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Kudos0

Full System Scan causes Shutdown or Restart

Twice now I've had issues while running a full system scan. The first time I set my computer to run a full system scan with Norton Security. When I came back to my computer either the system restarted or Norton crashed and restarted.

Today I was running a full system scan again and when I got back to my computer it was turned off. I checked my power plan options and none of them are set to turn off the system. "When items are complete, computer should stay on" is set.

Here is something I found in the event log;

Log Name:      System
Source:        EventLog
Date:          1/3/2016 11:01:38 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The previous system shutdown at 10:50:07 PM on ‎1/‎3/‎2016 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-04T05:01:38.737269300Z" />
    <EventRecordID>10665</EventRecordID>
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:50:07 PM</Data>
    <Data>‎1/‎3/‎2016</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>309</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E007010000000300160032000700C801E007010001000400040032000700C8013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
</Event>

Here is an article about Event ID 6008; https://support.microsoft.com/en-us/kb/326564 It sounds like this might be caused by Norton. Since I believe Norton uses "InitiateSystemShutdownEx" to shut down from "When items are complete, computer should".

Here is the event log from the first time I noticed the problem;

Log Name:      System
Source:        Service Control Manager
Date:          12/30/2015 10:50:36 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AMDFXWIN10
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-12-31T04:50:36.287780400Z" />
    <EventRecordID>10229</EventRecordID>
    <Correlation />
    <Execution ProcessID="736" ThreadID="840" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x

Replies

Kudos0

Re: Full System Scan causes Shutdown or Restart

Hi, SGFC. In the Settings area under Antivirus/Scans and Risks/Full System Scan/Configure/Edit Scan, do you have it set to After Scan Completion---Stay on ?

That should fix this issue, if set in this way.

Windows 10 Home X 64
Kudos0

Re: Full System Scan causes Shutdown or Restart

F 4 E:

Hi, SGFC. In the Settings area under Antivirus/Scans and Risks/Full System Scan/Configure/Edit Scan, do you have it set to After Scan Completion---Stay on ?

Yes.

It only turned off once and the other time it looks like it crashed and restarted. I never set it to turn off automatically. Today for example it ran normally. But tomorrow who knows.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

It happened again. I was running a full system scan and walked away from my computer. When I got back the computer was off.

Log Name:      System
Source:        EventLog
Date:          1/9/2016 11:01:11 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The previous system shutdown at 10:50:57 PM on ‎1/‎9/‎2016 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-10T05:01:11.823783100Z" />
    <EventRecordID>12066</EventRecordID>
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:50:57 PM</Data>
    <Data>‎1/‎9/‎2016</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>249</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E007010006000900160032003900DC01E007010000000A00040032003900DC013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
</Event>

The above error was the only thing mentioned in the event viewer. I do not have Norton set to turn off after a scan. My power plan doesn't include anything like that either. The scan didn't complete either.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Maybe there is a Windows system problem. A scan of your Windows system might help here.

Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

It didn't find anything.

This issue only happens when I run Norton Security full system scan. I can leave the computer idle and it'll remain on. Also the issue is random it doesn't occur each time I run a full system scan.

Is there a way to repair or run a file check with the Windows DVD?

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

It might also pay to check your hard drive  -  chkdsk /f

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Full System Scan causes Shutdown or Restart

Is there a way to repair or run a file check with the Windows DVD?

Not sure just what scan you are referring to. The SFC scan you did does check all Windows system files for errors.

Krusty13 suggested a chkdsk scan. This will check all files on the hard drive. I might suggest using chkdsk /r. This will include the /f noted by Krusty but will also check for any bad sectors on your hard drive. You need to run this scan in a command prompt with admin privileges.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello

Are you using an Administer Account when you are running the Scan? Has Norton found any malware during those scans and is trying to cleanup the malware by trying to reboot your computer?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

floplot:

Hello

Are you using an Administer Account when you are running the Scan? Has Norton found any malware during those scans and is trying to cleanup the malware by trying to reboot your computer?

Thanks.

Yes / No. The scan doesn't even finish it just shuts down the computer. When I start the computer Norton's interface shows like I didn't even do a scan. For example it'll shut down, I'll start the computer, then I'll open Norton and it'll say "Last scan 22 hours ago". Only once has it scanned less files recognizing an incomplete scan or second scan within 24 hours before new definitions were released.

