns I would love an answer or a fix but no time to even check this forum in foreseeable future.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

@freebirdwil when I mentioned that I did it with chrome, I meant that I downloaded the latest Firefox version using chrome. I could have used Internet Explorer (or whatever micro$oft calls it now), but since I never use IE, and also have chrome for testing purposes on this machine, I downloaded FF with it.

Kudos0

Re: Firefox disabled Norton Security Toolbar extension

when I did it I downloaded firefox installer with currently running firefox 54.0.1 and saved it, then deleted firefox (after securing profiles with OLD_ prefixed to name), ran saved installer and dropped OLD_ off profile names and put em back, all works but no change too NSTB disabling I think I read a relevant post in a newer thread about firefox 54 not allowing multi process something, I checked and my is disabled due to ad-ons, just don't understand why it's working for some and not others, works great on my Windows 7 machine

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