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Kudos0

Firewall issues with Facebook

Norton firewall is blocking parts of facebook, was working fine forever then all of a sudden, facebook will only load partial page and will not load the menu/settings area at all. Don;t seem to have issues on other sites at all.

When disable smart firewall it will load and work fine. Even after turn it back on it will work fine for about ten mins and then back to issue.

Any ideas?

Thanks

Labels: Firewall

Replies

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Kudos0

Re: Firewall issues with Facebook

Don't want to use Firefox and should not have to. Norton needs to address and fix this
Kudos1 Stats

Re: Firewall issues with Facebook

Steelhand:

Don't want to use Firefox and should not have to. Norton needs to address and fix this

Norton may or may not fix this. It is up to them to decide if they care enough to fix it or if they can even figure out what is causing it. It is up to us as to whether we want to continue using the product.  For those that do, and don't want to wait for something that may not come in the near future, I was just providing a possible workaround to this annoying problem. Up to you or anyone else if they want to use it.

Kudos0

Re: Firewall issues with Facebook

JeffreyAD:

As noted above, a possible solution is to use Firefox and disable the IPv6 setting. See the following for directions:

------------------

Firefox supports IPv6 by default, which may cause connection problems on certain systems. To disable IPv6 in Firefox:

  1. In the address bar, type about:config and press Enter.

    • The about:config "This might void your warranty!" warning page may appear. Click I accept the risk! to continue to the about:config page.
  2. In the Search field, type network.dns.disableIPv6.
  3. In the list of preferences, double-click network.dns.disableIPv6 to set its value to true.

---------------------

Source: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-br...

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Kudos0

Re: Firewall issues with Facebook

illumination:
JeffreyAD:

As noted above, a possible solution is to use Firefox and disable the IPv6 setting. See the following for directions:

------------------

Firefox supports IPv6 by default, which may cause connection problems on certain systems. To disable IPv6 in Firefox:

  1. In the address bar, type about:config and press Enter.

    • The about:config "This might void your warranty!" warning page may appear. Click I accept the risk! to continue to the about:config page.
  2. In the Search field, type network.dns.disableIPv6.
  3. In the list of preferences, double-click network.dns.disableIPv6 to set its value to true.

---------------------

Source: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-br...

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

That I can't answer. Perhaps that is something Norton will have to figure out. Only thing I can tell is that for those who do have the problem, this seems to be a workaround. And personally, for now it saves me from ditching Norton.

Kudos1 Stats

Re: Firewall issues with Facebook

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Not all ISPs have implemented IPV6 yet. I know my current connection does not. It is being rolled out, but not here yet.

Test your connection here.   http://test-ipv6.com/

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firewall issues with Facebook

peterweb:

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Not all ISPs have implemented IPV6 yet. I know my current connection does not. It is being rolled out, but not here yet.

Test your connection here.   http://test-ipv6.com/

This I understand, still, with as huge of a user base as Norton has, you would think more then 4 or 5 users would have this issue. I already knew before testing my ISP has IPV6 and it is enabled here on both machines with none of the issues others are having with websites, but I ran the test and a screenshot to show. 

Screenshot: http://i.imgur.com/vwPHFIP.png

Kudos0

Re: Firewall issues with Facebook

illumination:
peterweb:

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Not all ISPs have implemented IPV6 yet. I know my current connection does not. It is being rolled out, but not here yet.

Test your connection here.   http://test-ipv6.com/

This I understand, still, with as huge of a user base as Norton has, you would think more then 4 or 5 users would have this issue. I already knew before testing my ISP has IPV6 and it is enabled here on both machines with none of the issues others are having with websites, but I ran the test and a screenshot to show. 

Screenshot: http://i.imgur.com/vwPHFIP.png 

I don't know how big an issue this is, but it is not fair to say it is limited to 4 or 5 users. Most people have no idea this forum even exists or would even guess that Norton has anything to do with the problem.  I just found out it had something to do with Norton by doing a Google search and happened to put in the right words to come up with this thread. I have NIS through Comcast. I have seen that some others who are also having this problem also have  Comcast. I don't know if that limits it to those that have this issue. Questions: Is it limited to the combination of  Comcast  and NIS? And/or is the Comcast version any different than the commercial version?

Kudos0

Re: Firewall issues with Facebook

JeffreyAD:
illumination:
peterweb:

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Not all ISPs have implemented IPV6 yet. I know my current connection does not. It is being rolled out, but not here yet.

Test your connection here.   http://test-ipv6.com/

This I understand, still, with as huge of a user base as Norton has, you would think more then 4 or 5 users would have this issue. I already knew before testing my ISP has IPV6 and it is enabled here on both machines with none of the issues others are having with websites, but I ran the test and a screenshot to show. 

