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Kudos1 Stats

Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Windows 10 is being offered as a free upgrade to Windows 7 users as of July 29, 2015, but the "Get Windows 10" app states that my current Norton Internet Security will not work properly in Windows 10. Is Symantec working on supporting the new Windows 10 operating system, and if so, when will support for Windows 10 be available in Norton Internet security.

Labels: Windows 10

Replies

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Norton 360 will not install properly on Windows 10 as of today.  I uninstalled and reinstalled (tried to) several times.  It kicked out "technical errors" each time.  Need a solution!

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

I finally went through the uninstall and reinstall of Norton Security 22 plus for Win 10 but chose the browser as Google. IE will not work. It kept taking me to EDGE as it said it would. Very disappointing. I hope I will find I can get it to work with Google (IDsafe). Otherwise it's working. But I do need Identity Safe. This is why I use Norton. Next step would be to install IE 11. But I kept getting errors running live update.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

rbradley3:

Norton 360 will not install properly on Windows 10 as of today.  I uninstalled and reinstalled (tried to) several times.  It kicked out "technical errors" each time.  Need a solution!

Please advise N360 version number you're trying to install. eg: 22.5.2.15

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Norton 360 Premier version 22.5.2.15

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Well I've made the plunge and so far this has went better than I dared hope after the trouble I had trying to upgrade from Windows 7 to 8 two years ago. Why even my printer and scanner/ photocopier seems to be taking to the upgrade. Consumer technology nowadays should always have a decent element of futureproofing before it really needs replaced.

There is one thing that I'm not totally happy about and that is courtesy of Symantec. When switching my laptop off for a while after the installation I noticed on switching  on again on later that NIS 2015 wasn't opening. No response to anything . But then upon restart everything was fine. I hope any early bugs like this could be are going to be tweaked away with any patches.

There is also one thing that's never been fully satisfactorily explained to me. If for some reason someone had  to use, as with my set up, the recovery programme going back to factory state of my computer (I have a USB back up of it) with Windows 7 Home Premium running  is it going to be possible to  from Windows Update to reinstall the free version of Windows 10? Are computers that qualified for the free upgrade going to be recognised from before to still be able to freely upgrade and reinstall?Would taking a System Image of Windows 10 work as with Windows 7 to avoid that anyway?

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hello

To get NIS 22.5.2.15 to install into Win 10, please disable Norton Auto-Protect while installing Win 10. Once install of Win 10 is finished, please remember to re-enable Auto-Protect. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hello

I think to reinstall, you can go to the Windows store to reinstall win 10. I think they have your key some place there, but better wait for others to comment also about this. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Following the uninstall process (after being prompted for its download), then reinstalling, choosing a different browser (not ie), then enabling the appropriate ext's and settings and rebooting. Problem fixed !!
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Interesting.  I completely uninstalled Norton products prior to installing windows 10 and still had the Norton issue.  Will try with a different browser.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Well, it downloaded and started throwing 8504 error before everything locked up completely.  I did a complete uninstall and will use Defender until Norton catches up, if they ever do.  $ down the drain.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

@rbradley3, Sorry for the inconvenience. May i know the complete error code with message? I have sent you a private message with steps to collect logs for this issue. Please check it when you get a chance. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

8504, 101  I did not want to run the Eraser on Windows 10 since the other Norton products would not work.   The only verbiage was something like Norton unable to load, Program Error 8504,101.  Is said to run Eraser and download and install again.  Sorry I did not save it.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

@rbradley3, Please try this Norton Support article: Error: "8504,101" appears on my Norton product  steps and let me know how it goes.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Thanks for the suggestion.  Like I said I am worried about capability of eraser with 10.  Will try it this weekend when I have time.  Defender seems to be fine for now. 

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Did the steps - completely removing all Norton files seems to have done the trick.  On my prior attempts I did the "i plan to reinstall" option.  Thanks 

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Well I am back.  Still having issues with Norton 360.  It runs fine after I reinstall the program.  The issue now is when I shut down the computer and reboot,  Norton will not run or open.  I tried to open it by running a scan (right click) and I get 3019,1 error.  Followed the "fix" for that and nothing happens.  Having to uninstall and reinstall Norton every time I boot is ridiculous.  Hopefully Norton will catch up eventually as I like the program. Any suggestions?

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

@rbradley3, I have sent you a private message requesting more info. Please check it when you get a chance.  Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

I have not been able to run Norton Security and Backup from the beginning.  Upgraded to Windows 10 then installed Norton, program keeps crashing and windows looks for a solution but just stops the program, called tech support and their solution was to roll back my video driver to Microsoft default.  Now Norton will not work even with the video driver rolled back just keeps crashing.  I have a high end video card using Nvidia drivers and I'm a gamer why would I want to use a default driver, seems like most of the problems are with Microsoft but under these conditions Norton is a total waste of money if it won't work (I want it to work), Avast is free it works although it isn't even close to the protection of Norton but then again it is some protection.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hello William Kirk

If you contact Sunil_GA by PM, he will ask for some logs in order to help to solve this issue. I know you have it uninstalled now, but if you are willing to help Norton find a solution to this problem, you could install it and contact Sunil as he has said in this thread.

Thanks.

@William Kirk

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Thank you for the reply, it is not uninstalled and if I want it to work without crashing I have to roll my video driver back to Microsoft basic driver which is a real joke.  How do I contact Sunil_GA?  I would love to be of help, I'm sure that there are others out there with the same issue.

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hello William

I can contact him and ask him to send you a private message. I think that will be the easiest way of contacting him..

Hello Sunil

William Kirk would like to help get this issue fixed.

Thanks.

@William Kirk

@Sunil_GA

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Thanks for the help!

Kudos1 Stats

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hi @William Kirk, I've sent you a private message via the forum.  Please check it when you get a chance. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Sorry I'm not sure how this all works, if possible please use my personal email [Removed]  Thanks

[Admin Edit: Removing personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos1 Stats

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Hello William

Sunil has sent a Private Message to you. Up on top of this page, there is an Inbox on the Right side. Click on the Inbox and that will take you to where you can read the message. When you want to send a message at another time, come back here and click on the Inbox, it will take you to the same place. There is also a Create Message or something similar to that> click on that. You type in Sunil_GA and then a topic. Sunil will tell you what you have to do. Here is a screenshot of the top where the Inbox is.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

Got it thank you very much!

Kudos0

Re: Get Windows 10 app says that Norton Internet Security will not work properly if Windows 10 installed. Is Norton working on this?

I can not thank Sunil_GA and the other techs that worked on my computer, they fixed the problem and I can assure you that it was not easy but they got it done and it works great.  Also I would like to thank Floplot for getting me the help I needed.  Great job everyone!

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