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Kudos0

Frustrated...please help..Norton not "getting this"

Very frustrated. I'm using Norton Security with Backup & Norton Power Eraser daily "before use" USER. I've never had a problem with my PC that Norton couldn't find and fix.

Whenever I go online (Chrome) I am showered with ads & popups - even on Norton sites! I have combed through the "definitions" & "removal tools" . I did see "adrotator" show up in a tab, and went after that hoping to cure my ill laptop. Ready to.....well, I'm sure you all know...

Windows 7

Replies

Kudos0

Re: Frustrated...please help..Norton not "getting this"

I would suggest a second opinion scan using the FREE version of Malwarebytes. You can find it here http://www.malwarebytes.org/products/malwarebytes_free/

This scan can find browser redirects that may get by Norton's threshold for PUPs, Possibly Unwanted Programs.

BTW. It is not recommended to run Norton Power Eraser as a regular scan. It is meant for fixing problems that the regular scans cannot remove. If you are not aware of the ins and outs of Windows it can even cause your system to become unbootable.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frustrated...please help..Norton not "getting this"

And you are well studied scanner NPE? Turn on scanning for unwanted applications. This is a separate type of scan NPE. 

Kudos0

Re: Frustrated...please help..Norton not "getting this"

Yes, I do understand how NPE works, and tried scanning for "unwanted applications" under advanced options; this option did not find or fix my PC's issues.

I did not know that I should use it A LOT LESS FREQUENTLY......  (BTW - THANK YOU  to the 1st "gentleman's" help... I'll let you know how the other software responds to my issues)!

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