• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos1 Stats

forgotten Vault password

I have returned to Norton after a number of years with Kaspersky and in attempting to access the Norton password vault am told to enter my password. It seems I must have created a password from years ago but have no idea what that was and the online directions are little help either as icons I am asked to press are not shown on my android screen. Any help would be appreciated

Replies

Kudos0

Re: forgotten Vault password

A little confused by the labels you chose for your post. Win 10, local vault. Then you mention using an Android device.

First, local vaults have not been used or able to be created for many, many years now.

If you are using Win 10 and Chrome, have you installed the NPM extension in Chrome? Did you have a cloud vault running before changing to Kaspersky? 

If you are trying to use an Android device, what instructions are you trying to follow?

If you have not used the Password Manager for a number of years, you could just delete the vault and start again if you want to use it.  Here is a Norton KB article on resetting the vault.   https://support.norton.com/sp/en/ca/home/current/solutions/v15610354

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.