• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Forgotten Vault Password

I have forgotten my vault password I tried to reset it by inputting the wrong password 3 times but I all it says it's the wrong password and doesn't give me the option to reset my password. I'm using the app on my iPad if that makes a difference.

Replies

Kudos1 Stats

Re: Forgotten Vault Password

There was a problem with the vault reset feature on PC's that showed the same symptoms you note. A fix was introduced for that. I just checked on my iPhone and I see the same problem you are.

I'll report this to my contacts to get a fix.

Just a reminder, that when you reset your vault password, you are actually deleting your existing vault and starting over with an empty vault.  Do you also use the Norton Password Manager on a PC? If so, use the information in this Norton KB article to make a backup of your vault contents. Choose to save in the .CSV format so you can read it in a spreadsheet program, or Notepad in a pinch. Then you can try resetting the vault from the PC. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Forgotten Vault Password

Entered in error

This thread is closed from further comment. Please visit the forum to start a new thread.