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Kudos0

Firewall issues with Facebook

Norton firewall is blocking parts of facebook, was working fine forever then all of a sudden, facebook will only load partial page and will not load the menu/settings area at all. Don;t seem to have issues on other sites at all.

When disable smart firewall it will load and work fine. Even after turn it back on it will work fine for about ten mins and then back to issue.

Any ideas?

Thanks

Labels: Firewall

Replies

Kudos0

Re: Firewall issues with Facebook

I had exactly the same problem. Facebook partially loading and them stopping. I would turn off the Norton Internet Security firewall and it would load perfectly. The version I was using was 22.9.0.71 version.

I just used LiveUpdate to update to version 22.9.1.12 and it seems to have fixed it. I will keep my eye on it to see if it is truly remedied.

Kudos0

Re: Firewall issues with Facebook

Sadly, it did not fix it. Version 22.9.1.12 also behaves the same way.

Kudos0

Re: Firewall issues with Facebook

Same here, have not found a solution yet.

Kudos0

Re: Firewall issues with Facebook

Hi @Steelhand & @WNiles,

Thanks for reporting this issue in Norton Community Forums. I have sent you a private message requesting more details and logs for further investigation. Please check it when you get a chance. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Firewall issues with Facebook

I turned off IPv6 support for Firefox. Facebook loads fine now.

Kudos0

Re: Firewall issues with Facebook

I don't use firefox ,  use Chrome, don't see how to do that in Chrome. Anyone know?

Does turning that off effect other things?

Kudos0

Re: Firewall issues with Facebook

I don't use firefox ,  use Chrome, don't see how to do that in Chrome. Anyone know?

Does turning that off effect other things?

Kudos0

Re: Firewall issues with Facebook

If IPv6 is the issue, Will disabling IPv6 in the norton firewall general settings under uncommon protocols help and would it expose any risk?

Not sure what else to try, don't see a way to disable IPv6 just in Chrome.

Kudos0

Re: Firewall issues with Facebook

No, I wouldn't change the firewall settings. It seems Chrome no longer allows you to change IP standards support. So as a work-around, you might just use Firefox temporarily or try turning off IPv6 support in your network adapter settings.

Kudos0

Re: Firewall issues with Facebook

Same problem for me, Norton is blocking facebook on chrome and Internet exporer and if i disable norton the problem is fixed.

This problem is started a few months back.

The only fix is to disable or remove Norton for me.

Kudos0

Re: Firewall issues with Facebook

Everyone!! Those of you who are using the Chrome browser. This MAY be a possible solution for you:

http://stackoverflow.com/questions/32359769/how-to-disable-ipv6-in-google-chrome-version-45

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Firewall issues with Facebook

I fixed it by disabling the norton firewall.

Kudos0

Re: Firewall issues with Facebook

but if disable the firewall then exposed to attacks

Kudos0

Re: Firewall issues with Facebook

Gents!! Run live update on your Norton products until there are no updates available. That should ensure you have the latest available extensions for your browser installed. Please note that the Firefox browser extension DOES NOT support the Norton toolbar at the present time but is being evaluated to support that in the near future. I would then download and run the Sys Internals Suite from here. https://technet.microsoft.com/en-us/sysinternals/bb842062.aspx

Decompress and copy/paste the Tcp-view executable to your desktop. Run as administrator from there. You can view ALL the processes running at one glance. Look over your screen for any processes that seem to be non-legit and jot down their names. Also terminate those connections. Then try connecting to the sites that are giving you issues and validate. This is a great tool for determining if you have hijacked system processes that could be causing your issue. Please have your Norton firewall enabled so it may see the Tcp-view process and allow it through. Fixing a website issue by disabling Norton's firewall raises a lot of red flags on my part. Hope this helps.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Firewall issues with Facebook

Just bought Norton one month ago for the whole family and since 2 weeks I've got the same problem. Norton firewall blocks certain parts of facebook. (Like loading notification list, online people list and uploading images)

I would really like a solution instead of constantly disabling the firewall. 

Would be a shame to already give up on Norton after 2 months :/

Kudos0

Re: Firewall issues with Facebook

I'm wondering if it is not some specific content on specific Facebook pages causing these problems. I do not use Facebook that much, but have tested and I have not seen any of the issues noted here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firewall issues with Facebook

Same problem here with a Windows 10 PC using Norton Internet Security Constant Guard through Comcast.  Performed live update to install latest updates this morning and all Windows Updates. Doesn't matter which brower is used-Chrome or IE.  Only work around is to disable Smart Firewall to upload files.