@peterweb and krusty13

Does chkdsk apply to SSDs? Hmm I'll look that up and report back.

Edit - I just tried chkdsk /r and it said "The type of the file system is NTFS.
Cannot lock current drive."

Edit - This volume will be checked the next time the system restarts.

Edit - I ran chkdsk /r and when I got back to my PC it was just sitting at the desktop. So I don't know if it found anything.

Edit -

"Windows has scanned the file system and found no problems.
No further action is required.

 116706303 KB total disk space.
  60271296 KB in 150186 files.
    101828 KB in 33162 indexes.
         0 KB in bad sectors.
    406987 KB in use by the system.
     65536 KB occupied by the log file.
  55926192 KB available on disk.

      4096 bytes in each allocation unit.
  29176575 total allocation units on disk.
  13981548 allocation units available on disk."

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

It happened again tonight and there wasn't anything new in the event viewer, system that hasn't already been posted. This only happens when I run a full system scan.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

And this happens while you are watching? No BSOD?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

SGFC - Manual Full System Scan - do you have any other external drives connected when the error occurs?

Kudos0

Re: Full System Scan causes Shutdown or Restart

@peterweb
No, I set the full system scan to run manually and leave the computer. When I come back the computer is off. It doesn't look like there's a BSOD but I didn't sit to see. If there was a BSOD wouldn't that appear in the event viewer?

@yank
Yes, only manual full system scans. I'm not sure if a scheduled full system scan has completed. No external drives.

------

This doesn't occur with quick scans. Also it happened again tonight and nothing was added to the event viewer than what is in previous posts.

Edit - The scan just ran successfully as it usually does the second time. I was also sitting here during the scan.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

One other thought. Settings can get muddled occasionally. Try setting your full system scan to turn off the computer after the scan is completed. Restart your computer, then reset the setting to Leave On.

If you want to see what and when the last BSOD was on your sytem, you can use the program I use below. You will be able to see if there had been one at the times your scans may have caused the shutdown.

You can view the BSOD dumps using Nirsoft's Bluescreen View from here.  http://www.nirsoft.net/utils/blue_screen_view.html (link is external) Then you can post screenshots here for help in diagnosing them. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

@peterweb

I downloaded the utility and I opened it and it showed nothing 0 crashes.

I can't find a folder on my system that is named minidump either. (Windows 10 Pro 64-bit)

Today I ran a full system scan and it ran normally and the computer stayed on. I even watched the scan to see if I could see anything unusual.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

peterweb:

One other thought. Settings can get muddled occasionally. Try setting your full system scan to turn off the computer after the scan is completed. Restart your computer, then reset the setting to Leave On.

I did this step and when it was finished it said;

"Getting Windows ready...
Don't turn off computer

Shutting down"

That's the message that appears when there have been updates minus the shutting down part. That's a bit odd.

When I turned the computer back on and opened Norton Security and clicked Fully System Scan it said "Stay on" so I didn't have to switch it back.

Edit - I just ran a full system scan from Custom Scan, "Scan Schedule" and set it to Turn off when the scan finished. When the scan finished it gave a 1 minute warning and said "Shutting down". I turned the computer back on and went to Custom Scan, "Scan Schedule" and set it to Stay on and it finished and stayed on.

Normally I just click Run Scans and select Full System Scan and click next.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

So now go back to your regular full scan routine and see if things work properly.

The first part of your last post would indicate that there were Windows updates pending on your last shutdown. The changes to Norton would not give the Windows messages on shut down. Just a coincidence.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

peterweb:

The first part of your last post would indicate that there were Windows updates pending on your last shutdown. The changes to Norton would not give the Windows messages on shut down. Just a coincidence.

I don't think there were pending updates. I usually run Windows Update once a day. I restart immediately if new updates have been applied. I think Norton Security just shuts down after a scan differently for "Run Scans" versus Scan Schedule.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

I only suggested it was pending Windows updates because of the messages you saw. They are typical of when your system shuts down while updating Windows.

