Not what you are looking for? Ask the experts!
'GET STARTED' - problems logging into Vault
A few days ago, I started getting the old problem of the top half of the Vault log-in box going vertically up and off screen. After lots of attempts to sign in, I eventually got the log-in box where it should be. Yesterday, the 'Vault is closed' box was there went I went to log into it. [It's always a relief at the moment to see that box, rather that the "Access Vault" box that always heralds another problem.] But this is what I saw when I hit the first sign in box (not shown)sign in:
When I hit the Sign In box on this window, I was taken through a series of being logged off/logged on and then my browser froze.
I see from my screen shots that this Get Started problem happened in August and before that in April. What's going on? I'm in a hurry to go out and later I'll search for other threads on the same problem - there must be more. I hope I'll find that a senior Norton person will have explained what's causing this intermittent problem.