Screenshot: http://i.imgur.com/vwPHFIP.png 

I don't know how big an issue this is, but it is not fair to say it is limited to 4 or 5 users. Most people have no idea this forum even exists or would even guess that Norton has anything to do with the problem.  I just found out it had something to do with Norton by doing a Google search and happened to put in the right words to come up with this thread. I have NIS through Comcast. I have seen that some others who are also having this problem also have  Comcast. I don't know if that limits it to those that have this issue. Questions: Is it limited to the combination of  Comcast  and NIS? And/or is the Comcast version any different than the commercial version?

The 4 or 5 users comment, was directed at just the users in the thread reporting this, if you look closer, there are a couple more then this, and most of them are new accounts where the user joined or finally posted somethin. With forums, most users do not create accounts but just follow silently from the background, I think you will find a lot more users do this and know of the forum then one would realize. That said... 

Having Norton through Comcast, is one of the common Denominators we need to look at. Matter of fact, it would not hurt for the few that have this issue to list what browser, extensions, and version of Norton they are running, so we can figure out the rest of the common denominators.  Those of us trying to help though, are not Norton Employees, and have limited access to features that could be used to narrow this down, example, I can not get a copy of Comcast Norton version to test. 

Kudos0

Re: Firewall issues with Facebook

illumination:
JeffreyAD:
illumination:
peterweb:

Only issue I see with this, is that I do not have this disabled and also do not have this issue, and have NS on two machines. Only a few of you do, so if it is IPv6 why is it not effecting more users?  

Not all ISPs have implemented IPV6 yet. I know my current connection does not. It is being rolled out, but not here yet.

Test your connection here.   http://test-ipv6.com/

This I understand, still, with as huge of a user base as Norton has, you would think more then 4 or 5 users would have this issue. I already knew before testing my ISP has IPV6 and it is enabled here on both machines with none of the issues others are having with websites, but I ran the test and a screenshot to show. 

Screenshot: http://i.imgur.com/vwPHFIP.png 

I don't know how big an issue this is, but it is not fair to say it is limited to 4 or 5 users. Most people have no idea this forum even exists or would even guess that Norton has anything to do with the problem.  I just found out it had something to do with Norton by doing a Google search and happened to put in the right words to come up with this thread. I have NIS through Comcast. I have seen that some others who are also having this problem also have  Comcast. I don't know if that limits it to those that have this issue. Questions: Is it limited to the combination of  Comcast  and NIS? And/or is the Comcast version any different than the commercial version?

The 4 or 5 users comment, was directed at just the users in the thread reporting this, if you look closer, there are a couple more then this, and most of them are new accounts where the user joined or finally posted somethin. With forums, most users do not create accounts but just follow silently from the background, I think you will find a lot more users do this and know of the forum then one would realize. That said... 

Having Norton through Comcast, is one of the common Denominators we need to look at. Matter of fact, it would not hurt for the few that have this issue to list what browser, extensions, and version of Norton they are running, so we can figure out the rest of the common denominators.  Those of us trying to help though, are not Norton Employees, and have limited access to features that could be used to narrow this down, example, I can not get a copy of Comcast Norton version to test. 

I am using Norton Security Suite through Comcast/Xfinity, also labeled as Norton 360, on the icon. It is version 22.9.1.12.  Xfinity is listed as the vendor name. As far as browser extensions, I have have tried it with the "safe mode" of Firefox and the issue still exists with IPv6.

Kudos0

Re: Firewall issues with Facebook

I agree.  We need to get more facts. 

I also have this problem.  I use Norton Suite through Comcast version 22.9.1.12.  I have the issue with every browser I've tried: Firefox, Chrome, and Edge.  As soon as I turn off Norton Firewall all three browsers start working without having to close and reopen the browser - I just refresh the Facebook page.  I have not noticed an impact to any other site.

Kudos0

Re: Firewall issues with Facebook

I have sent Norton several logs files etc for them to look into, per their request, but have not had any results back yet

I don't have problems on other sites that I can tell other than facebook and on all browsers..

Kudos0

Re: Firewall issues with Facebook

I'm thinking that there is something specific that I'm doing with Facebook that is getting blocked by Norton.  For example, I tried using Facebook's gaming console, GAMEROOM.  I didn't like it and stopped using it, but that is when all this trouble started.  How many of us tried Gameroom?

Kudos0

Re: Firewall issues with Facebook

Have not used gameroom and had the issue, I get it loading a basic page as well as just the settings menu

Kudos0

Re: Firewall issues with Facebook

mdavis17d:

I'm thinking that there is something specific that I'm doing with Facebook that is getting blocked by Norton.  For example, I tried using Facebook's gaming console, GAMEROOM.  I didn't like it and stopped using it, but that is when all this trouble started.  How many of us tried Gameroom?