"Getting Windows ready...
Don't turn off computer

Shutting down"

I have also noticed that Win 10 does not seem to notify you with an update icon when you go to shut down. You only find out when the updates start to process. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full System Scan causes Shutdown or Restart

This happened today while running a full system scan;

Log Name:      System
Source:        Service Control Manager
Date:          1/21/2016 10:25:07 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-22T04:25:07.560530900Z" />
    <EventRecordID>14779</EventRecordID>
    <Correlation />
    <Execution ProcessID="740" ThreadID="1480" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Accepted Solution
Kudos1 Stats

Re: Full System Scan causes Shutdown or Restart

Use a tool that lets you monitor the system temperatures and run something CPU intensive.  Most systems or motherboards have tools available, or there are plenty of free ones available.

Rather than running a scan use something like Prime95 so you can test your CPU and RAM as well.

Dave

Kudos0

Re: Full System Scan causes Shutdown or Restart

I ran Prime95 for over an hour and nothing happened. I chose "just stress test", Blend.

[Fri Jan 22 23:06:55 2016]
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
Self-test 640K passed!
[Fri Jan 22 23:14:24 2016]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Fri Jan 22 23:21:24 2016]
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
Self-test 720K passed!
[Fri Jan 22 23:28:42 2016]
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
[Fri Jan 22 23:35:03 2016]
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
Self-test 800K passed!
[Fri Jan 22 23:42:07 2016]
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
[Fri Jan 22 23:49:22 2016]
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
Self-test 896K passed!
[Fri Jan 22 23:56:11 2016]
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
[Sat Jan 23 00:01:28 2016]
Self-test 28K passed!
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
[Sat Jan 23 00:06:34 2016]
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 40K passed!
Self-test 40K passed!
Self-test 40K passed!
Self-test 40K passed!
Self-test 40K passed!
Self-test 40K passed!
[Sat Jan 23 00:13:25 2016]
Self-test 40K passed!
Self-test 40K passed!
Self-test 1152K passed!
Self-test 1152K passed!
Self-test 1152K passed!
Self-test 1152K passed!
Self-test 1152K passed!
Self-test 1152K passed!
[Sat Jan 23 00:20:12 2016]
Self-test 1152K passed!

I will run memtest86 later and post the results.

One thing I did notice is the last time when Norton crashed I had started a full system scan. In the scan results it said a quick scan had started around the same time. So I don't know if the two scans running simultaneously can cause a crash. I didn't start the quick scan it started automatically. I only started the full system scan manually.

By the way I do run Sony Vegas Pro and render HD videos which can be pretty CPU intensive. No crashes there. My CPU doesn't seen to reach more than 50°C and my motherboard is even cooler at 29°C (just after running prime95)

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

memtest86+ results;

pass complete, no errors

Also when the PC was first built BurnIn Test was run which is similar to Prime95.

Edit - I just ran BurnIn Test and it found no errors.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

I received this today while running a quick scan;

Log Name:      System
Source:        Service Control Manager
Date:          1/26/2016 10:20:20 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-27T04:20:20.762389400Z" />
    <EventRecordID>15662</EventRecordID>
    <Correlation />
    <Execution ProcessID="756" ThreadID="2032" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

This happened tonight during a quick scan;

Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 11:01:27 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-09T05:01:27.760841700Z" />
    <EventRecordID>17941</EventRecordID>
    <Correlation />
    <Execution ProcessID="736" ThreadID="828" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

----------------------------------
Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 11:03:27 PM
Event ID:      7032
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Norton Security service, but this action failed with the following error:
An instance of the service is already running.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7032</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-09T05:03:27.761692200Z" />
    <EventRecordID>17942</EventRecordID>
    <Correlation />
    <Execution ProcessID="736" ThreadID="2040" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">1</Data>
    <Data Name="param2">Restart the service</Data>
    <Data Name="param3">Norton Security</Data>
    <Data Name="param4">%%1056</Data>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Norton Security crashed again tonight.

I ran liveupdate, then started a full system scan and shortly after it crashed.

I noticed in the history that Norton initiated a quick scan automatically. So I think that automatic quick scan causes the crash when it runs during a manual full system scan. The two different scans shouldn't be running at the same time.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello SGFC

What would happen if you scheduled your full scan like once a week instead of almost daily?. I have had a quick scan on occasion during a scheduled weekly scan and nothing happened. However, I'm still on Win 7 pro 64 bits.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

The daily scans are manual full system scans and quick scans.

