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Kudos0

Generic Mount Device

I have a test bed PC that I periodically play with to see if any bad things happen before I make big changes to my working PC. I use a restored image of my current C (OS) drive to boot into this PC.

Today I was playing around with deleting Norton Security (5 devices/no backup) to see it's effects on my system. I used Windows 10 delete apps function in settings and deleted Norton Security. Everything seemed fine. I then ran the Norton Removal tool (telling it I would not be reinstalling) to see if it cleaned up any leftovers. When I finished and rebooted, there was an extra item in my Device Manager that was not there before using the removal tool.

An extra entry appeared: Generic Mount Device and below it there was a yellow banger on Generic Mount Control Device. Checking properties it said: A device (service) for this device has been disabled. An alternative driver may be providing this functionality. (Code 32). Under drivers it showed 2 drivers. (I can provide that if important).

Anyway, what happened? What did the Norton removal tool remove? Is that an important device? What does it do? Do I need it? I have the option to disable it but I have no idea what Norton did or why? Any ideas with this? I don't plan on removing Norton from my working PC at this time but would like to know about this for the future if I don't plan on moving to Norton 360 as I still have 9 months to go on my current Norton Security subscription.

Thanks for any information on this.

Replies

Kudos1 Stats

Re: Generic Mount Device

Have you tried rebooting again?

Do you see an entry in Windows Settings - Apps for Norton Security Scan? When you uninstall Norton, this scanner is offered to be set up on your computer if you do not uncheck the option. This device you see may be related to this scanner.

If you are restoring from an image, you can try restoring again, then watch for this scanner option and uncheck it. Then see if you still get this device.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Generic Mount Device

I don't see that. But with some web searching I may have found what may be related. I was using Ghost 15 for a long time and removed it a while ago when I moved to Macrium Reflect. I have not done a clean Windows install when upgrading to a new version since then. I'm on 1903 now. I'm wondering if the removal tool might have picked up a remnant of Ghost re: this may have something to do with "mounting an image". I can still mount an image using Macrium so it may have installed it's own mounting services for Windows. I could be off target with this, but since I can play around with the test bed, I can see what happens later if I disable or remove the Generic Mount Device listed in Device Manager. I can then reinstall the image and play around some more to see what I get.

So in this light, if I do decide some day to remove Norton Security, what is the best way to do it? Just uninstall, or still use the removal tool?

Kudos0

Re: Generic Mount Device

You still want to use the removal tool if you plan on using another security product. The removal tool removes more Norton 'stuff' that might cause conflicts with a new security product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Generic Mount Device

I've been using Malwarebytes Premium for the last 2 years in conjunction with Norton and have had no problems. In 9 months, if I do drop Norton, I would be keeping MB and Windows Defender. The consensus on their website is that this combo should be sufficient. The only reason I'd be dropping Norton is I'm not sure I want 360, at least not at this time.

Back to this problem. I restored my drive again and Generic Mount Device is a "hidden" device that shows it belongs to Symantec. That may confirm that it is a leftover from Ghost 15. I uninstalled it and the "mount" function in Marcrium still works so I'm again guessing this was installed by Ghost, was not being used and the removal tool removed the Symantec drivers, hence the yellow banger. Macrium must use it's own mounting drivers. If someone could confirm this, I would appreciate it. I'm having a hard time trying to pin down exactly what this device (driver) does or did. The only question I really would like answered at this point is if uninstalling it would effect something else I'm not seeing at this moment. Knowing what it does would help.

Kudos0

Re: Generic Mount Device

PhxFlyer:

An extra entry appeared: Generic Mount Device and below it there was a yellow banger on Generic Mount Control Device. Checking properties it said: A device (service) for this device has been disabled. An alternative driver may be providing this functionality. (Code 32). Under drivers it showed 2 drivers. (I can provide that if important).

FWIW ~

When I go to the Device Manager, the section for "Generic Mount Devices" is expanded, and within it, there's "Generic Mount Control Device" with a yellow triangle on it. If I right click on it to examine properties, the Device Status is reported as:

   "The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

https://community.norton.com/en/forums/generic-mount-control-device-has-driver-problem 

Kudos0

Re: Generic Mount Device

Thanks, I read that. I don't want to reinstall Ghost so fixing this will need another solution or can it just be deleted?

Kudos0

Re: Generic Mount Device

Ok, the more I dig into this, Generic Mount Device seems to something Ghost 15 loaded and was left around after I uninstalled Ghost. From what I understand, Windows is showing the banger because it thinks it needs this device, however, it seems Symantec is saying that is not the case as the device will only be called upon when needed for mounting a drive in Ghost. And when called upon, it should work fine. Since Ghost is long gone from the PC, uninstalling it on the test bed didn't seem to cause any harm as I'm not asking Ghost for anything. I found an old Ghost thread on this and the same complaint was happening then also. So using the Norton Removal Tool, getting the banger and deleting seems to be what's going to happen. I just wanted to be sure that uninstalling it won't affect any other Windows function. It doesn't seem to be hurting Macrium. 

So, again, the only real information I need at this point is for some positive declaration from Symantec that removing this "old" device won't affect anything else but Ghost. Since Ghost is long defunct, it may be hard finding a Symantec employee with any knowledge of this problem, but I can hope they have something about this in their files. Thanks again.

Kudos0

Re: Generic Mount Device

OK, we can mark this solved but still a question as to exactly what happened.

I uninstalled the Generic Mount Device with the yellow banger. It was gone and everything looked and seemed to work okay. I then checked to show hidden devices and another entry for the Generic Mount Device was there (as I expect it was all along, I just never looked for it with the other one showing) with no yellow bangers and under properties it showed the device was working properly.

I cannot really say what happened but in the process of using the Norton Removal tool, it must have found a remnant of Ghost 15 still on the machine and since Ghost was gone, it marked the Generic Mount Device with a Banger and duplicated it in the Device Manger list. Again, I suspect if I had checked for hidden devices at that time, I would have seen two entries for this device. Removing the defective non-working device did nothing to the device that was hidden and will always stay hidden unless the show hidden devices box is checked. So, problem solved but unexplained unless my guess is correct.

If any of you ever used Ghost 15 and haven't done a clean Windows install since removing it, you might want to check your Device Manager and check to show hidden devices and see if you also have the Generic Mount Device listed.

Thanks for considering this for me and if you can figure what really happened, let me know. 

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