I have never even heard of gameroom? Nothing specific needs to be done. The problem exists for me simply by scrolling down the page. 

Kudos0

Re: Firewall issues with Facebook

My guess is that there is something in the way that Facebook has implemented IPv6 that Norton's firewall doesn't agree with because when I switch off IPv6 everything is hunky-dory. I have yet to encounter this issue with any other website but Facebook is somewhat unique in the way that it serves up news feeds, messenger chats, ads, games, etc. There are a lot of requests to its own servers as well as to their ad partners.The interesting thing to note is that once Facebook makes a good connection, as long as I don't leave the session it never stops working. You would think that if Facebook and Norton had a problem getting along that the problem would come back intermittently even if it was successful at first.

Kudos1 Stats

Re: Firewall issues with Facebook

Hi Everyone,

Sorry for the inconvenience caused. We are aware about this issue and team working on it. Could you please add Facebook specific allow traffic rule posted here and let us know if you are still facing this issue? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Firewall issues with Facebook

Thanks Sunil_GA! I added the firewall exceptions for Facebook this morning and it seems to be working like a charm.

Kudos0

Re: Firewall issues with Facebook

Thanks for the update, @WNiles

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Firewall issues with Facebook

Sunil_GA:

Hi Everyone,

Sorry for the inconvenience caused. We are aware about this issue and team working on it. Could you please add Facebook specific allow traffic rule posted here and let us know if you are still facing this issue? 

There are reports in that thread that the firewall rule is only temporarily helping the issue.

Im curious as to what Norton is blocking in the background, whether it be a Facebook Website Plugin or ad/3rd party traffic. Either way, if it is a malicious action performed that Norton is blocking, one would not deem creating an allow rule "whitelisting Facebook" through the firewall  a solution. 

Kudos0

Re: Firewall issues with Facebook

Sunil_GA:

Hi Everyone,

Sorry for the inconvenience caused. We are aware about this issue and team working on it. Could you please add Facebook specific allow traffic rule posted here and let us know if you are still facing this issue? 

I went back and tried everything again, entering the traffic rule as described. I have now given it a day and it does, so far, seemed to have fixed the issue.

Kudos0

Re: Firewall issues with Facebook

I added the Facebook firewall rules but didn't help.

It works for a while then loads part of a page and hangs when changing pages.

Turning off Smart Firewall clears it then works fine.

Jim 

Kudos0

Re: Firewall issues with Facebook

JeffreyAD:
Sunil_GA:

Hi Everyone,

Sorry for the inconvenience caused. We are aware about this issue and team working on it. Could you please add Facebook specific allow traffic rule posted here and let us know if you are still facing this issue? 

I went back and tried everything again, entering the traffic rule as described. I have now given it a day and it does, so far, seemed to have fixed the issue.

For me, the issue continues to be fixed using the Facebook traffic rule.

Kudos0

Re: Firewall issues with Facebook

Having the same problem (more-or-less). The more is that I have problems with Facebook regardless of Browser (Chrome-my default, IE, Firefox, AND Edge --- although the latter has the least problems), when I have the Norton Smart Firewall active. Temporary solution was to de-activate Norton Smart Firewall and to activate the Windows Defender firewall (which I'm not sure I trust, as I've never really looked into its ratings).

An additional "more", is that I have the same issue using the Windows 10 Facebook App as well.

The less is that I have do NOT have a problem on my laptop that is NEARLY the same in regards to software, etc.

The difference between the two (my desktop and laptop), is the desktop was recently (~3 weeks ago) updated with the "Creators" update for Windows 10 (I have the Pro edition). I had chosen to install this update because I was having some unrelated issues (that did get resolved with the update). This is likely NOT the issue with others reporting here, as the Windows Creators Update has NOT BEEN rolled out for general updating, and I think it only came out on April 11, 2017 which is AFTER some of the first reports above.

Long-story short. Like others (after a reboot) I reset Norton Smart Firewall to on ... and everything ran fine for a short period ... but after a few minutes the problem reappears.

Soon as I turn Norton Smart Firewall off, everything runs fine.

NO OTHER SITE or application seems to have similar problems.

Also note, since the problem seemed to be more severe on Chrome than on other browsers (but that is likely just because I use it the most ... and notice the problem more). I did a clean reinstall of Chrome (uninstall and not save  cookies, etc. then reinstall), when I thought the issue was just with Chrome --- since the reinstall I have not added any add-ins that might be an issue.

FINAL NOTE: I had NOTHING noted in the History for Firewall Activities under security to indicate what if anything in particular is being blocked.

ARGHHHHHH!!!!

Kudos0

Re: Firewall issues with Facebook

I have the same problem this is my windows version:

Windows 10 pro

version 1607

build 14393.1066

Maybe it only happens on certain windows versions?