The scheduled full system scan is monthly.

The quick scan causing the problem initiates after LiveUpdate has run. Which I believe it's supposed to do. But you'd think Norton Security would recognize that a scan is in progress and not run a second scan type at the same time (full and quick running together). I really believe this is a bug. Because before this current version 22.5.5.15 I didn't have this issue. It might've been two versions ago.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hi SGFC not sure it applies to your situation or not as it pertains to Scheduled scans.

- only one instance of Full System Scan and Quick Scan is allowed to be scheduled. If you launch a Full System Scan from the main user interface and simultaneously launch a Full System Scan from the Custom Scans dialog box, the running of the Full System Scan is brought to foreground. The same rule applies to Quick Scan. If you try to run a full scan or a Quick Scan that is already running under a different Windows user account, it shows an error message saying that it cannot start another scan.

If you run a Drive Scan, Folder Scan, File Scan, or a user specified scan that is already running, the corresponding scan interface is brought to the foreground.

Whether you initiate a scan or whether it is started on its schedule, Silent Mode affects it. If Silent Mode is turned on while a scan is running, the scan pauses.

Kudos0

Re: Full System Scan causes Shutdown or Restart

Silent mode is off.

If I run a full scan before the quick scan after a liveupdate it'll crash Norton.

Also I just now ran liveupdate then a quick scan and it crashed and restarted Norton.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

@SGFC,

This has gone on too long.  If it was me I would have nuked Windows and started again.  YMMV

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Full System Scan causes Shutdown or Restart

I'd rather not do that. It's odd that the only software with a problem is Norton. If it were Windows how come everything else works? Also I can reproduce the issue.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

SGFC  - just a standard question and then a comment:

Do you have any other Security type programs running in real time?

Bear in mind, if the situation is being caused by a conflict - the removal of either component will cause the conflict to stop.  Basically, if you have a component (program) that is causing a conflict with the Full System Scan, then removing it would permit the Fully System Scan to run properly.  Sort of like System Restore not running correctly due to Norton Tamper Protection being turned on.

Or - perhaps I'm way out in left field with my thinking.

Kudos0

Re: Full System Scan causes Shutdown or Restart

yank:

SGFC  - just a standard question and then a comment:

Do you have any other Security type programs running in real time?

I only have Norton. Unless Norton isn't disabling Windows Defender correctly.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Just when I thought it was over...

Log Name:      System
Source:        Service Control Manager
Date:          3/12/2016 11:02:16 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-13T05:02:16.209294600Z" />
    <EventRecordID>25284</EventRecordID>
    <Correlation />
    <Execution ProcessID="796" ThreadID="2204" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Have anything in the minidump folder yet?

Dave

Kudos0

Re: Full System Scan causes Shutdown or Restart

I can't find anything under %SystemRoot%\MEMORY.DMP or %SystemRoot%\minidump

I checked my settings and Windows is set to create a dump file.

It doesn't turn off anymore. I tried what peterweb suggested as far as the settings that Norton has for what to do when a scan is finished. That seems to have corrected the turning off problem.

Since there are no dump files I'll assume it hasn't BSOD'ed. My tower has PC beep enabled through it's speaker. So I'd hear the beep if it restarted.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Today I ran LiveUpdate, a Quick scan and then this happened;

Log Name:      System
Source:        Service Control Manager
Date:          3/21/2016 12:50:02 AM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-21T05:50:02.657637100Z" />
    <EventRecordID>26425</EventRecordID>
    <Correlation />
    <Execution ProcessID="780" ThreadID="1096" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello SGFC

Did  you restart your computer after NS stopped? Does the History Logs in NS show anything happening around the time of the crash?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

No I didn't restart after NS crashed and restarted. I've checked the history logs and they don't show anything. Like today it showed ELAM scan and then the Quick scan I did. But I started a Full System Scan and came back and my computer was turned off.