Kudos0

Re: Firewall issues with Facebook

Have reported this to Norton and sent logs etc and their engineering team is looking into it. 

Kudos0

Re: Firewall issues with Facebook

Thanks, Please post back here if there is any resolution.

Kudos0

Re: Firewall issues with Facebook

Ditto on the issue here too.  It's driving me nuts.  I've reset router and modem more than I care to count. Emptied cache and cookies, the whole works.  Facebook works fine for 10 minutes, then I'm back to it only loading partially and seeing the wonderful spinning circle. 

Kudos0

Re: Firewall issues with Facebook

Disable the norton firewall while you are on facebook, its the only solution for me and i am connected with a cable to a modem so no router.

This is on a low priority for Norton, i just hope its fixed in a few months so i dont need to buy another antivirus software.

Kudos0

Re: Firewall issues with Facebook

Luckily, we are not having all of the problems reported here, only the ability to upload files to facebook.  The work around for now is the same....temporarily disable the firewall.  Friends are wondering why we are using Norton's and recommending we switch to a less costly product that doesn't have this problem.

Kudos0

Re: Firewall issues with Facebook

Pinged Norton and they are still looking into and sent them more logs etc. Not moving too fast.

Kudos0

Re: Firewall issues with Facebook

Hello Switch0r

You should still get a router so that you have the protection it gives you unless your modem is a modem/router. A modem/router is one where you can go on the web and get to the settings for the modem/router.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Firewall issues with Facebook

Are any of you having this issue here using a Ad Blocker?  

I'm asking, as my significant other lives on Facebook, I have her set up on Chrome with Ublock Origin "Ad blocker" and have NS installed on that machine, with Windows 10 Creators update, Norton Extensions disabled, and she is having no issues rendering FB or uploading. 

Facebook is a series of background communications with other 3rd party sites. 

If you use Firefox, you can use a extension like "Lightbeam" that will not only allow you to see these communications, but to block them also as needed, one could use this tool to narrow down which 3rd party site may be causing the issue. 

Facebook, like many other sites, is always changing things around in the background, adding and taking away. This may not be the fault of NS what so ever, especially if it just started recently for all of you, and it is not effecting any other sites. 

Kudos0

Re: Firewall issues with Facebook

Hi floplot

I have a router, so is that good enough protection for when have to turn off Norton Smart Firewall?

Kudos0

Re: Firewall issues with Facebook

Thanks for the update.

Kudos0

Re: Firewall issues with Facebook

I would just like to say a huge thank you to Illumination - I followed the suggestions/settings you made and I now have Facebook up and going again. It has been nearly a week of frustration of trying anything and everything possible in multiple browsers to finally see your post and get things going.

Kudos0

Re: Firewall issues with Facebook

Hey illumination, can you clarify what solved the problem for you while using Chrome?

Was it just using UBlock?

Thanks

Kudos0

Re: Firewall issues with Facebook

madmerry:
I would just like to say a huge thank you to Illumination - I followed the suggestions/settings you made and I now have Facebook up and going again. It has been nearly a week of frustration of trying anything and everything possible in multiple browsers to finally see your post and get things going.
 

You are more then welcome, glad it helped you :)  

 
Steelhand:

Hey illumination, can you clarify what solved the problem for you while using Chrome?

Was it just using UBlock?

Thanks

I was not having a problem like the rest of you, so I shared my set up for Chrome. From reading above, this issue started here recently, and one could deduct from the Firewall blocking it, and that it is not effecting other sites for anyone, that it is back ground traffic causing the issue. More then likely "as I have not tested this myself" the Ad Blocker "Ublock" is what is stopping that, although one could try just disabling Norton Extensions and see before placing the adblocker on.

I am not a fan of the toolbar or safe search being powered by Ask, so I do not ever have the extensions enabled.  

**************************************************

I would like to add for those of you considering just turning off the firewall to surf facebook, that this, is not a good idea in any way, shape or form. 

Kudos0

Re: Firewall issues with Facebook

Thanks for the response. I have disabled norton extensions and all others as well and still had the issues. Will try the ublock and see if have any success. Thanks.

Kudos0

Re: Firewall issues with Facebook

Steelhand:

Thanks for the response. I have disabled norton extensions and all others as well and still had the issues. Will try the ublock and see if have any success. Thanks.

Your welcome.

With Ublock, I should mention for those just trying it, make sure after installing it to go into Google Chrome settings, More tools, Extensions, scroll down to Ublock, click Options, then 3rd Party Filters tab, click "Update" this will update the database, and after this will automatically update, unless you go long periods of days without turning on your system in which case you may want to check it every once in awhile to make sure the filters are up to date. 