Kudos0

Re: Firewall issues with Facebook

Switch0r:

I have the same problem this is my windows version:

Windows 10 pro

version 1607

build 14393.1066

Maybe it only happens on certain windows versions?

Same problem for me, but I have a newer version, mine is:

Windows 10 Pro

Version: 1703

OS Build: 15063.250

System type: 64-bit OS

Kudos0

Re: Firewall issues with Facebook

Switch0r:

I have the same problem this is my windows version:

Windows 10 pro

version 1607

build 14393.1066

Maybe it only happens on certain windows versions?

It is not limited to Windows 10 pro because I am using Windows 10 Home.

What it does appear to be limited to is IPv6 and possibly Comcast.

Kudos0

Re: Firewall issues with Facebook

I put the two rules in place and so far after 3 days have not had the issue any longer.

Make sure to follow the instructions and do all steps, I missed a part at first and it did not work.

Will continue to monitor and post back if have issue again.

Kudos0

Re: Firewall issues with Facebook

I also put the two rules in place. Facebook loads pages fine but still can't upload photos unless the smart firewall is turned off.  This is the same on Chrome, and IE. Changed the firewall IPv6 rule to also allow outgoing traffic to FB but no difference.

Norton Security Suite v22.9.1.12

Chrome v57.0.2987.133

Kudos0

Re: Firewall issues with Facebook

NokesvilleJR:

I also put the two rules in place. Facebook loads pages fine but still can't upload photos unless the smart firewall is turned off.  This is the same on Chrome, and IE. Changed the firewall IPv6 rule to also allow outgoing traffic to FB but no difference.

Norton Security Suite v22.9.1.12

Chrome v57.0.2987.133

The rules in place continue to work for me, except occasionally I will have some delay in photos loading. When that does happen, for me, refreshing the page will stop the delay.

Kudos0

Re: Firewall issues with Facebook

I've had Facebook and Norton for YEARS, and never had this problem until about 5-6 weeks ago.   Only way I can get Facebook to fully load, or upload pics to Facebook, is to disable the Norton Firewall.  I'm using Chrome and Windows 10, and have tried other browsers and other PCs with Norton... It is NOT an issue with Chrome, nor is it an issue with Facebook.  Something has changed with Norton Firewall that blocks Facebook.  I've called Norton and they have not fixed it as of yet.  Hope this gets fixed soon, as I am tired of having to disable the Norton Firewall every time I go on Facebook.

Kudos0

Re: Firewall issues with Facebook

Hello

What programs have you installed or updated since Facebook last worked satisfactory? Yes, I know that Norton was one of those things that updated. The Firewall plays an important part in protecting your computer. By disabling it, you are opening up a door to let malware in. Facebook itself can be a dangerous place, but I do know you need FB for business and other needs.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firewall issues with Facebook

Well, while putting the rules in place a week ago appeared to have fixed the problem, it has not. Photos are again prevented from loading as you scroll down the page. Refreshing the page allows you to go further, once you start scrolling from the beginning again, but than I run into the same problem with the photos failing the load. I guess it is back to the Firefox browser with IPv6 disabled. 

Kudos0

Re: Firewall issues with Facebook

Hi Illumination.  I'm having the same problem.  It seems to have started with the latest Norton update.  I can barely use Facebook on my computer and I can't use messenger at all.  I looked at my Norton history and I don't see it specifically blocking Facebook, but it seems to block all Windows inbound services about every minute of the day.  Do you think that this is the issue?

Kudos0

Re: Firewall issues with Facebook

I tried the Firewall rules and it didn't help. I then disable IPV6 on my internet network and it also didn't help. The only thing that works is to disable Norton Smart Firewall.

It only affects Facebook.

Jim 

Kudos0

Re: Firewall issues with Facebook

So happy to have found others facing the same issue - but sad that we're all facing the same issue.  I also have the Comcast Norton version and just started experiencing this Facebook loading issues a few weeks ago.  Chrome is my primary browser but I've faced the same issue as well in Firefox and Edge.  I never even thought to make the connection to my Norton Firewall as it is not producing any blocking notifications when this happens.  The only way I even figured to look at Norton was when this started happening I opened the task manager and noticed my disk utilization bumping all the way up to 100% and sorting by the largest offenders - up came Norton.  I'm thinking memory leak perhaps but I'm at my wits end with this problem.  I haven't tried the updates to the Firewall that Norton posted - seems to be hit/miss for those of you that tried it.  Will keep trying but hope that Norton finds a resolution for us because it's really intolerable.

Kudos0

Re: Firewall issues with Facebook

It is now nearly 4 weeks since I installed the suggested rules updates and everything was working fine until today.  The exact same issue returns, will not load the Facebook feed.  Very frustrating.

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