I started by computer, ran LiveUpdate, ran Quick Scan, ran Full System Scan and when I got back my computer was turned off;

Log Name:      System
Source:        EventLog
Date:          3/21/2016 11:09:10 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The previous system shutdown at 10:58:12 PM on ?3/?21/?2016 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-22T04:09:10.193410000Z" />
    <EventRecordID>26586</EventRecordID>
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:58:12 PM</Data>
    <Data>?3/?21/?2016</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>310</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E00703000100150016003A000C006101E00703000200160003003A000C0061013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
</Event>
---------------------------------------------------
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          3/21/2016 11:09:03 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      SGFC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-03-22T04:09:03.741776800Z" />
    <EventRecordID>26600</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
  </EventData>
</Event>

--------------------------------------------

By the way fast start is off and has been for awhile. There are no minidumps or anything to indicate a BSOD.

"A memory dump will only be created when a bluescreen crash occurs." - tenforums

Other suggestions I've read say to check the PSU. But how come the computer stays on and only shuts off while Norton Security is scanning. I can use the computer without issue doing everything else. Using CPU intense programs like Sony Vegas Pro or even the burn in programs mentioned above. I think Norton is causing a system hang or freeze. That's why the computer shuts off. As for Norton Security crashing and restarting itself I'm not sure what causes that.

Would NRT help? Or could an admin allow me to use the logging tools to see if it catches anything.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Today I ran LiveUpdate, then started a quick scan and then this;

Log Name:      System
Source:        Service Control Manager
Date:          3/28/2016 11:05:52 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SGFC
Description:
The Norton Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-29T04:05:52.480964600Z" />
    <EventRecordID>28240</EventRecordID>
    <Correlation />
    <Execution ProcessID="776" ThreadID="876" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Norton Security</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">120000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
    <Binary>4E0053000000</Binary>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello

Do you restart after you get some files in Live Update before you start a scan, whether quick or full system?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

No, Norton doesn't ask me to restart. That'd be a bit ridiculous if every time I ran LiveUpdate I had to restart. When it's just general updates and not product updates.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello

I asked about restarting because this crash involved the Service Control Manager.

https://msdn.microsoft.com/en-us/library/windows/desktop/ms685150(v=vs.85).aspx I quote from the first line of the above article. Please read the article for more information about it.

The service control manager (SCM) is started at system boot.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

floplot:

The service control manager (SCM) is started at system boot.

I don't leave my PC on. I turn it on, run LiveUpdate, then scan. Also fast start has been off for months.

That link does mention debugging. I asked earlier if a Symantec employee would allow me to log and try to reproduce. So I could get to the bottom of this.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello SGFC

I will try and get a Symantec Employee involved to try and find a solution to your issue since this thread was started back in Jan. 2016.

Thanks.

@Sunil_GA   Could you try to find the solution to SGFC's problem that has been going on since Jan. A number of Gurus have been giving suggestions to  try and help, but haven't been successful. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

Today I turned on my computer, ran LiveUpdate, ran quick scan, ran full system scan and it shut down right in front of me. No BSOD just turned the computer off. I was looking at a scanned document in Windows photo app as well.

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          4/1/2016 11:23:00 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      SGFC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-04-02T04:23:00.594480300Z" />
    <EventRecordID>29449</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>SGFC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
  </EventData>
</Event>

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Full System Scan causes Shutdown or Restart

<EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>

Are you editing out the parameters and data?

When you look at the "details" tab does it show anything?

Dave 

Kudos0

Re: Full System Scan causes Shutdown or Restart

Hello SGFC

The kernel power thing happens when windows didn't shut down properly This will give more information about it. I'm no expert, just Googling to find possibilities. Please see this about kernel power error 41. This applies to Win 10 also.

https://support.microsoft.com/en-us/kb/2028504

Have you been shutting down your computer the proper way since you turned off Fast Startup? Please see http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a.html

I have asked Sunil to help, so please wait till the workweek starts. Is your Win 10 install a clean install or the quick install from Windows Update? Have you tried changing the extension cord thingies to see if one has gone bad? If one is bad, you might be getting power spikes that might cause the computer to shut down improperly. Not all these reports you have been posting have mentioned Norton in them.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full System Scan causes Shutdown or Restart

DaveH:

Are you editing out the parameters and data?

No.

DaveH:

When you look at the "details" tab does it show anything?

 The details tab is what I'm copying and pasting here. The general tab shows slightly less than the details tab.

Windows 10 Pro 64-bit / Norton Security v.22.17.x

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