Kudos0

Re: Firewall issues with Facebook

I've been having issues with Facebook on my main desktop for a few weeks where it just stalls for several minutes showing only 2 or 3 posts.  When I click on any of the menu items it just spins and eventually stops.  I've recently discovered after playing around that if I turn off Norton Smart Firewall Facebook runs just fine. 

Does anyone have a solution to solving this issue since I'm not keen on turning off the firewall every time I want to get on FB?  FB works on all other devices and second computer that isn't running Norton.  I also run Google Chrome as my browser...

I appreciate any suggestions

Richard

Kudos0

Re: Firewall issues with Facebook

Yes having the same issue and I reported it a month ago and a rep from Norton picked it up from this thread, sent logs etc and they say they are looking at it, but has been a month and no answers and I have checked in on it. About to uninstall norton and switch products, because of lack of solution by norton, which I don't want to do as like the product , but need a solution 

Kudos0

Re: Firewall issues with Facebook

 

Lets narrow this down shall we?  Open Norton Security, click the "security" tab, now click "History" in History, next to "Show" is a search box with a drop down arrow that should say "Recent History" click the drop down arrow next to this and down through the list chose "Firewall Activities" if Norton is blocking something it will be in this list of activities. It would be helpful to know exactly what it states it is blocking and where. If any of you can provide me the details, we can go from there on how to address this. 

Personally, I do not have this issue, and I fully believe it is because I'm running the Ad Blocker I mentioned above. 

Kudos0

Re: Firewall issues with Facebook

Same issue here. I was at a loss to find out what was preventing the Facebook page from loading. I will get the first several posts on Facebook and than it hangs on loading. Disabling the firewall fixes it. I am not comfortable not having a firewall. If I can't fix, unfortunately I will be forced to uninstall Norton and use another product. This will be a last resort because I really like the program. I am not, however, going to permanently put up with this frustrating issue.  Tried Ublock and it does not make any difference.

Kudos0

Re: Firewall issues with Facebook

rsmproductions:

Does anyone have a solution to solving this issue since I'm not keen on turning off the firewall every time I want to get on FB? 

Try running Windows Network Diagnostics by right-clicking the network icon in the system tray and selecting "Troubleshoot problems."  If it does not find a problem, select the "I'm having a different problem" option and then "Choose a specific network adapter."  Select the adapter you are using for the connection and the troubleshooter should reset it.  When this is finished, refresh the browser page.  In my case, it looks like it could be an issue with my wifi adapter periodically (possibly still related to Norton), and running the diagnostics and letting it reset the adapter fixes this for me.

Kudos0

Re: Firewall issues with Facebook

Same problem. I have Windows 10. Facebook is not loading 4 out 5 times on opera, firefox or Internet explorer. Tried installing the facebook App, it seems to load for a while, but then it just tells me there is no internet connection. Turning of the firewall does solve the problem, but it kind of defeats the purpose of having a anti-virus program. 

Kudos0

Re: Firewall issues with Facebook

"Fixes"  what people are describing, such as resetting network adapters, are not really fixes. Disabling the firewall and turning it back on again will accomplish the same thing in which it is only fixed for a short while and than the issue starts again.  

Kudos0

Re: Firewall issues with Facebook

illumination:
 

Lets narrow this down shall we?  Open Norton Security, click the "security" tab, now click "History" in History, next to "Show" is a search box with a drop down arrow that should say "Recent History" click the drop down arrow next to this and down through the list chose "Firewall Activities" if Norton is blocking something it will be in this list of activities. It would be helpful to know exactly what it states it is blocking and where. If any of you can provide me the details, we can go from there on how to address this. 

 Please follow these steps I listed above, also please look in "Social Protection" in the History drop down. 

Kudos0

Re: Firewall issues with Facebook

I deleted my Norton history, then i did go to facebook and norton is blocking my facebook on every web browser for me.

The firewall history does not show anything, facebook only works if i disable the Norton firewall.

I dont have a router so the problem is Norton.

Running windows 10 PRO.

Kudos0

Re: Firewall issues with Facebook

Switch0r:

I deleted my Norton history, then i did go to facebook and norton is blocking my facebook on every web browser for me.

The firewall history does not show anything, facebook only works if i disable the Norton firewall.

I dont have a router so the problem is Norton.

Running windows 10 PRO.

Can you check the rest of History, trying to help narrow this down. As far as the fault of the issue, I would more then likely blame Facebook before Norton,  as not one user in this thread has mentioned any other sites they have this issue with, it is more then likely 3rd party traffic from facebook being blocked by Norton. It is why I recommended the ad blocker above. I am not having this issue with facebook, and have Norton Security on two machines. 

Kudos0

Re: Firewall issues with Facebook

illumination:
Switch0r:

I deleted my Norton history, then i did go to facebook and norton is blocking my facebook on every web browser for me.

The firewall history does not show anything, facebook only works if i disable the Norton firewall.

I dont have a router so the problem is Norton.

Running windows 10 PRO.

Can you check the rest of History, trying to help narrow this down. As far as the fault of the issue, I would more then likely blame Facebook before Norton,  as not one user in this thread has mentioned any other sites they have this issue with, it is more then likely 3rd party traffic from facebook being blocked by Norton. It is why I recommended the ad blocker above. I am not having this issue with facebook, and have Norton Security on two machines. 

 If Norton is the only firewall that is having issues with Facebook than it is hard to blame Facebook for the problem.  Unfortunately, the ad blocker you mentioned, which I tried, has no effect on the problem. 

Kudos0

Re: Firewall issues with Facebook

It is not just a Facebook issue.  I have encountered a related issue on another website as well.  I think it may be an issue with a component of some websites in general, rather than something specific to Facebook.  The point is to figure out what Norton is interfering with that causes a loss of some Facebook functionality. 

Kudos0

Re: Firewall issues with Facebook

@SendOfJive can you show me this website please?

Kudos0

Re: Firewall issues with Facebook

It appears that Norton is having trouble with IPV6 and Facebook. News stories wont load, or load very slowly. Turn off the firewall, and it all works great. Turn off IPV6 on the adapter, it also seems to work just fine. But I'd like to have the firewall on, use facebook and have IPV6 on my computer. Any chance on fixing this probelm? 

Kudos0

Re: Firewall issues with Facebook

SendOfJive:

The point is to figure out what Norton is interfering with that causes a loss of some Facebook functionality. 

This is exactly what I'm trying to accomplish here and so far this is what we have learned. You are the first person in this thread to mention another website issue besides facebook losing functionality. We can deduct that since facebook loads, but only partially, that obviously it is not a main URL blacklist issue, no logs are generated from those that have checked in the thread, in firewall history, there are no prompts from the webfilter, adding a ad blocker for one user in this thread cleared up the issue for them. I am running two machines on this network set up the same, with NS and using Google Chrome and am not experiencing this issue with any websites including Facebook.

From what I gather here, it is looking much like either a 3rd party site plugin or traffic more then likely Norton is hammering, why it is not being logged in any shape or form, and what exactly it is blocking are both good questions at this point.  

Kudos0

Re: Firewall issues with Facebook

Hello

There may be logs, but a Norton Employer would have to give directions on how to gather the logs and how to upload to Norton.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firewall issues with Facebook

illumination:
SendOfJive:

The point is to figure out what Norton is interfering with that causes a loss of some Facebook functionality. 

This is exactly what I'm trying to accomplish here and so far this is what we have learned. You are the first person in this thread to mention another website issue besides facebook losing functionality. We can deduct that since facebook loads, but only partially, that obviously it is not a main URL blacklist issue, no logs are generated from those that have checked in the thread, in firewall history, there are no prompts from the webfilter, adding a ad blocker for one user in this thread cleared up the issue for them. I am running two machines on this network set up the same, with NS and using Google Chrome and am not experiencing this issue with any websites including Facebook.

From what I gather here, it is looking much like either a 3rd party site plugin or traffic more then likely Norton is hammering, why it is not being logged in any shape or form, and what exactly it is blocking are both good questions at this point.  

It is not a 3rd party site plugin. I have tried Chrome, Firefox, and Edge. I tried Firefox with out any plugins. The problem continues. What may be one of the issues for Norton, as mentioned above, is handling Facebook and IPv6. 

Kudos0

Re: Firewall issues with Facebook

As noted above, a possible solution is to use Firefox and disable the IPv6 setting. See the following for directions:

------------------

Firefox supports IPv6 by default, which may cause connection problems on certain systems. To disable IPv6 in Firefox:

  1. In the address bar, type about:config and press Enter.

    • The about:config "This might void your warranty!" warning page may appear. Click I accept the risk! to continue to the about:config page.
  2. In the Search field, type network.dns.disableIPv6.
  3. In the list of preferences, double-click network.dns.disableIPv6 to set its value to true.

---------------------

Source: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-br...

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